Psychotherapist · El Paso, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%82+56.8Reliability 31%73+22.5Experts Score= 79Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.8★★★★★22 Google reviews · 8 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Grounded Healing and Wellness 4.8 out of 5 based on 22 reviews. Clients frequently describe the practice as welcoming and non-judgmental, noting that therapists provide compassionate support for issues like anxiety, postpartum depression, and relationship challenges. Feedback highlights flexible scheduling, patient communication, and effective coping strategies. However, two low-star reviews cite unauthorized credit card charges and a lack of follow-up calls to resolve billing disputes.
Google rating: 4.8 out of 5 from 22 reviews (95% five-star).
Reviews on this page: 22 Google reviews (20 with written comments).
Owner responses: the business replied to 5% of reviews.
Most recent review: May 28, 2026.
Service: Therapist serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grounded Healing and Wellness: 82/100 on this factor. Category median: 90.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grounded Healing and Wellness: 73/100 on this factor. Category median: 88.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grounded Healing and Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.8of 5
5 stars2195%
4 stars00%
3 stars00%
2 stars00%
1 star15%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
96%praise
Praise2796%
Complaints14%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1139%
Would recommend1139%
Honesty & trust311%
Quality & results27%
Speed & response14%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“LeeAnna has been extremely kind to her, making huge efforts to ensure she feels both comfortable and safe.”
“I’m very grateful for the support and would highly recommend this practice to anyone looking for a thoughtful and caring therapist.”
“It’s clear that they both genuinely care about helping people and creating a positive experience.”
“I had a great experience with Lydia; she was very kind, helpful, and patient in helping me get though a difficult time in my life and my relationship.”
“She’s organized, responds within a day, and is very dedicated to helping her clients succeed!”
People customers mention
Isabel6 reviews
Danielle3 reviews
Lydia3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJennifer7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Danielle is an incredible therapist! I found her practice through Google reviews. She is kind, compassionate, and truly cares. She creates such a safe and welcoming environment, and she always makes me feel heard and supported. Her guidance has been so meaningful, and I always leave sessions feeling better and more…
KKathleen14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Grounded healing and wellness has been great for my teenage daughter. LeeAnna has been extremely kind to her, making huge efforts to ensure she feels both comfortable and safe. I am grateful for the support she provides and the peace of mind I have knowing that my daughter has another positive influence in her life. Thank you!
TTaraLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
If your seeking therapy I would highly recommend Grounded Healing and Wellness! All of the counselors here do wonderful creating a safe place in every session. I can tell that Danielle truly cares about my well being and mental health. If you're hesitant about therapy this is a great place to start! They will move…
CChance1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Danielle is great! She’s helped me work through a lot and has always provided a supportive environment. Grounded Healing and Wellness has been great a providing personalized help. Would definitely recommend if you are looking for weekly, biweekly, or monthly sessions!
Kkaitlyn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I absolutely love Danielle! I have been with her for years and I’m so thankful for everything she has helped me through! She’s organized, responds within a day, and is very dedicated to helping her clients succeed! I love how patient, understanding, and supportive she is! I’ve recommended this practice to other…
CClaudia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
They charged my card without my authorization causing an overdraft. I called to resolved issue and got no call back.
Danielle is an incredible therapist! I found her practice through Google reviews. She is kind, compassionate, and truly cares. She creates such a safe and welcoming environment, and she always makes me feel heard and supported. Her guidance has been so meaningful, and I always leave sessions feeling better and more understood. She especially helped me during postpartum.
I also had the chance to meet Emily once while Danielle was away, and she was wonderful as well. It’s clear that they both genuinely care about helping people and creating a positive experience. I’m very grateful for the support and would highly recommend this practice to anyone looking for a thoughtful and caring therapist.
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Sara Turner3 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Grounded healing and wellness has been great for my teenage daughter. LeeAnna has been extremely kind to her, making huge efforts to ensure she feels both comfortable and safe. I am grateful for the support she provides and the peace of mind I have knowing that my daughter has another positive influence in her life. Thank you!
T
Tara BurnhamLocal Guide · 24 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
If your seeking therapy I would highly recommend Grounded Healing and Wellness! All of the counselors here do wonderful creating a safe place in every session. I can tell that Danielle truly cares about my well being and mental health. If you're hesitant about therapy this is a great place to start! They will move at a pace that's comfortable for you and help you navigate any challenges as they occur!
C
Chance Allen1 reviewiTotal number of Google reviews Chance has written across all businesses on Google Maps, not just this one.
Danielle is great! She’s helped me work through a lot and has always provided a supportive environment. Grounded Healing and Wellness has been great a providing personalized help. Would definitely recommend if you are looking for weekly, biweekly, or monthly sessions!
K
kaitlyn acierno4 reviewsiTotal number of Google reviews kaitlyn has written across all businesses on Google Maps, not just this one.
I absolutely love Danielle! I have been with her for years and I’m so thankful for everything she has helped me through! She’s organized, responds within a day, and is very dedicated to helping her clients succeed! I love how patient, understanding, and supportive she is! I’ve recommended this practice to other individuals who have since found their forever therapist! So I would highly recommend Danielle or anyone else at her practice if you are seeking help for yourself or a loved one!
C
Claudia Martinez4 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
They charged my card without my authorization causing an overdraft. I called to resolved issue and got no call back.
Response from the owner · a year ago
Thank you for sharing your feedback. We value transparency and want to clarify the situation regarding your concerns.
Our records indicate that we attempted to contact you multiple times prior to the charge to address the matter and work towards a resolution. We regret if there was any miscommunication or if our attempts to reach you then and in the present were missed. Please know that our goal is always to resolve issues proactively and minimize any inconvenience to our clients.
If you’d like to discuss this further or have additional details to share, we encourage you to reach out to us directly at 915-355-5874. We’re happy to revisit this with you to ensure clarity and resolution.
A
Alexis Bobadilla2 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
I had a great experience with Lydia; she was very kind, helpful, and patient in helping me get though a difficult time in my life and my relationship. She was able to guide me and offer great coping mechanisms and other helpful constructive guidance. I highly recommend Lydia as a therapist!
A
Ashley Michelle2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I cannot recommend Grounded Healing and Wellness highly enough. From the very first session I had with Lydia to the last sessions, she made me feel incredibly comfortable and understood. Lydia has a unique ability to listen deeply and provide insights that are both profound and actionable.
Throughout our time working together, Lydia consistently demonstrated compassion, patience, and expertise. Her approach is both professional and warm, creating a safe space where I felt free to express my thoughts and emotions without judgment. Lydia has an exceptional talent for identifying the root causes of issues and offering practical strategies to address them.
Thanks to Lydia's guidance, I have gained valuable insights into my behavior and thought patterns, and I have developed healthier coping mechanisms that have significantly improved my overall well-being.
If you are looking for a therapist who is not only highly skilled but also genuinely invested in your personal growth, look no further.
Thank you, Grounded Healing and Wellness & Lydia, for your unwavering support and exceptional care. You have truly made a difference in my life.
Z
Zakiyyah S.8 reviewsiTotal number of Google reviews Zakiyyah has written across all businesses on Google Maps, not just this one.
I have been seeing my therapist Lydia for almost a year and she has helped make a huge difference in my life. She’s super kind and non-judgmental. I’m so glad I sought out therapy after long consideration and grateful for these services!
