Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

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H&R Block

Tax preparation service · Paterson, NJ · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%80+11.3Replies to reviews 7%69+4.9Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 155 tax preparation servicesPosition by Experts Score among all companies we track in this category. · better than 47%
4.8 ★★★★★ 81 Google reviews · 10 photos
91%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
Apr 2026latest review
📞 Call (973) 956-0304Request a call backWebsite ↗

H&R Block at a glance

Google reviewers rate H&R Block in Paterson, NJ, 4.8 out of 5 based on 81 reviews, with the owner responding to 43 percent of them. Customers frequently describe the tax preparation process as easy, simple, and stress-free, highlighting the staff's patience, knowledge, and punctuality. While most feedback praises the helpful and professional service, a single low-star review criticizes the cost as too high.

  • Google rating: 4.8 out of 5 from 81 reviews (91% five-star).
  • Reviews on this page: 81 Google reviews (65 with written comments).
  • Owner responses: the business replied to 43% of reviews.
  • Most recent review: April 11, 2026.
  • Service: Tax Preparation Service serving Paterson, New Jersey.

Data from Google, last updated November 8, 2026.

Score profile vs other tax preparation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction89Reliability92Craft & service99Value80Momentum100Replies to reviews69Satisfaction: 89 (median 90)Reliability: 92 (median 86)Craft & service: 99 (median 99)Value: 80 (median 100)Momentum: 100 (median 100)Replies to reviews: 69 (median 63)
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 89/100 on this factor. Category median: 90.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 92/100 on this factor. Category median: 86.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 80/100 on this factor. Category median: 100.A
80
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 69/100 on this factor. Category median: 63.B
69

Bar = this company · dark tick = category median.

Star ratings

81 Google reviews we collected

  • 5 stars7491%
  • 4 stars56%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise5098%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price422%
  • Reasonable1161%
  • Overpriced16%
  • Not sure211%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2039%
  • Quality & results1325%
  • Communication510%
  • Speed & response48%
  • Honesty & trust48%
  • Would recommend48%
  • Price & value12%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Josephine was the best , very patient she showed me nothing but respect for my time even though I should have shown more for hers, she did her best to…”
  • “Great experience, with josefina highly recommend coming to see her.”
  • “She's very informative, honest, takes her time to explain and is very trust worthy.”
  • “Appointments are scheduled on time and I was very comfortable w/my rep, she is the BEST!”
  • “H&R takes the hassle away from me preparing my own taxes but more importantly, I trust the person who prepared them.”
  • “Josefina was the best she is so kind and is so experienced and what she does I would 100% recommend her.”

People customers mention

  • Clara 4 reviews
  • Josefina 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired H&R Block for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

EugeneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josephine was the best , very patient she showed me nothing but respect for my time even though I should have shown more for hers, she did her best to get me the best in return and I’m super greatful to have her as my agent gonna be here every year moving forward - Eric Moreno

yailenne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josefina was the best she is so kind and is so experienced and what she does I would 100% recommend her.

Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Josefina is an amazing tax accountant. She makes the process so easy and comfortable. Definitely recommend her to do your taxes.

Reasonable priceIncome tax return filing
PatriceLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Josefina made everything simple and understandable. Can’t wait to work with her again!

Great price
Enrique4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

First time here and had a great experience with Josefina Morel. She explained everything to me and did a great job

Sabrina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best and never had a problem. Appointments are scheduled on time and I was very comfortable w/my rep, she is the BEST!!

Jobs customers hired them for

JobReviewsCategory typical
Tax Accounting7—
Income tax return filing7—
Tax problem consulting4—

Compare with

Photos

Customer reviews

4.8 ★★★★★ 81 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Eugene Saint PatrickLocal Guide · 10 reviewsTotal number of Google reviews Eugene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josephine was the best , very patient she showed me nothing but respect for my time even though I should have shown more for hers, she did her best to get me the best in return and I’m super greatful to have her as my agent gonna be here every year moving forward - Eric Moreno

Response from the owner · 6 months ago

Dear Eugene, thank you for your review! We're delighted to hear that you had a great experience with Josephine. Our team at H&R Block strives to provide top-notch service, and we're glad Josephine exceeded your expectations. We appreciate your business and look forward to seeing you again next tax season!

Ryan Rios7 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mrs Clara is GREAT!!!

  • Price assessment: Not sure
  • Services: Tax problem consulting, Tax Accounting
Response from the owner · 6 months ago

Dear Ryan, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Mrs Clara provided exceptional service. We couldn't agree more—Mrs Clara is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!

yailenne rios6 reviewsTotal number of Google reviews yailenne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josefina was the best she is so kind and is so experienced and what she does I would 100% recommend her.

Response from the owner · 6 months ago

Hi Yailenne, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Josefina was amazing in assisting you. We absolutely agree—Josefina is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!

E ARAWAK DRAGON C.2 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best person

  • Price assessment: Reasonable price
  • Services: Tax Accounting
Response from the owner · 7 months ago

Hi E, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!

ipodnova 781 reviewTotal number of Google reviews ipodnova has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

She’s amazing! I come every single tax season!

Response from the owner · 7 months ago

Hello Ipodnova, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!

Nelsida Pena1 reviewTotal number of Google reviews Nelsida has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josefina was great.

  • Price assessment: Reasonable price
  • Services: Tax Accounting
Response from the owner · 7 months ago

Hello Nelsida, thank you for your review! We're so glad to hear that you had a great experience with us and that Josefina provided excellent service. We share your sentiments about Josefina—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!

Jaime Fernandez2 reviewsTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josefina its great

  • Price assessment: Reasonable price
  • Services: Tax problem consulting
Response from the owner · 7 months ago

Hi Jaime, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Josefina exceeded your expectations. We agree that Josefina is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!

Alexis Perez2 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service easy process 👍

  • Price assessment: Reasonable price
  • Services: Income tax return filing
Response from the owner · 7 months ago

Dear Alexis, thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!

Claudine James3 reviewsTotal number of Google reviews Claudine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very knowledgeable and courteous

  • Price assessment: Reasonable price
  • Services: Tax Accounting
Response from the owner · 7 months ago

Hi Claudine, thank you for taking the time to leave a review! We're delighted to hear that you had a positive experience with H&R Block. Your feedback is greatly appreciated, and we're thrilled that you enjoyed your visit. We look forward to welcoming you back soon!

Ana Rivera1 reviewTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work and very helpful. I highly recommend Josefina

  • Price assessment: Reasonable price
  • Services: Tax problem consulting
Response from the owner · 7 months ago

Dear Ana, thank you for your review! We're delighted to hear that you had a great experience with Josefina. Providing personalized and efficient service is what we're all about at H&R Block, and we're thrilled that Josefina was able to deliver that for you. We appreciate your business and can't wait to see you again next tax season!

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