Pete Lozano10 reviewsTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service 👍
Gryphon Limousines
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%94+24.5Value 15%97+14.8Craft & service penalty98−0.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 77 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 33 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
58%reviews answered by the owner
Aug 2026latest review
Gryphon Limousines at a glance
Google reviewers rate Gryphon Limousines five stars based on thirty-three reviews, with the owner responding to fifty-eight percent. Customers frequently highlight punctuality, professional drivers, and effective communication for events like quinceañeras, proms, and weddings. The vehicles are described as clean, spacious, and well-equipped with audio and lighting systems. No recurring criticisms appear in the provided excerpts, which consistently report positive experiences with the service.
- Google rating: 5.0 out of 5 from 33 reviews (97% five-star).
- Reviews on this page: 33 Google reviews (30 with written comments, 1 with photos).
- Owner responses: the business replied to 58% of reviews.
- Most recent review: August 4, 2026.
- Service: Airport Shuttle serving Laredo, Texas.
Data from Google, last updated November 3, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gryphon Limousines: 93/100 on this factor. Category median: 79.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gryphon Limousines: 94/100 on this factor. Category median: 76.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gryphon Limousines: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gryphon Limousines: 97/100 on this factor. Category median: 94.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gryphon Limousines: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
- 5 stars3297%
- 4 stars13%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
- Praise51100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1529%
- Would recommend1224%
- Quality & results1122%
- Speed & response1020%
- Honesty & trust24%
- Communication12%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We got the Mercedes Sprinter for my daughter’s XV its was sooo nice we loved it!”
“They are one of the best companies we've worked with, and we highly recommend their service!”
“We recently used this service for a client visiting Texas and were thoroughly impressed.”
“They arrived on time to pick up girls n be dropped at the agreed hour.”
“Also, we are greatful for their impeccable respectful reliable drivers.”
“Great customer service, great communication and beautiful limos and vehicles.”
People customers mention
- Rover 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Yazzy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Awesome service! We got the Mercedes Sprinter for my daughter’s XV its was sooo nice we loved it! Most importantly her & her frds enjoyed it! The driver was attentive to them. Service so perfect overall 💗
Dora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We are in Eagle pass and hired them for a two hour drive. Driver was on time and the ride was smooth. our girls had a great time and driver delivered the girls at the location specified on time. Girls said speakers were loud. Everything was perfect! Thank you Gryphon Limousines.
FikreabLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We recently used this service for a client visiting Texas and were thoroughly impressed. They are one of the best companies we've worked with, and we highly recommend their service!
Erika7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We have a quincenera event. Grypon limousine was very attentive to what we asked for. Their service was impeccable. They arrived on time to pick up girls n be dropped at the agreed hour. Kids had a great time Overall loved the service provided. Recommended 5 out of 5
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
We used Gryphon for a Prom. On time and very Professional service. The kids really enjoyed the ride.
Vanessa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Servicio 💯 de 💯 Excelente servicio Súper limpio Chofer muy amable Muy puntual Y confiable Segunda vez que requiero el servicio y lo volveré a hacer y lo súper recomoendo.
Photos
Customer reviews
5.0 ★★★★★ 33 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Yazzy Morales8 reviewsTotal number of Google reviews Yazzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome service! We got the Mercedes Sprinter for my daughter’s XV its was sooo nice we loved it! Most importantly her & her frds enjoyed it! The driver was attentive to them. Service so perfect overall 💗
Dora Hernandez2 reviewsTotal number of Google reviews Dora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are in Eagle pass and hired them for a two hour drive. Driver was on time and the ride was smooth. our girls had a great time and driver delivered the girls at the location specified on time. Girls said speakers were loud. Everything was perfect! Thank you Gryphon Limousines.
Response from the owner · a year ago
We’re thrilled to hear the group had a great experience. Our team works hard to provide exceptional service and we’re glad you enjoyed our Range Rover. We look forward to serving you again in the future. Regards Albert
Fikreab MearegLocal Guide · 19 reviewsTotal number of Google reviews Fikreab has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe recently used this service for a client visiting Texas and were thoroughly impressed. They are one of the best companies we've worked with, and we highly recommend their service!
Response from the owner · a year ago
Thank you so much for taking the time to share your review. We truly value the trust you’ve placed in us to care for your clients, and we look forward to the opportunity to work with you again in the future. Regards Albert
Erika Chapa7 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have a quincenera event. Grypon limousine was very attentive to what we asked for. Their service was impeccable. They arrived on time to pick up girls n be dropped at the agreed hour. Kids had a great time Overall loved the service provided. Recommended 5 out of 5
J Guerra3 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used Gryphon for a Prom. On time and very Professional service. The kids really enjoyed the ride.
Vanessa Baldenegro1 reviewTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleServicio 💯 de 💯 Excelente servicio Súper limpio Chofer muy amable Muy puntual Y confiable Segunda vez que requiero el servicio y lo volveré a hacer y lo súper recomoendo.
Melissa Ruiz4 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for accepting us as customers less than 24 hours before the event and helping us making it memorable.
Laura Hernandez3 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service, my daughter and her court loved the limo for her quince
Jaden Linares1 reviewTotal number of Google reviews Jaden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used Gryphon Limo services for our Prom and we were very impressed. The driver was very friendly, the limo was clean and very roomy for all 11 of us. The driver was also patient as we took took pics in front of the limo. We will definitely be using their limo services for our Senior Prom next year and any other special events. I highly recommend this place, the owner was super friendly as he dealt with our parents. Again, check this place out if your needing or Wanting limo services! You won’t be disappointed!
Response from the owner · 3 years ago
Thank you so very much for taking the time to review your experience. We eagerly await serving you again .
Business details
- Address: 618 1/2 S Meadow Ave Rear, Laredo, TX 78040
- Phone: (956) 319-1519
- Facebook: @gryphonlimousines956
- Service area: Laredo, TX