Junk removal service · Wilmington, NC · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 26 recycling servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★134 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hancock Hauling Company five stars based on 134 reviews, noting the owner responds to nearly all feedback. Customers consistently describe the junk removal service as punctual, efficient, and highly communicative, often completing jobs within thirty minutes. Recurring themes highlight fair and transparent pricing, same-day availability, and careful handling of items. The team is frequently praised for professionalism and politeness, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 134 reviews (100% five-star).
Reviews on this page: 134 Google reviews (133 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Recycling Service serving Wilmington, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other recycling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Hancock Hauling CompanyRecycling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hancock Hauling Company: 100/100 on this factor. Category median: 69.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hancock Hauling Company: 98/100 on this factor. Category median: 67.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hancock Hauling Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 31.–
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Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
5.0of 5
5 stars134100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
99%praise
Praise39699%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10326%
Price & value7619%
Staff & attitude7218%
Would recommend6617%
Quality & results369%
Communication369%
Honesty & trust92%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were incredibly kind, professional, and efficient.”
“…with me about the items that I needed removed, Dustin gave me a very fair price, and Dustin also explained the nature of his pricing as compared to ot…”
“Dustin Hancock was professional, texted before arrival which was on time.”
“Will be using again highly recommend they have great quality service and prices.”
“Dustin did a wonderful job and worked our shipment in early the very next day!”
“…I needed removed, Dustin gave me a very fair price, and Dustin also explained the nature of his pricing as compared to other companies.…”
“His pricing was fair and transparent, and the work was done quickly with excellent communication.”
People customers mention
Dustin28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJeannie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We urgently needed to renovate my in-laws’ home due to health concerns, and living out of the area made it difficult for us to help. Finding this company was truly a blessing! They were incredibly kind, professional, and efficient. They quickly removed and disposed of a large amount of furniture and even helped…
MMaryann9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dustin Hancock was professional, texted before arrival which was on time. Was so helpful and quickly hauled away my refrigerator. It was a pleasure from beginning to end. Would use Hancock Hauling again for sure. Thank you.
CCynthia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
We will definitely be using Hancock hauling again! They were right on time when they said they would be and were quick and efficient! Very nice as well!
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A great business to work with! Very timely and quick with their work. Prices are great as well. Had multiple things hauled off and was able to do so within a day of calling.
SSherryLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m so glad to find a hauler who can move single items!!!! Incredibly affordable! I had a disgusting patio rug which was moved while I was out! Simple Next day and year long headache gone!! Maybe the umbrella next! Thanks Hancock!!
EEvanLocal Guide · 59 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and great price. Dustin is personable and professional and took care of all the stuff I needed hauled away in an orderly and safe fashion. All the large items were removed with utmost care. I also love the fact that they work with donation and recycling companies and don't just toss everything into the…
We urgently needed to renovate my in-laws’ home due to health concerns, and living out of the area made it difficult for us to help. Finding this company was truly a blessing! They were incredibly kind, professional, and efficient. They quickly removed and disposed of a large amount of furniture and even helped assemble a new piece. Most importantly, they treated our loved ones with care and respect when we couldn’t be there ourselves. We are so grateful for their help and the peace of mind they provided. We highly recommend them!
M
Maryann Dawson9 reviewsiTotal number of Google reviews Maryann has written across all businesses on Google Maps, not just this one.
Dustin Hancock was professional, texted before arrival which was on time. Was so helpful and quickly hauled away my refrigerator. It was a pleasure from beginning to end. Would use Hancock Hauling again for sure. Thank you.
Response from the owner · a week ago
We can’t wait to help you next time!
B
Brian RobinsonLocal Guide · 157 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Highly recommended! I reached out to this company after discovering them in their Google business page. I searched for junk removal Wilmington, and soon discover that there were a ton of corporate sponsored ads and national brands that we're being recommended, after searching to find an actual local Business, I discovered this company. I reached out with a phone call and was pleased to find that someone actually answered and not some AI or call center overseas, but it was actually the business owner, Dustin. Dustin spoke with me about the items that I needed removed, Dustin gave me a very fair price, and Dustin also explained the nature of his pricing as compared to other companies. Companies. It was very clear that Dustin had been doing this for a long time and knew exactly what I need it done and knew exactly how much that would cost. He scheduled me for the items to be removed the very next day and showed up exactly on time. The gentleman that arrived were very professional, quick, and efficient. Even though the items I was having removed were technically trash, they still treated my garage and the items being removed with respect and care. I would highly recommend this company for any junk removal, trash removal, moving, etc. needs.
Response from the owner · a week ago
Thank you so much for trusting us with your job! We were happy to help!
C
Cynthia Frohlich9 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
We will definitely be using Hancock hauling again! They were right on time when they said they would be and were quick and efficient! Very nice as well!
Response from the owner · a week ago
Thank you for choosing us!
J
Jessica Fowler4 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
A great business to work with! Very timely and quick with their work. Prices are great as well. Had multiple things hauled off and was able to do so within a day of calling.
Response from the owner · a week ago
Thank you Jessica!
S
Sherry HermanLocal Guide · 18 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
I’m so glad to find a hauler who can move single items!!!! Incredibly affordable! I had a disgusting patio rug which was moved while I was out! Simple Next day and year long headache gone!! Maybe the umbrella next! Thanks Hancock!!
Response from the owner · a week ago
Thank you so much Sherry!
E
Evan H LLocal Guide · 59 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Great service and great price. Dustin is personable and professional and took care of all the stuff I needed hauled away in an orderly and safe fashion. All the large items were removed with utmost care. I also love the fact that they work with donation and recycling companies and don't just toss everything into the landfill. I thoroughly recommend using Hancock Hauling if you need anything removed from your property!
Response from the owner · a week ago
Thank you Evan for trusting us!
W
wendy Hawthorne1 reviewiTotal number of Google reviews wendy has written across all businesses on Google Maps, not just this one.
Dustin was great and I will definitely call him for future junk removal. Same day service, friendly and professional. Really took some stress out if my garage cleanup!
Response from the owner · a week ago
We were so happy to take care of it for you!
S
Shelly Brown5 reviewsiTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
They came on time and were in and out in 30 minutes with the largest haul we have had to date! Very impressed with the service and the guys were super polite and easy to work with. Also I should mention I hired them and they came same day!
