HVAC contractor · Rochester, NY · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★962 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$300typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight punctual arrivals, thorough explanations of work, and professional communication across HVAC, electrical, and plumbing services. Positive feedback often notes reasonable pricing and helpful suggestions for system upgrades or maintenance. A recurring criticism involves unexpected repair costs or sales pressure, with one instance alleging that a technician recommended a new furnace despite a successful repair by another company.
Google rating: 5.0 out of 5 from 962 reviews (97% five-star).
Reviews on this page: 962 Google reviews (754 with written comments, 25 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Rochester, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
HalcoPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Halco: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Halco: 97/100 on this factor. Category median: 88.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Halco: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Halco: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Halco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Halco: 95/100 on this factor. Category median: 100.A
95
Bar = this company · dark tick = category median.
Star ratings
962 Google reviews we collected
5.0of 5
5 stars92997%
4 stars283%
3 stars30%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 754 written reviews
99%praise
Praise1,35299%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price4432%
Reasonable6951%
Overpriced32%
Not sure2015%
$300-36% vs typical plumbers
Middle half of what 94 customers paid ($78–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46234%
Quality & results27220%
Speed & response25719%
Communication16512%
Would recommend13210%
Price & value494%
Honesty & trust232%
What customers talk about
We read 754 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician arrived on time and completed the work for the duct cleaning in a professional way.”
“electric service upgrade - They did a great job under really terrible conditions.”
“There was one issue with a thin plastic soffit under the eaves being damaged, and they returned later in the week with a replacement.”
“Our many faceted TO DO list was done in a timely and professional manner.”
“I appreciated their willingness and patience to explain the various projects they were set to work on.”
“I would definitely recommend others to this company and pray that all the representatives are like the ones I met today.”
“I wouldn't recommend anyone else!”
“used them again because I have the maintenance program which is very affordable price per month and is well worth it because my new system is very exp…”
“He seemed genuinely interested in doing what would work best for our situation, offering several helpful suggestions.”
People customers mention
Dan15 reviews
Noah9 reviews
Jason8 reviews
Kevin8 reviews
Andrew8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Halco for 8 kinds of job. Pick one to see what they paid and said.
John7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
The technician arrived on time and completed the work for the duct cleaning in a professional way. It's the first time that the heating ducts were cleaned in 26 years. Glad to have Halco as our go-to contractor for furnace, air conditioner and generator work, as well.
Paid $600–800Reasonable priceHeating system repairHVAC duct & vent cleaning
Christine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had to get my furnace diagnosed. Very knowledgeable. Answered any questions I had. Very professional.
Paid $200–400Reasonable priceHeating system repair
LeslieLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great service by Zach from Halco! He was on time, professional & fixed our list of items quickly and perfectly!!! Came up with a fantastic solution for resolving a freezing H2O line in our attic! Awesome service from the team at Halco!!
Paid $200–300Reasonable priceService not listed
Thomas3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Replaced ignition part then told me that my old gas furnace can’t be fixed, that I gotta buy new... I had another company come in and repair my furnace. Won’t use Halco in the future.
Paid $1–200HVAC system repair
Vicki9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Joey was very professional, patient and kind. He took time to explain things to me and was very knowledgeable. I would definitely recommend him. Thank you!
Paid $1–200Reasonable priceHVAC system maintenance
Michael12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The person sent to evaluate our system was a very pleasant person who represented his company very well. Thank you HALCO.
Paid $200–400Reasonable priceHVAC system maintenance+ Responsiveness+ Punctuality+ Professionalism
I am extremely pleased with the workmanship of your technicians Tim and William. They arrived promptly and worked tirelessly. I appreciated their willingness and patience to explain the various projects they were set to work on. I knew immediately I was in good hands and that I had made an excellent choice in my decision to contract with Halco.
Again my thanks to both Tim and William for a job well done (…and a great ‘clean up’ afterward!”)
Sincerely…Sally Anne Conan
Response from the owner · 2 days ago
Thank you for your kind review! Your satisfaction is our top priority.
Queja Crockton3 reviewsiTotal number of Google reviews Queja has written across all businesses on Google Maps, not just this one.
The representatives were very kind and thorough. I am grateful for the work they are doing. I would definitely recommend others to this company and pray that all the representatives are like the ones I met today. Thank you Edward and Munusa, hope I spelled correctly
Price assessment: Not sure
Services: Service not listed
Response from the owner · 3 days ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
John Robortella7 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
The technician arrived on time and completed the work for the duct cleaning in a professional way. It's the first time that the heating ducts were cleaned in 26 years. Glad to have Halco as our go-to contractor for furnace, air conditioner and generator work, as well.
Price assessment: Reasonable price
Price: $600–800
Services: Heating system repair, HVAC duct & vent cleaning
Response from the owner · 11 months ago
Thank you, John! We're glad to hear that Andrew was able to quickly diagnose the furnace issue and provide a solution so efficiently. We appreciate your kind words and value your Halco membership!
Mark H.9 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
We had a project that had a lot of plumbing and electrical things to do around the house. Our many faceted TO DO list was done in a timely and professional manner. Several technicians did the sub-tasks over a period of several days and made sure everything was done right and safely.
Gold stars to the work teams and also to Christine who handled all the scheduling and communications around my limited calendar days (due to work) .
Thank you Halco for proving yet again why we have done and continue to do business with you.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
Response from the owner · 4 years ago
Wow!! Thank you for the generous review, Mark! We are thrilled to know that our team delivered on the high level of customer service that we strive for. From the entire Halco family, thank your for your continued support!
Brenda Bundy4 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Halco provides very professional services and their service workers have solved all of our electrical, heating, and plumbing needs very successfully! 5 stars!
Response from the owner · 5 days ago
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Our team works hard to deliver quality service and a great customer experience, and it means a lot to know we hit the mark.
George Englerth6 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
My representative Jim was very professional very informative and I will be contacting him again in the future. This company is a very big help to anyone owning a manufactured home. A great full-service company for anyone owning a manufactured home. I just used them again because I have the maintenance program which is very affordable price per month and is well worth it because my new system is very expensive and it needs to have certain things done over the course of time. It's cheaper to pay by the month than it is to pay by the repair because it's repairs can add up to quite a bit money. Didn't need a Rock to fall on my head. The maintenance program is well worth the money over time.
Price assessment: Great price
Services: HVAC system repair, HVAC system maintenance, A/C filter replacement, Heating system maintenance, Service not listed
Positive: Professionalism
Response from the owner · 4 years ago
Thank you for the excellent rating, George!
G D Lloyd1 reviewiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
electric service upgrade - They did a great job under really terrible conditions. Between the rain, thunder storm and wind on Friday, they stayed on finished the job.
Price assessment: Not sure
Services: Service not listed
Response from the owner · a week ago
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. Our team works hard to deliver quality service and a great customer experience, and it means a lot to know we hit the mark.
Victoria Pacheco3 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
