Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Halco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Halco

Rochester, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 962 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Halco is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Halco is better than 97% of plumbers.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Halco is better than 100% of plumbers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Halco is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Halco is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Halco is better than 95% of plumbers.A
95

Reviews for your job

Customers hired Halco for 8 kinds of job.

Halco for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Ductless heating & A/C services”

David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Acacia serviced our geothermal and two split systems today. She was very professional and took the time to explain what she was doing and showed us a few things she discovered during the service. We’ve been Halco customers for 9+ years now and couldn’t recommend them any more highly.

Great priceHVAC system maintenanceA/C system maintenanceDuctless heating & A/C services
Ariel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The individuals that worked on my home were helpful, professional, knowledgeable, explained the system and answered my questions as the project went along. I appreciated them wearing their booties over their shoe as well. It was a great experience with a big project that could have been stressful.

Ductless heating & A/C servicesInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Nicole14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We have switched all our properties to Halco because of their reliably good service and deep knowledge base.

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jenni and Trevor did a great job installing our multi zone heating and cooling mini split units. They were very professional, communicating what and when they were doing, demonstrating how to use the systems, and keeping the worksites neat. Everything was done in three days.

Paid $1,000+Reasonable priceHeating system installationInstall ACDuctless heating & A/C services
Kevin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had an issue with our furnace, they scheduled us right away and got it working in less than 24 hours. Ed is excellent. Takes the time to make sure it is done right!

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Hugh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zach and Tyler were excellent. On time, polite and efficient. They obviously knew the equipment they were installing. They worked non stop for 5 hours and when they were done, they cleaned up the whole area they had worked and removed all leftover boxes and other debris. Zach spent about 20 minutes explaining the…

Ductless heating & A/C servicesInstallation+ Responsiveness+ Punctuality+ Quality
Garrett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were looking for a company to install new heating and cooling for our house. Tyler from Halco was very knowledgeable and extremely thorough in his evaluation of our home and what it needs. He was always on time for meetings and communicated well via text and email. The estimate was competitive with other companies. Installation is still pending.

Ductless heating & A/C servicesHeating system installationInstallation+ Responsiveness+ Punctuality+ Professionalism
David5 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C servicesInstall ACGround wire installation

Price

$300-36% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 51%Overpriced 2%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance75$27–$251
Heating system installation51—
Installation48$337–$1.9k
Heating system maintenance38$37–$278
HVAC system repair33$124–$818
Install thermostat29—
Heating system repair28$161–$834
A/C system maintenance28$27–$483

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