iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%96+66.5Reliability 31%97+29.8Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 121 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★74 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$60typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google users rate the salon five stars based on seventy-four reviews, with the owner responding to ninety-seven percent of feedback. Clients frequently mention cuts, highlights, color, and perms, noting that the stylist listens to specific requests and achieves desired results. Recurring themes include a welcoming atmosphere, friendly communication, and affordable pricing. Reviewers also highlight the convenience of last-minute or same-day appointments and the inclusion of wash and style services without extra fees. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 74 reviews (97% five-star).
Reviews on this page: 74 Google reviews (59 with written comments, 8 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 11, 2026.
Service: Hair Salon serving Jackson, Tennessee.
Data from Google, last updated November 11, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Hair by ChristinaHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hair by Christina: 96/100 on this factor. Category median: 88.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hair by Christina: 97/100 on this factor. Category median: 84.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hair by Christina: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
5.0of 5
5 stars7297%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
97%praise
Praise5997%
Complaints23%
Price
What customers reported paying
$60+2% vs typical hair salons
Middle half of what 36 customers paid ($38–$126) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1830%
Quality & results1525%
Would recommend1525%
Communication610%
Price & value35%
Speed & response23%
Honesty & trust23%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was professional and personable, made me feel at ease and comfortable.”
“I had a great experience with my haircut and color.”
“Went in with the worst mess of differing colors and bad coloring.”
“I would definitely recommend Christina to anyone looking for quality hair services.”
“She listened to what I wanted, and both the cut and color turned out really nice.”
“Not only did my daughter get an amazing cut, wash and style for a great price, but Christina greeted us literally with a hug!”
“Christina is super friendly and she gave me a same day appt.”
“Trust her 100000 percent.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hair by Christina for 7 kinds of job. Pick one to see what they paid and said.
EmilyLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Christina cut and styled my hair after a botched cut.
She was professional and personable, made me feel at ease and comfortable.
A very positive and uplifting experience.
I would highly recommend her!
Paid $40–60Shampoo & conditioningBlowouts
Olivia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Christian did so good, I really recommend her!!! I didn’t even have to tell her what I wanted she just knew what would look good on me!!! My hair looks gorgeous and I feel so beautiful, it’s all thanks to Christina!!
Kadie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
What a great experience! Christina was so friendly and incredibly knowledgeable, noticing things no other hairdresser has before that majorly impact a haircut.
I got my hair cut, highlighted, washed and styled. I have fine, shoulder length hair. This is the best my hair has ever looked. Go see her!!!
MonicaLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had a great experience with my haircut and color. She listened to what I wanted, and both the cut and color turned out really nice. My hair looks healthy, fresh, and easy to manage. The appointment was comfortable, and I was happy with the results. I would definitely recommend Christina to anyone looking for quality hair services.
Paid $80–100HaircutHairstyling
LaNonda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Christina did the most fabulous job ever on my hair style, cut, color and highlights I’ve ever had!!!!
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great service!! Great environment!! Recommend visiting here for your next haircut 100%. I came in because of a very bad haircut and left with exactly what I wanted.
Christina cut and styled my hair after a botched cut.
She was professional and personable, made me feel at ease and comfortable.
A very positive and uplifting experience.
I would highly recommend her!
Price: $40–60
Services: Shampoo & conditioning, Blowouts
Atmosphere: Relaxing, Energetic, Modern
Maintenance: Pristine
Response from the owner · 4 weeks ago
💕 Thank you all so much for the kind words and positive feedback! Your support means the world to me. I’m so grateful for each of you who trust me with your hair! ❤️✂️
Much love,
Christina – Hair by Christina 💇♀️✨
Sarah Permebter3 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
If I could give her 10 stars or more I WOULD!!! Absolutely LOVE Christina!! First, I called her 30 minutes before she closed and she STILL was willing to take me for a FULL HIGHLIGHT and with open arms! One of the sweetest most caring woman I’ve ever met. Not once did she make me feel like it was an inconvenience for getting me in last minute. She was so tentative with me and my daughter. She made it feel JUST LIKE HOME!!! My daughter absolutely LOVED being there and she’s FIVE and hard to please haha. I will forever remember my experience she made me feel heard and told me things about my hair I didn’t even know!! I will absolutely be coming back!! Made a best friend and a forever hair dresser.
Services: Shampoo & conditioning, Haircut, Hairstyling, Service not listed
Response from the owner · 3 months ago
Sarah, Thank you so much for such a review!! You are amazing! You are beautiful!! Both you and your daughter are forever welcomed at Hair by Christina. It was my pleasure to create beauty on somebody who already shined bright. I'm blessed you found me!! Amen
Olivia Howell1 reviewiTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Christian did so good, I really recommend her!!! I didn’t even have to tell her what I wanted she just knew what would look good on me!!! My hair looks gorgeous and I feel so beautiful, it’s all thanks to Christina!!
I appreciate your recent visit and I'm delighted you are pleased with your highlighted hair. This style truly complements the season and is ideal for your upcoming return to educational pursuits. Your satisfaction is my utmost priority, and I look forward to assisting you again. Thank you for choosing my salon for your styling needs. I'm committed to providing exceptional service and beautiful results.
Kadie Jones2 reviewsiTotal number of Google reviews Kadie has written across all businesses on Google Maps, not just this one.
What a great experience! Christina was so friendly and incredibly knowledgeable, noticing things no other hairdresser has before that majorly impact a haircut.
I got my hair cut, highlighted, washed and styled. I have fine, shoulder length hair. This is the best my hair has ever looked. Go see her!!!
Thank you for your kind feedback regarding your recent experience. It is always a pleasure to assist clients in achieving their desired transformations. I'm delighted that you are happy with your new look. Your satisfaction is my utmost priority. I appreciate you choosing my services.
Jinx Ink1 reviewiTotal number of Google reviews Jinx has written across all businesses on Google Maps, not just this one.
I had a great experience with my haircut and color. She listened to what I wanted, and both the cut and color turned out really nice. My hair looks healthy, fresh, and easy to manage. The appointment was comfortable, and I was happy with the results. I would definitely recommend Christina to anyone looking for quality hair services.
Price: $80–100
Services: Haircut, Hairstyling
Response from the owner · 4 months ago
I'm so glad to hear you enjoyed your experience. Your kind words are greatly appreciated. It's wonderful to know that my efforts are making a positive impact. I look forward to serving you again soon. Thank you for choosing Hair by Christina
Joan Powers3 reviewsiTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Christina is absolutely amazing!! My hair looks fabulous! Christina knew exactly what to do with my hair without me telling her what I was looking for. Such great talent! I live in Florida, but believe me when I tell ya...
" I will be back to see her again!"
Thank you Christina for making me feel beautiful again ❤️
I'm so glad to hear you enjoyed your experience. Your kind words are greatly appreciated. It's wonderful to know that my efforts are making a positive impact. I look forward to serving you again soon. Thank you for choosing Hair by Christina
Larry Whitten3 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Let me start with saying it’s hard to find someone willing to do a perm in Jackson tn, but Christina hooked me up! Not only did she do a great job, she was so helpful and FUN! Definitely recommend! 10/10
Services: Perms, Haircut, Hairstyling
Response from the owner · 6 months ago
Hey Larry, I'm delighted to hear about your positive experience. It is rewarding to know that my services met your expectations. I strive to provide exceptional care and results for all my clients. Your feedback is invaluable in helping me maintain our high standards. I look forward to welcoming you back in the future.
LaNonda Jernigan4 reviewsiTotal number of Google reviews LaNonda has written across all businesses on Google Maps, not just this one.
Christina did the most fabulous job ever on my hair style, cut, color and highlights I’ve ever had!!!!
Price: $100–120
Services: Shampoo & conditioning, Haircut, Hairstyling, Service not listed
Response from the owner · 6 months ago
I am delighted to hear about your positive experience. Your satisfaction is my utmost priority. I strive to provide exceptional service to all my clients. I look forward to serving you again in the future. Really enjoyed meeting you. ♡
