Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts
Google reviewers rate Happy Nails & Wax 4.8 out of 5 based on 338 reviews, frequently praising the staff for friendliness, punctuality, and detailed nail work including acrylics, gel, and pedicures. However, low-star feedback highlights issues with appointment adherence, where some customers waited significantly longer than scheduled or were seen after walk-ins. Additional criticisms mention inconsistent application quality, such as chipping polish or improper pedicure execution, alongside complaints about communication barriers and hygiene concerns.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
338 Google reviews we collected
Phrases our text analysis found in 243 written reviews
What customers reported paying
Middle half of what 168 customers paid ($50–$96) · gold mark = category median.
How often each topic comes up in the written reviews
We read 243 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rose does an amazing job❤️They are very friendly and a nice atmosphere ❤️She took her time and does a awesome job!”
“Horrible service.”
“Great place and very clean unlike other place cough cough Jackson nails but everyone was nice they offer drinks like water sodas Henry did amazing !”
“So, when i came in to get it fixed he couldn't match my nail color and was rude about it.”
“10 out of 10 would definitely recommend anyone go there to get their nails services performed.”
“Getting Home And Realizing The Hot Mess On My Feet, Never Again !”
“When I got there, I was quickly and pleasantly greeted and asked what I needed.”
“So fast, reasonable prices and everyone is so kind, friendly and helpful!”
“The only place I trust to do my nails!”
“) how thick they were and he explained to her again what to do.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Happy Nails & Wax Jackson for 8 kinds of job. Pick one to see what they paid and said.
I always get very detailed nails anytime I get them done. To say I’m happy with how my nails came out would be an understatement. My nail tech today was absolutely amazing with the attention to designs on my nails ! I was very indecisive with what I wanted my new set to look like and came with old acrylic nails .…
I got a pedicure and an eyebrow wax. Hannah was amazing! She went above and beyond to make sure everything was perfect!! I’ll definitely be back to see her!
Rose does an amazing job❤️They are very friendly and a nice atmosphere ❤️She took her time and does a awesome job! Thanks so much! See you next month❣️Rose is always my go to for my nails🫶
I REALLY like this salon. I moved to Jackson from NJ in July and I’ve been searching for a salon similar to the one I’ve been going to and this is the closest. This is my second time going today and had the pleasure of Alex doing my nails and he did a fantastic job. I appreciate that they even provided me with a…
I love Happy Nails on Vann Drive! They have an amazing team and the best color selection in Jackson!
Had a great experience! Luna is so sweet and did an excellent job. I will definitely be back!
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 95 | $43–$66 |
| Manicure | 85 | $43–$71 |
| Nail art | 54 | $45–$76 |
| Acrylic nails | 42 | $48–$83 |
| Foot massages | 42 | $45–$76 |
| Nail painting | 35 | — |
| Polish removal | 31 | — |
| Sculpted nails | 30 | — |
4.8 ★★★★★ 338 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always does a fantastic job!
Hi Shannon James, Thank you for bringing such warmth to our salon. Your glowing review has brightened our day! We eagerly await your next visit!
They did a good job on my nail's but they need to clean up the shop.
I always get very detailed nails anytime I get them done. To say I’m happy with how my nails came out would be an understatement. My nail tech today was absolutely amazing with the attention to designs on my nails ! I was very indecisive with what I wanted my new set to look like and came with old acrylic nails . She worked fast and took her time all at once. I got a new full acrylic set with designs in less than three hours ! Will definitely be coming back!
I got a pedicure and an eyebrow wax. Hannah was amazing! She went above and beyond to make sure everything was perfect!! I’ll definitely be back to see her!
Rose does an amazing job❤️They are very friendly and a nice atmosphere ❤️She took her time and does a awesome job! Thanks so much! See you next month❣️Rose is always my go to for my nails🫶
Hi Christy Hensley, Thanks for your feedback! We are so happy you enjoyed our services. We hope to see you again soon.
Very friendly and helpful
I REALLY like this salon. I moved to Jackson from NJ in July and I’ve been searching for a salon similar to the one I’ve been going to and this is the closest. This is my second time going today and had the pleasure of Alex doing my nails and he did a fantastic job. I appreciate that they even provided me with a mask when I asked for one because I am pregnant. Another salon I went straight up said no smh so thank you Happy Nails. I am a happy customer.
I love this salon… Mike is amazing!!!! I will never go anywhere else.
I love Happy Nails on Vann Drive! They have an amazing team and the best color selection in Jackson!
Rose is absolutely amazing and super sweet. I highly recommend her.
Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts
