Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Halco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Halco

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 962 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Halco is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Halco is better than 97% of plumbers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Halco is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Halco is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Halco is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Halco is better than 95% of plumbers.A
95

Reviews for your job

Customers hired Halco for 8 kinds of job.

Halco for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$246–$998
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “A/C system repair”

Sonia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Worker Justice Center of NY had scheduled a maintenance appointment last Thursday. We were also having some issues with the cooling furnace tripping. Pete from Halco came to the rescue. He was very thorough and communicated everything with attention to detail. His professionalism, time management and skills to do…

Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
Caran5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ed was experienced and friendly. Both AC systems were down, and he methodically tested all components. Found electrical shorts in each system and repaired both. Very satisfied.

Paid $300–400Reasonable priceA/C system repair
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service on my LG Minisplit.

Great priceA/C system maintenanceA/C system repair
Jacqueline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

What a great company. Needed someone immediately to repair my AC unit. Couldn’t believe I called and actually spoke to a very nice person who was able to set up an appointment right away. She had Pete at the house within a couple of hours to fix the problem. He was so professional and quickly repaired the AC unit.…

A/C system repair+ Responsiveness+ Punctuality+ Quality
Tanzy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Halco is always great.

HVAC system maintenanceA/C system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great guys installing and selling. Highly recommend and they were very quick and efficient!

A/C system maintenanceHVAC duct & vent cleaningA/C filter replacement+ Responsiveness+ Quality+ Professionalism
Steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were professional and very thorough.

A/C system maintenanceHVAC system maintenanceHVAC system repair
Dawn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

HALCO provided same day service which was greatly appreciated! Mark was extremely professional and helpful and we appreciate the quick assistance that started with Brandon Granger, then Rodney, and your service tech Mark. Thanks Halco!!

A/C system repair+ Responsiveness+ Quality+ Professionalism
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our AC unit has been malfunctioning. Mike came in and was able to figure out there was a leak in the AC coil rather quickly. He was professional and efficient and explained everything to me and what my options were.

A/C system repair+ Responsiveness+ Professionalism
Laurie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

HVAC system maintenanceA/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism

Price

$300-36% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 51%Overpriced 2%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance75$27–$251
Heating system installation51—
Installation48$337–$1.9k
Heating system maintenance38$37–$278
HVAC system repair33$124–$818
Install thermostat29—
Heating system repair28$161–$834
A/C system maintenance28$27–$483

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