iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty43−5.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 25%
4.8★★★★★128 Google reviews · 23 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$809typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Happy Cleaning Services 4.8 out of 5 based on 128 reviews, noting the owner responds to nearly all feedback. Customers frequently praise the company for thorough deep cleaning, punctuality, flexible scheduling, and reasonable pricing for move-in or regular maintenance. However, a few low-star reviews criticize specific instances of missed areas, perceived rushed work, and high costs relative to the quality of service provided.
Google rating: 4.8 out of 5 from 128 reviews (95% five-star).
Reviews on this page: 128 Google reviews (120 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: August 23, 2026.
Service: Property Cleanup Service serving Elgin, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Happy Cleaning ServicesProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Happy Cleaning Services: 83/100 on this factor. Category median: 94.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Happy Cleaning Services: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Happy Cleaning Services: 43/100 on this factor. Category median: 99.C
43
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Happy Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Happy Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Happy Cleaning Services: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
4.8of 5
5 stars12195%
4 stars11%
3 stars11%
2 stars00%
1 star54%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
98%praise
Praise23498%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price542%
Reasonable650%
Overpriced00%
Not sure18%
$809+299% vs typical property cleanup services
Middle half of what 6 customers paid ($536–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7331%
Staff & attitude5222%
Would recommend4117%
Speed & response2711%
Price & value2510%
Communication115%
Honesty & trust104%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provide excellent service, punctuality, and a team that is super attentive to the needs of the home.”
“Worst cleaning and by far the most expensive ever experienced at $731 for a small 3 bed 2 bath home.”
“They have very kind and friendly technicians and the quality of cleaning was incredible.”
“I’ll definitely be using them again and would recommend them to anyone looking for reliable cleaning”
“They were incredibly quick to come out and provide an estimate, and they were able to schedule our deep clean just three days later.”
“And we paid, what we thought, was an extremely fair price for the level of clean and the attention our house received”
“Hard to believe a very tiny two bed one bath would cost almost $500 and not even be clean.”
“We liked getting an in-home estimate to give us an accurate amount, and explain what would all be done.”
“It’s hard to find a cleaning company you can trust, but these guys delivered exactly what they promised.”
People customers mention
Aggie22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Happy Cleaning Services for 4 kinds of job. Pick one to see what they paid and said.
Marissa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Happy Cleaning Service did an amazing job! They were incredibly quick to come out and provide an estimate, and they were able to schedule our deep clean just three days later.
We’re currently moving into our first home, and we hired Happy Cleaning to do a deep clean before we moved in. I am beyond impressed with the…
Paid $500+Reasonable price
T5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★
Very efficient, professional and prompt. They come to clean and get right to it. Love how spotless my home is after every session. Been using Happy Cleaning Services for about 6 months now and never looking back. They come once a month with very reasonable prices. Suzanne is a pleasure to do business with. Thank you Happy Cleaning Services!
Gayle4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
They did a nice job! Aggie is an awesome person to know and have as the head of your team of your homes cleaners. She will make sure everything is running smoothly and up to par. It’s worth trying
“Happy Cleaning Services” to see for yourself and decide. 😊
Paid $500+Not sureGeneral housekeepingDeep clean
Misty2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
The deep cleaning was amazing, getting rid of all sorts of hidden dirt and grime along with the general accumulation of dust, grease, and cobwebs. My teenage daughters were so excited that they even cleaned the lash glue and various other cosmetics products from their vanities. We are very happy!
Happy Cleaning Service did an amazing job! They were incredibly quick to come out and provide an estimate, and they were able to schedule our deep clean just three days later.
We’re currently moving into our first home, and we hired Happy Cleaning to do a deep clean before we moved in. I am beyond impressed with the results! They cleaned every surface and left our entire home feeling fresh, spotless, and completely move-in ready.
Thank you so much for all your hard work! We’ll definitely be continuing with their services for a monthly cleaning. Highly recommend Happy Cleaning Service! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Price: $500+
Response from the owner · a month ago
Hi Marissa, thank you so much for your lovely review! It really helps small businesses like ours. Where here whenever you're ready!
Christopher PerriLocal Guide · 24 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Aggie and her team did a great job! They did a whole house clean from top to bottom. Their attention to detail is excellent - cleaning every inch of the house (light fixtures, inside drawers, selves, and even the garage)! Thanks for your service!
Response from the owner · 8 years ago
Thank you Christopher, Happy cleaning services works hard to meet our customer needs. And we are glad you and you family are happy!
Rachel Stonecipher2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Faz serviço com excelência, pontualidade e com equipe super atenciosa às necessidades da casa.
Tenho contrato mensal e já estou pensando em quinzenal pela qualidade e a comodidade de chegar em casa e encontrar uma limpeza e organização impecável
Response from the owner · 3 months ago
Thank you for this awesome review. It was our pleasure!
Les C4 reviewsiTotal number of Google reviews Les has written across all businesses on Google Maps, not just this one.
Susanna and Adrianna are wonderful. Nice and hard working. House looks great after the deep cleaning and planning to have them clean regularly now to keep it up. Great job!
Response from the owner · 3 months ago
Hi Leslie, were so glad you were amazed with our service. Can't wait to keep servicing your home.
Nancy Blackwell2 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I looked around for a reputable home cleaning service and found Happy Cleaning Service. After thier first visit I was amazed at the attention to details.
I was not disappointed. They have very kind and friendly technicians and the quality of cleaning was incredible.
I would Highly recommend thier service. A+
Response from the owner · 3 months ago
Hi Robert, thank you for this awesome recommendation! Truly helps small businesses like ours.
daniel fabris9 reviewsiTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
We were so pleased with the level of service we received from Happy Cleaning Service. We had a townhouse that was filthy from some very neglectful renters and Happy Cleaning made the place look shiny and clean again. I thought we were going to have to scrap most of the appliances but they came out clean as new. So happy with their attention to detail!!
Response from the owner · 3 months ago
Hi Daniel, don't hesitate to reach out again. Its our pleasure to be able to provide excellent service. Thank you for this amazing review!
Kirsty Montgomery2 reviewsiTotal number of Google reviews Kirsty has written across all businesses on Google Maps, not just this one.
I would highly recommend Happy Cleaning. They recently did a deep clean on my home and wow! Amazing job, not a speck of dust anywhere to be found. Scheduling an initial walk through of our home with Aggie and Susana was easy. They respond almost immediately to messages.
They are very accommodating and flexible with scheduling as well. They will be cleaning my home on a regular basis moving forward, but I think the deep clean is important to do before regular cleanings as it gives them a fresh slate.
Response from the owner · 3 months ago
Hi Jennifer, this review is amazing! It truly is our pleasure and honored to be trusted with your home.
