Tax preparation service · Denton, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty81−1.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★154 Google reviews · 23 photos
90%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently describe the tax preparation service as professional, friendly, and efficient, noting that staff members provide clear communication and helpful guidance through complex financial situations. Reviewers often highlight the ease of the process and the knowledge of the advisors in resolving specific tax issues. However, some lower-rated experiences mention instances of software difficulties, missed income details leading to unexpected liabilities, and a lack of personalized attention compared to online alternatives.
Google rating: 4.8 out of 5 from 154 reviews (90% five-star).
Reviews on this page: 154 Google reviews (124 with written comments, 2 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: April 26, 2026.
Service: Tax Preparation Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 87/100 on this factor. Category median: 91.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 92/100 on this factor. Category median: 88.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 81/100 on this factor. Category median: 99.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 38/100 on this factor. Category median: 58.D
38
Bar = this company · dark tick = category median.
Star ratings
154 Google reviews we collected
4.8of 5
5 stars13990%
4 stars96%
3 stars21%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
100%praise
Praise97100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1454%
Reasonable1038%
Overpriced00%
Not sure28%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4546%
Quality & results1616%
Speed & response1515%
Communication1111%
Honesty & trust77%
Would recommend33%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ramya was very helpful in helping with my tax return.”
“Excellent work and patience from Michelle Kim, she's a wonderful accountant!”
“My appointment was on time, Karen was knowledgeable on all the questions I had and she helped me get the correct phone number to find my last year's t…”
“She made it extremely easy and was very clear communication in everything that was happening.”
“I've been using H&R block for years and I trust their trained tax professionals.”
“Highly recommend and will be scheduling back with her next tax season!”
People customers mention
Ram8 reviews
Watson4 reviews
Bell3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 4 kinds of job. Pick one to see what they paid and said.
LynnLocal Guide · 170 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Late post. Ramya Ram was my H&R Block person. She was pleasant and professional. She made the experience easy. Great person to work with.
Income tax return filing
LizaLocal Guide · 91 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ramya Ram was absolutely EXCELLENT AND PUT ME AT EASE. I’m so thankful for her and helping get thru my situation I’m so relieved and appreciative of her diligence and initiative to go above and beyond for my stressful situation I’m so thankful to her she was AMAZING!!!!
SherrieLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
The service I received through H&R Block was outstanding. ERT organized and professional.
Great priceTax Accounting
anna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ramya Ram helped with my tax return this year. She made it extremely easy and was very clear communication in everything that was happening.
ndh07272 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Was confusing at the start, that’s just tax talk, but Ramya made everything else super clear to understand!
Great priceIncome tax return filing
Dylan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ramya helped me with all of my taxes and questions. Definitely coming back next year.
Great priceTax problem consultingIncome tax return filing
Late post. Ramya Ram was my H&R Block person. She was pleasant and professional. She made the experience easy. Great person to work with.
Services: Income tax return filing
Response from the owner · 5 months ago
Dear Lynn, thank you for your review! We're delighted to hear that you had a great experience with Ramya Ram. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Ramya Ram was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
Liza CanoLocal Guide · 91 reviewsiTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
Ramya Ram was absolutely EXCELLENT AND PUT ME AT EASE. I’m so thankful for her and helping get thru my situation I’m so relieved and appreciative of her diligence and initiative to go above and beyond for my stressful situation I’m so thankful to her she was AMAZING!!!!
Response from the owner · 6 months ago
Dear Liza, thank you for your review! We're delighted to hear that you had a great experience with Ramya Ram. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Ramya Ram was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!
Andy Rodriguez6 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Hello Andy, thank you for sharing your positive experience with us! We're pleased to hear that you had a great experience with Ramya Ram. Providing excellent service is what we aim for at H&R Block, and we're happy that Ramya Ram delivered just that. We appreciate your feedback and hope to have the opportunity to serve you again next tax season!
Karem Vazquez4 reviewsiTotal number of Google reviews Karem has written across all businesses on Google Maps, not just this one.
Services: Income tax return filing, Income tax return preparation
Response from the owner · 6 months ago
Dear Karem, thank you for your review! We're delighted to hear that you had a great experience with Ramya Ram. Our team at H&R Block strives to provide top-notch service, and we're glad Ramya Ram exceeded your expectations. We appreciate your business and look forward to seeing you again next tax season!
Everett Emerich1 reviewiTotal number of Google reviews Everett has written across all businesses on Google Maps, not just this one.
Dear Tiffini, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Ramya Ram provided exceptional service. We couldn't agree more—Ramya Ram is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
Lindsay K1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Hi Lindsay, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Ramaya ram was amazing in assisting you. We absolutely agree—Ramaya ram is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
Sherrie RoachLocal Guide · 23 reviewsiTotal number of Google reviews Sherrie has written across all businesses on Google Maps, not just this one.
The service I received through H&R Block was outstanding. ERT organized and professional.
Price assessment: Great price
Services: Tax Accounting
Response from the owner · 6 months ago
Hi Sherrie, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Constance Paxson10 reviewsiTotal number of Google reviews Constance has written across all businesses on Google Maps, not just this one.
Hello Constance, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
anna smith3 reviewsiTotal number of Google reviews anna has written across all businesses on Google Maps, not just this one.
Ramya Ram helped with my tax return this year. She made it extremely easy and was very clear communication in everything that was happening.
Response from the owner · 6 months ago
Hi Anna, thank you for leaving a review! We're so glad to hear that you had a positive experience with your tax professional, Ramya Ram. At H&R Block, we strive to provide exceptional service, and we're thrilled that Ramya Ram met your expectations. Your feedback is valuable to us, and we look forward to welcoming you back next tax season!
