Tax preparation service · Paterson, NJ · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%95+24.8Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 155 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 71%
4.9★★★★★79 Google reviews · 9 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate MANTILLA TAX LLC 4.9 out of 5 based on 79 reviews, noting the owner replies to 67 percent of feedback. Customers frequently cite professional service, friendly communication, and assistance with tax preparation, immigration paperwork, and notarization. Many describe the staff as attentive and helpful in explaining complex processes, while long-term clients highlight consistent reliability. No recurring criticisms appear in the provided excerpts, as all listed reviews are five stars.
Google rating: 4.9 out of 5 from 79 reviews (97% five-star).
Reviews on this page: 79 Google reviews (58 with written comments, 4 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 14, 2026.
Service: Tax Preparation Service serving Paterson, New Jersey.
Data from Google, last updated November 8, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
MANTILLA TAX LLCTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MANTILLA TAX LLC: 94/100 on this factor. Category median: 90.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MANTILLA TAX LLC: 95/100 on this factor. Category median: 86.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MANTILLA TAX LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MANTILLA TAX LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 63.–
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Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
4.9of 5
5 stars7797%
4 stars00%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
100%praise
Praise84100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2631%
Quality & results2125%
Would recommend1923%
Speed & response810%
Honesty & trust67%
Communication34%
Price & value11%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are very friendly and professional, always greeting you with a smile and always trying to do their best.”
“Excellent service, I was delighted with the treatment”
“I love their efficiency, and I recommend them 100%.”
“I'm happy to be a Mantilla Tax client because they resolve issues immediately.”
“Trust my words she wouldn't fail you when you give her all your needs according to areas of interest, notarization, applications, filing, immigration…”
“They took the time to understand my unique tax situation and answered all my questions with patience and expertise.”
“It's your best option if you're looking for excellent, affordable, and high-quality service.”
People customers mention
Elsa14 reviews
Cabrera6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MANTILLA TAX LLC for 1 kind of job. Pick one to see what they paid and said.
RRoxy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Puedo recomendar a todas las personas que necesiten de los servicios que ofrecen Mantilla Tax LL con personal capacido para resolver cualquier necesidad que tengas, un servicio al cliente increíble , yo feliz de ser cliente de Mantilla Tax , porque te resuelven al minuto , me encanta su eficiencia, se los recomiendo 100%
Great priceService not listed
MMelania3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They are very friendly and professional, always greeting you with a smile and always trying to do their best.
Reasonable price
DDanelle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
It’s an honor and dedication and the Effort that you do I really appreciate you and Kimberly you both take the time out to make your customers very happy I pray God cover you both and poor down lot lot of blessings in your business 👏👏👏👏👏Jesus has to final say 👏👏👏👏👏👏👏
LLiz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Elsa is very professional, caring organize and really has passion for what she does. You can clearly see it when you visit her office. She will make sure to get the job done with excellence! My family is very happy with how she received us and helped us solved our tax issues and other paper works!
Great priceIncome tax return preparation
EEstela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Conozco an Elsa desde hace 20 años y su service es excelente. Se lo recomiendo. Buena atencion
JJackieLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Elsa and her team are extremely professional and go above and beyond. Highly recommend!
Puedo recomendar a todas las personas que necesiten de los servicios que ofrecen Mantilla Tax LL con personal capacido para resolver cualquier necesidad que tengas, un servicio al cliente increíble , yo feliz de ser cliente de Mantilla Tax , porque te resuelven al minuto , me encanta su eficiencia, se los recomiendo 100%
Price assessment: Great price
Services: Service not listed
M
Melania Rivera3 reviewsiTotal number of Google reviews Melania has written across all businesses on Google Maps, not just this one.
It’s an honor and dedication and the Effort that you do I really appreciate you and Kimberly you both take the time out to make your customers very happy I pray God cover you both and poor down lot lot of blessings in your business 👏👏👏👏👏Jesus has to final say 👏👏👏👏👏👏👏
L
lesly vargas6 reviewsiTotal number of Google reviews lesly has written across all businesses on Google Maps, not just this one.
Elsa is very professional, caring organize and really has passion for what she does. You can clearly see it when you visit her office. She will make sure to get the job done with excellence! My family is very happy with how she received us and helped us solved our tax issues and other paper works!
Price assessment: Great price
Services: Income tax return preparation
G
Geraldo de la Rosa1 reviewiTotal number of Google reviews Geraldo has written across all businesses on Google Maps, not just this one.
