Tax preparation service · Salem, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%47+11.4Value 14%81+11.5Replies to reviews 7%77+5.4Craft & service penalty99−0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 12%
4.5★★★★★143 Google reviews · 18 photos
83%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Salem, OR, 4.5 out of 5 based on 143 reviews, with the owner responding to 36 percent of them. Positive feedback highlights knowledgeable staff, efficient service, and clear explanations that help clients maximize refunds and understand complex tax issues. However, lower-rated reviews cite recurring problems with missed appointments, unreturned phone calls, and billing discrepancies, indicating inconsistent communication and administrative handling during the tax preparation process.
Google rating: 4.5 out of 5 from 143 reviews (83% five-star).
Reviews on this page: 143 Google reviews (121 with written comments, 1 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: March 20, 2026.
Service: Tax Service serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
H&R BlockTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 65/100 on this factor. Category median: 87.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 47/100 on this factor. Category median: 85.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 77/100 on this factor. Category median: 71.B
77
Bar = this company · dark tick = category median.
Star ratings
143 Google reviews we collected
4.5of 5
5 stars11983%
4 stars86%
3 stars11%
2 stars21%
1 star139%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
88%praise
Praise10588%
Complaints1412%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price945%
Reasonable945%
Overpriced210%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4437%
Quality & results2017%
Speed & response1916%
Communication119%
Price & value98%
Would recommend98%
Honesty & trust76%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“TJ Hamm was amazing, very knowledgeable, friendly, and answered all of my questions.”
“I greatly appreciated that TJ did not rush me, was very thorough, and made it a very positive experience, which means a lot to me because I always get…”
“Horrible experience don't recommend.”
“she was incredibly professional and efficient, making the entire tax filing process seamless.”
“No long lines, didnt have to go in, great communications.”
“Reasonable price”
“The fees are too expensive.”
“I highly recommend her services to anyone looking for a stress-free tax season.”
“She is very thorough, respectful, genuine, and knows her taxes 😊”
“They run a shady operation for sure and are unwilling to help their clients after they've gotten the money they want from you.”
People customers mention
Miller4 reviews
Nui3 reviews
Carol3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 4 kinds of job. Pick one to see what they paid and said.
Brian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Even though H&R Block is a little on the expensive side. They know their taxes so I feel confident. I am getting the best rebate possible and it’s done correctly giving me peace of mind.
OverpricedIncome tax return filing
KarenLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
TJ Hamm was amazing, very knowledgeable, friendly, and answered all of my questions. I greatly appreciated that TJ did not rush me, was very thorough, and made it a very positive experience, which means a lot to me because I always get anxious with getting my taxes done. I also really appreciated that TJ gave very…
Income tax return filingIncome tax return preparationTax planning
juneka4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Daniel was extremely professional and made everything easy to understand! We are appreciative of his great service!
Saf5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I had a great experience working with Nui Miller. she was incredibly professional and efficient, making the entire tax filing process seamless. I highly recommend her services to anyone looking for a stress-free tax season.
ShawneeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Nui is the best and most knowledgeable tax consultant I have ever had! She is so patient with me!
Great priceTax Accounting
Dalit4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a great experience working with my tax professional, Duangporn Miller, at H&R Block. She was professional, knowledgeable, and incredibly patient throughout the entire process. She took the time to answer all of my questions clearly and made sure I understood everything before moving forward. Her kindness and…
Great priceIncome tax return filingIncome tax return preparation
Even though H&R Block is a little on the expensive side. They know their taxes so I feel confident. I am getting the best rebate possible and it’s done correctly giving me peace of mind.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Brian, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Karen ElliottLocal Guide · 16 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
TJ Hamm was amazing, very knowledgeable, friendly, and answered all of my questions. I greatly appreciated that TJ did not rush me, was very thorough, and made it a very positive experience, which means a lot to me because I always get anxious with getting my taxes done. I also really appreciated that TJ gave very helpful suggestions for me for this coming year, and I am definitely going to back to TJ as my tax preparer next year! I highly recommend this office! 😊
Services: Income tax return filing, Income tax return preparation, Tax planning
Response from the owner · 7 months ago
Karen, thank you for leaving a review, and for providing positive feedback for your tax pro, TJ Hamm. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Silvia Dominguez1 reviewiTotal number of Google reviews Silvia has written across all businesses on Google Maps, not just this one.
Nui Miller is amazing at her job. I highly recommend her.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Dear Silvia, thank you for your review! We're delighted to hear that you had a great experience with Nui Miller. Our team at H&R Block strives to provide top-notch service, and we're glad Nui Miller exceeded your expectations. We appreciate your business and look forward to seeing you again next tax season!
Austin Fisher1 reviewiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Hi Dwight, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
juneka ramirez4 reviewsiTotal number of Google reviews juneka has written across all businesses on Google Maps, not just this one.
Daniel was extremely professional and made everything easy to understand! We are appreciative of his great service!
Response from the owner · 7 months ago
Dear Juneka, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Daniel provided exceptional service. We couldn't agree more—Daniel is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
Damien Ramirez4 reviewsiTotal number of Google reviews Damien has written across all businesses on Google Maps, not just this one.
Daniel was awesome. Very friendly and professional!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Damien, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Daniel was amazing in assisting you. We absolutely agree—Daniel is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
Saf Aria5 reviewsiTotal number of Google reviews Saf has written across all businesses on Google Maps, not just this one.
I had a great experience working with Nui Miller. she was incredibly professional and efficient, making the entire tax filing process seamless. I highly recommend her services to anyone looking for a stress-free tax season.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hello Saf, thank you for your review! We're so glad to hear that you had a great experience with us and that Nui Miller provided excellent service. We share your sentiments about Nui Miller—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
Shawnee ElliottLocal Guide · 17 reviewsiTotal number of Google reviews Shawnee has written across all businesses on Google Maps, not just this one.
Nui is the best and most knowledgeable tax consultant I have ever had! She is so patient with me!
Price assessment: Great price
Services: Tax Accounting
Response from the owner · 7 months ago
Hi Shawnee, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Nui exceeded your expectations. We agree that Nui is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
Kevin Yell1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
I love her she is so sweet and doesn't miss a thing.been with her for 6 years.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hello Kevin, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
