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H & E Tree Service

Tree service · West Covina, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 61 stump removal servicesPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 31 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
Oct 2026latest review

H & E Tree Service at a glance

Google reviewers rate H & E Tree Service five stars based on thirty-one reviews, noting that the owner responded to twenty-nine percent of them. Customers frequently describe the company as professional, punctual, and communicative, with fair pricing and thorough cleanup after tree trimming, removal, and stump grinding. Recurring themes include efficient work, attention to detail, and friendly service, with no specific patterns of criticism evident in the provided excerpts.

  • Google rating: 5.0 out of 5 from 31 reviews (97% five-star).
  • Reviews on this page: 31 Google reviews (30 with written comments, 3 with photos).
  • Owner responses: the business replied to 29% of reviews.
  • Most recent review: October 9, 2026.
  • Service: Stump Removal Service serving West Covina, California.

Data from Google, last updated October 26, 2026.

Score profile vs other stump removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability97Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 98 (median 97)Reliability: 97 (median 97)Craft & service: 98 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
H & E Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H & E Tree Service: 98/100 on this factor. Category median: 97.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H & E Tree Service: 97/100 on this factor. Category median: 97.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H & E Tree Service: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H & E Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H & E Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–

Bar = this company · dark tick = category median.

Star ratings

31 Google reviews we collected

  • 5 stars3097%
  • 4 stars13%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 30 written reviews

  • Praise7399%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1723%
  • Speed & response1419%
  • Would recommend1419%
  • Staff & attitude1318%
  • Price & value1115%
  • Honesty & trust34%
  • Communication23%

What customers talk about

We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They did an amazing job and clean up too, highly recommended.”
  • “From the estimate to the final clean up everything was done professionally, in a timely manner and at a really fair price.”
  • “I would not hesitate to use their services again and highly recommend them!”
  • “Thank you, H&E Tree Service, for your professional and responsible service!”
  • “The estimate was very reasonable so we scheduled a time for a tree trimming service.”
  • “As compared to other bids, they were the best considering they are fully licensed, bonded, insured, and fully transparent.”
  • “On the day of work, they were communicative and punctual.”

People customers mention

  • Edward 3 reviews
  • Edwy 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired H & E Tree Service for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Thank you, H&E Tree Service, for your professional and responsible service! Your team demonstrated excellent management, outstanding tree care, and a first-class cleanup service. I’m very happy with your work and would gladly work with you again in the future! 👍👍👍🌹🌹🌹

Customer photo from Amy's reviewCustomer photo from Amy's reviewCustomer photo from Amy's review
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Edwy, his dad and their team are amazing! We hired them to do tree trimming for multiple trees, plus shrub and stump removal. From the estimate to the final clean up everything was done professionally, in a timely manner and at a really fair price. I would not hesitate to use their services again and highly recommend them!

Great price
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I found H & E on Yelp. I texted them and Edward came on next day to do an estimate. The estimate was very reasonable so we scheduled a time for a tree trimming service. Edward and team came early on the appointment day and they trimmed the trees and cleaned the debries very quick. Edward was so nice he even let me…

Ebmar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Edwy is very professional we choose HAnd E service to take down my tree. They did an amazing job and clean up too, highly recommended.

Alicia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Edwy and his team were great! They removed a very large tree (tree, stump, and roots), trimmed the branches of my huge White Bird of Paradise away from my roof, removed the dead roots from a previously removed tree, and more; basically going above and beyond. They were extremely helpful, careful, courteous, and…

ChristineLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Edward & the whole crew were amazing!! They cut my HUGE tree down & also cleaned up. Very professional & clean job!! This is my 2nd time using their services.

Photos

Customer reviews

5.0 ★★★★★ 31 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Amy Yan1 reviewTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you, H&E Tree Service, for your professional and responsible service! Your team demonstrated excellent management, outstanding tree care, and a first-class cleanup service. I’m very happy with your work and would gladly work with you again in the future! 👍👍👍🌹🌹🌹

Laura V1 reviewTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Edwy, his dad and their team are amazing! We hired them to do tree trimming for multiple trees, plus shrub and stump removal. From the estimate to the final clean up everything was done professionally, in a timely manner and at a really fair price. I would not hesitate to use their services again and highly recommend them!

  • Price assessment: Great price
Kevin Chou2 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I found H & E on Yelp. I texted them and Edward came on next day to do an estimate. The estimate was very reasonable so we scheduled a time for a tree trimming service. Edward and team came early on the appointment day and they trimmed the trees and cleaned the debries very quick. Edward was so nice he even let me borrow one of his tall ladders and helped me change 2 light bulbs inside the house. 5 stars.

Ebmar Avancena3 reviewsTotal number of Google reviews Ebmar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Edwy is very professional we choose HAnd E service to take down my tree. They did an amazing job and clean up too, highly recommended.

Alicia Gulley10 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Edwy and his team were great! They removed a very large tree (tree, stump, and roots), trimmed the branches of my huge White Bird of Paradise away from my roof, removed the dead roots from a previously removed tree, and more; basically going above and beyond. They were extremely helpful, careful, courteous, and knowledgeable, also to my neighbors. They cleaned up and hauled everything away. I appreciate their professionalism and highly recommend them for any tree services.

Christine HannaLocal Guide · 16 reviewsTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Edward & the whole crew were amazing!! They cut my HUGE tree down & also cleaned up. Very professional & clean job!! This is my 2nd time using their services.

John6 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I contacted H & E Tree Service to thin out a tree in our back yard, they did an amazing job! They not only serviced my tree but also cleaned up my front landscape. I had weeds and unwanted plants growing in between some rock, they left it looking like new. Thank you H & E.

Tala Mueller5 reviewsTotal number of Google reviews Tala has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and clean work. We had our tall hedges lowered and multiple trees trimmed in just a few hours. They were in and out before we knew it and took the trimmings off our property. We will definitely be using them again.

Jerry Mount9 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have a large Aleppo Pine that was damaged in Jan 2025 wind storm. It needed major trimming, but we ended up having Edward take down almost the entire tree. We are extremely pleased with their work and prices. And they’re great people.

Nick Z3 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Massive oak tree. They cut it down and were awesome. Unbelievable great job. Took everything away. Cleaned up everything. Also use them for trimming. This team is the best. I can’t recommend them enough.

H & E Tree Service on Google Maps →

Business details