House cleaning service · Glendale, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%67+16.2Value 14%89+12.6Replies to reviews 7%67+4.7Momentum penalty89−1.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Happy Cleaning LA 4.8 out of 5 based on 76 reviews, with the owner responding to 84 percent of them. Customers frequently cite punctuality, same-day availability, thorough attention to detail, and fair pricing for standard, deep, and move-in cleaning services. However, several low-star reviews highlight a recurring issue regarding inadequate cleaning equipment and insufficient preparation, which led to incomplete results despite the company's generally positive reputation.
Google rating: 4.8 out of 5 from 76 reviews (95% five-star).
Reviews on this page: 76 Google reviews (70 with written comments, 7 with photos).
Owner responses: the business replied to 84% of reviews.
Most recent review: October 24, 2026.
Service: Move-In/Move-Out Cleaning Service serving Glendale, California.
Data from Google, last updated November 3, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Happy Cleaning LAMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Happy Cleaning LA: 78/100 on this factor. Category median: 91.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Happy Cleaning LA: 67/100 on this factor. Category median: 88.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Happy Cleaning LA: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Happy Cleaning LA: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Happy Cleaning LA: 67/100 on this factor. Category median: 79.B
67
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.8of 5
5 stars7295%
4 stars00%
3 stars00%
2 stars11%
1 star34%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
97%praise
Praise15597%
Complaints53%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1650%
Reasonable1444%
Overpriced26%
Not sure00%
$224-7% vs typical move-in/move-out cleaning services
Middle half of what 21 customers paid ($176–$271) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3723%
Staff & attitude3421%
Would recommend3220%
Speed & response2818%
Honesty & trust159%
Price & value85%
Communication64%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Happy Cleaning consistently delivers reliable, high-quality service of the highest standard.”
“She was kind, hardworking, thorough, and willing to help with whatever needed to be done.”
“The cleaners they employ are NOT professional cleaners.”
“Five stars without hesitation, and I would absolutely use them again.”
“I honestly couldn’t believe they were willing to come the very next day.”
“Reliable and trustworthy cleaners who consistently deliver excellent results.”
“Excellent cleaning service at a reasonable price.”
“The cleaners did an amazing job, and Ksenia, the manager, was so helpful and easy to work with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Happy Cleaning LA for 6 kinds of job. Pick one to see what they paid and said.
GGabe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Would highly recommend! They did an incredible job, and it was much cheaper than other quotes I got.
Paid $250–300Great priceMoving-related cleaning
KKristinaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely loved the service! The team was professional,friendly, and did an amazing job. My home looks and feels spotless. Highly recommend Happy Cleaning LA!
Paid $250–300Great priceStandard cleaning
JJosiah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
I ordered a deep clean through Happy Cleaning to prepare my empty home for staging. They sent a two-person crew who had minimal equipment (for example, they had only a little handheld vacuum cleaner). At one point the two cleaners who were sent left and a single cleaner came into replace them. She worked hard, which…
Paid $450–500Deep clean
AAlicia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Superb cleaner! Referred by a friend which is always a plus and she delivered. Very quick to respond and got on their regular schedule right away. A clean home is a happy home!
Paid $200–250Reasonable priceStandard cleaning
NNigina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very nice lady came in to do a deep cleaning of our apartment. She did a very detailed cleaning which I loved. Definitely will be requesting cleaning next month again!
Paid $200–250Reasonable priceDeep clean
MMatt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very prompt and professional. Great communication, no extra fees, and scheduled in under 24 hours. Cleaner stayed for 5 hours and did above what was asked. Highly recommend against the more common maid contracting services in the valley with more reviews
⭐ 1 Star — Terrible Experience, Rude Staff, and Completely Unprofessional Service
I had an absolutely terrible experience with Happy Cleaning LA. I wish I had read the other negative reviews before hiring this company.
The cleaner, Dana, arrived completely unprepared. She left her cleaning supplies and equipment in the car and arrived without the tools needed to clean my home properly. I was shocked by how little she seemed to know about professional cleaning. Even basic cleaning tasks seemed beyond her abilities.
Instead of taking responsibility and doing the job she was hired to do, Dana was extremely rude, disrespectful, and unprofessional toward me. Her attitude was unacceptable, especially since I was paying for a professional service in my home.
The entire appointment was frustrating. I expected someone who knew how to clean, came prepared with the proper equipment, and could complete basic household cleaning without unnecessary complications. Unfortunately, I received none of that.
I eventually paid to end the interaction because I genuinely did not want to see or deal with Dana anymore. That’s how unpleasant the experience became. I am also not sure whether the money I paid actually reached her.
What makes this even more disappointing is that I hired a cleaning service to save myself time and stress. Instead, I got a terrible experience, an unprofessional cleaner, and the feeling that I completely wasted my money.
Happy Cleaning LA seriously needs to reconsider its hiring standards, employee training, and customer service.
I would never use this company again. Save yourself the frustration and hire a cleaning service that actually knows how to clean and treats customers with respect.
Price assessment: Overpriced
Price: $150–200
Services: Standard cleaning
C
Caroline Depiro4 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
I very rarely, if ever, leave reviews, but I felt like I had to take the time to write this one. This was truly exceptional service.
I called at the last minute during an incredibly overwhelming week, when several difficult things had happened all at once and I simply could not keep up with everything. I honestly couldn’t believe they were willing to come the very next day.
The woman who came to my home was wonderful. She was kind, hardworking, thorough, and willing to help with whatever needed to be done. She took what felt completely overwhelming to me and just handled it. When she left, my house was absolutely pristine, and the sense of relief I felt was enormous.
I am incredibly grateful. Five stars without hesitation, and I would absolutely use them again.
D
Dmitr TLocal Guide · 25 reviewsiTotal number of Google reviews Dmitr has written across all businesses on Google Maps, not just this one.
Really happy with the cleaning! They were on time, very nice, and did a really good job. The house felt so much cleaner after they left, especially the kitchen and bathrooms. I’ll definitely book them again.
T
Tatiana ELocal Guide · 11 reviewsiTotal number of Google reviews Tatiana has written across all businesses on Google Maps, not just this one.
We often require same-day cleaning services to prepare properties for sale. Happy Cleaning consistently delivers reliable, high-quality service of the highest standard. I definitely recommend them
G
Gabe Mangold2 reviewsiTotal number of Google reviews Gabe has written across all businesses on Google Maps, not just this one.
Great cleaning service! They cleaned our home in Burbank and did such a great job. Everything looked spotless and fresh. Very friendly and professional. Definitely recommend Happy Cleaning LA!
Response from the owner · 4 weeks ago
Thank you Mike , for choosing our service.
T
Tamerlan Yagibekov6 reviewsiTotal number of Google reviews Tamerlan has written across all businesses on Google Maps, not just this one.
Great cleaning service! The cleaners did an amazing job, and Ksenia, the manager, was so helpful and easy to work with. Very happy with the service and will definitely book again!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · a month ago
Thank you Tamerlan for your feedback
A
Alexey VoronovLocal Guide · 11 reviewsiTotal number of Google reviews Alexey has written across all businesses on Google Maps, not just this one.
I’ve had such a great experience with Happy Cleaning LA. They cleaned our house in Los Angeles and did a really thorough job. Everything felt so fresh and clean when they left. The team was on time, friendly, and very professional. I’ll definitely be using them again!
Response from the owner · a month ago
Thank you Alexey , we’re happy to help with the cleaning.
N
Narek Davtyan6 reviewsiTotal number of Google reviews Narek has written across all businesses on Google Maps, not just this one.
I’ve used Happy Cleaning LA a few times now and have always been happy with the service. The cleaners are on time, friendly, and pay attention to the details. My house always feels so much better after they clean it. Definitely recommend!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · a month ago
Thank you Narek
A
Alim Asmaev5 reviewsiTotal number of Google reviews Alim has written across all businesses on Google Maps, not just this one.
