Tax preparation service · Salem, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%80+19.4Value 14%93+13.2Replies to reviews 7%66+4.7Craft & service penalty81−1.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.6★★★★★159 Google reviews · 16 photos
84%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Salem, OR, 4.6 out of 5 based on 159 reviews, with the owner responding to 33 percent of them. Clients frequently praise the staff for being professional, knowledgeable, and efficient, noting that consultants handle complex tax situations well and maximize refunds. Recurring themes include friendly front desk service and consistent annual relationships. However, several low-star reviews criticize the pricing as excessive for simple returns and complain about poor communication regarding costs or delays in completing tax filings.
Google rating: 4.6 out of 5 from 159 reviews (84% five-star).
Reviews on this page: 159 Google reviews (142 with written comments).
Owner responses: the business replied to 33% of reviews.
Most recent review: April 11, 2026.
Service: Tax Service serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
H&R BlockTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 75/100 on this factor. Category median: 87.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 80/100 on this factor. Category median: 85.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 81/100 on this factor. Category median: 98.A
81
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 66/100 on this factor. Category median: 71.B
66
Bar = this company · dark tick = category median.
Star ratings
159 Google reviews we collected
4.6of 5
5 stars13484%
4 stars96%
3 stars53%
2 stars00%
1 star117%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
93%praise
Praise12893%
Complaints97%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1045%
Reasonable1150%
Overpriced15%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6749%
Speed & response2317%
Quality & results1712%
Communication86%
Would recommend86%
Price & value75%
Honesty & trust75%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super friendly and kind, and also very good at her job.”
“UNPROFESSIONAL, CARED ABOUT THEMSELVES, ALL ABOUT THE MONEY!”
“Our tax situation is rather complicated but he always handles it so skillfully and efficiently.”
“…Melody do his taxes before we even got together, She always does an amazing job, is not only quick, but efficient with how she goes about doing them…”
“I watched them push a product that didn't work, while not being able to get a hold of their own customer support.”
“The staff was friendly, professional, and explained everything clearly.”
“HIGHLY recommend setting up an appointment with Barbra!”
“Fast, efficient, close attention to details, personable, pleasant, reasonable price!”
“Feel like a rip off”
“This office is great JUNE is so sweet at the front and my tax professional is Ryuji he is always so efficient professional and genuinely kind”
People customers mention
Melody6 reviews
Ryuji3 reviews
Annette3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired H&R Block for 2 kinds of job. Pick one to see what they paid and said.
Karin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Barbara Siefkin has rescued me for 3 years in a row!! I am a true procrastinator and was always coming in at the last minute. She is always welcoming, highly skilled, and enjoyable to work with. She’s the best I’ve ever!
Reasonable priceIncome tax return filing
Isaiah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had an appointment with Barbra at the commercial H&R Block and she was amazing! Super friendly and kind, and also very good at her job. She got me the most money back possible as well as informing me as more ways to get more money back on my taxes in the future. HIGHLY recommend setting up an appointment with Barbra!
Reasonable priceIncome tax return filing
Cori5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★
Barbara Siefken, EA was wonderful wo work with. My experience was fabulous until it came to the cost for tax prep and filing. Mine was not a complicated case.
OverpricedIncome tax return filing
Mihila5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ryuji is the best! We really appreciate his help every year with our fairly complicated taxes. He’s welcoming, kind and excellent at what he does. Thank you Ryuji, see you next year!
Stephen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ryuji was so awesome to work with, very professional knowledgeable and just an all-around good guy! This office is wonderful with June being at the front desk with an incredibly happy personality! It’s nice to know that we have a place to go have our taxes done every year and we no longer need to do online…
Great priceIncome tax return preparation
DonLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mr. Ryuji Torihara is the best. We have him do our taxes every year and he works so hard to make sure we get every possible deduction and pay only what we owe. Our tax situation is rather complicated but he always handles it so skillfully and efficiently. Having him do our taxes is a great stress reliever. We…
Barbara Siefkin has rescued me for 3 years in a row!! I am a true procrastinator and was always coming in at the last minute. She is always welcoming, highly skilled, and enjoyable to work with. She’s the best I’ve ever!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Karin, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Barbara Siefkin was amazing in assisting you. We absolutely agree—Barbara Siefkin is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
Isaiah Schaffner5 reviewsiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
I had an appointment with Barbra at the commercial H&R Block and she was amazing! Super friendly and kind, and also very good at her job. She got me the most money back possible as well as informing me as more ways to get more money back on my taxes in the future. HIGHLY recommend setting up an appointment with Barbra!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 6 months ago
Dear Isaiah, thank you for your review! We're delighted to hear that you had a great experience with Barbra. Our team at H&R Block strives to provide top-notch service, and we're glad Barbra exceeded your expectations. We appreciate your business and look forward to seeing you again next tax season!
John MullenLocal Guide · 165 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
top notch service. I am so glad i let them take care of me this year.
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Hi John, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Cori Pratt5 reviewsiTotal number of Google reviews Cori has written across all businesses on Google Maps, not just this one.
Barbara Siefken, EA was wonderful wo work with. My experience was fabulous until it came to the cost for tax prep and filing. Mine was not a complicated case.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 6 months ago
Hi Cori, thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with your tax professional, Barbara Siefken, EA. Providing exceptional service is our top priority at H&R Block, and we're delighted that Barbara Siefken, EA was able to assist you effectively. We look forward to serving you again next tax season!
Mihila5 reviewsiTotal number of Google reviews Mihila has written across all businesses on Google Maps, not just this one.
Ryuji is the best! We really appreciate his help every year with our fairly complicated taxes. He’s welcoming, kind and excellent at what he does. Thank you Ryuji, see you next year!
Response from the owner · 6 months ago
Mihila, thank you for leaving a review, and for providing positive feedback for your tax pro, Ryuji. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Stephen8 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Ryuji was so awesome to work with, very professional knowledgeable and just an all-around good guy! This office is wonderful with June being at the front desk with an incredibly happy personality! It’s nice to know that we have a place to go have our taxes done every year and we no longer need to do online ourselves! Highly recommend this wonderful office, the world needs more of these type of people! They made our day!🙏🙏
Price assessment: Great price
Services: Income tax return preparation
Response from the owner · 6 months ago
Hello Stephen, thank you for your review! We're so glad to hear that you had a great experience with us and that Ryuji and June provided excellent service. We share your sentiments about Ryuji and June—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
Don FenslerLocal Guide · 21 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Mr. Ryuji Torihara is the best. We have him do our taxes every year and he works so hard to make sure we get every possible deduction and pay only what we owe. Our tax situation is rather complicated but he always handles it so skillfully and efficiently. Having him do our taxes is a great stress reliever. We recently moved more than an hour from his office but we will still make the drive over because Mr. Torihara is worth it. A really nice human being.
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Don, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Ryuji Torihara exceeded your expectations. We agree that Ryuji Torihara is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
Debbra Dalby3 reviewsiTotal number of Google reviews Debbra has written across all businesses on Google Maps, not just this one.
I have used H&R Block for years. For the last 2 years, Barbara Siefken has prepared them. She is incredible. Very knowledgeable and professional.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Debbra, thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you found your tax professional, Barbara Siefken, amazing. We certainly think so too! Your satisfaction is our top priority, and we appreciate your business. We look forward to serving you again next tax season!
Carrieana Kampstra2 reviewsiTotal number of Google reviews Carrieana has written across all businesses on Google Maps, not just this one.
We have been going to this location and seeing the same consultant Melody for the last several years. My husband has been having Melody do his taxes before we even got together, She always does an amazing job, is not only quick, but efficient with how she goes about doing them to ensure we get the most of our refund.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Carrieana, W,e’re so happy to hear you had a great experience with us and that your tax pro Melody, was helpful. We appreciate your business and look forward to seeing you again next tax season!
Haylie Peterson1 reviewiTotal number of Google reviews Haylie has written across all businesses on Google Maps, not just this one.
Hello Haylie, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
