iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%88+23Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★123 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Happy Pets Spa 4.9 out of 5 stars based on 123 reviews, highlighting affordable pricing, punctual same-day appointments, and gentle grooming for dogs and cats. Customers frequently mention receiving complimentary photos or small gifts and praise the friendly, professional staff who communicate in both English and Spanish. However, some low-star reviews cite repeated unexplained cancellations and a lack of English-speaking availability as significant service issues.
Google rating: 4.9 out of 5 from 123 reviews (98% five-star).
Reviews on this page: 123 Google reviews (121 with written comments, 59 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: October 24, 2026.
Service: Mobile Dog Groomer serving Kissimmee, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Happy Pets SpaMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Happy Pets Spa: 93/100 on this factor. Category median: 85.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Happy Pets Spa: 88/100 on this factor. Category median: 84.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Happy Pets Spa: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Happy Pets Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
4.9of 5
5 stars12198%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
99%praise
Praise20299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5575%
Reasonable1825%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6029%
Would recommend5828%
Quality & results5326%
Price & value189%
Speed & response115%
Honesty & trust42%
Communication10%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is extremely friendly, patient, professional, and knowledgeable.”
“…puppy there prices are great if you need a spa come here i give it a 10/10 they also gave me a free picture of my baby ❤️…”
“I cannot recommend Happy Pets Spa enough!”
“This spa was so nice and did a great job at my new puppy there prices are great if you need a spa come here i give it a 10/10 they also gave me a free…”
“One the best service my dogs ever have incredible gentle with my dogs and good price”
“Very satisfied with the grooming service and loved that I was able to get a same day appointment!”
“You can truly tell they love what they do and genuinely care about every pet.”
“The customer service is outstanding; they are kind, attentive, and very easy to work with, especially with our pets.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Happy Pets Spa for 8 kinds of job. Pick one to see what they paid and said.
⭐⭐⭐⭐⭐
Amazing experience at Happy Pets! The customer service is outstanding, and Gabriel is simply the best! He is extremely friendly, patient, professional, and knowledgeable. My dog can be quite difficult to handle, but Gabriel and the entire team make everything look so easy! They are incredibly patient, gentle,…
Great priceDog grooming
Carlos3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
One the best service my dogs ever have incredible gentle with my dogs and good price
Great priceDog grooming
kassandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This spa was so nice and did a great job at my new puppy there prices are great if you need a spa come here i give it a 10/10 they also gave me a free picture of my baby ❤️
Dog ear cleaningCat grooming and stylingDog grooming
JuniorLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excelente servicio! Los trabajadores son muy amigables y muy profesionales. Mi Husky es horrible de inquieto para cortarle las uñas. Y con ellos fue totalmente diferente! Agradecido por sus servicio!
Great priceDog nail trimming
Gloria3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I recommend! Very satisfied with the grooming service and loved that I was able to get a same day appointment! Staff very nice and welcoming as well! Will be coming back
Great priceDog full service grooming
TLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
BEST EXPERIENCE EVER! they treated my Iggy like a Queen for her birthday 🎂 We definitely recommend 👌🏾😌
⭐⭐⭐⭐⭐
Amazing experience at Happy Pets! The customer service is outstanding, and Gabriel is simply the best! He is extremely friendly, patient, professional, and knowledgeable. My dog can be quite difficult to handle, but Gabriel and the entire team make everything look so easy! They are incredibly patient, gentle, and caring, which gives me so much peace of mind knowing my fur baby is in great hands. You can truly tell they love what they do and genuinely care about every pet. I couldn’t be happier with their service! Highly recommend Happy Pets, especially Gabriel! Thank you for always going above and beyond! 🐾❤️
Price assessment: Great price
Services: Dog grooming
Carlos Sanchez3 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
This spa was so nice and did a great job at my new puppy there prices are great if you need a spa come here i give it a 10/10 they also gave me a free picture of my baby ❤️
Services: Dog ear cleaning, Cat grooming and styling, Dog grooming, Dog bathing and blow dry, Cat ear cleaning
Junior TeranLocal Guide · 14 reviewsiTotal number of Google reviews Junior has written across all businesses on Google Maps, not just this one.
Excelente servicio! Los trabajadores son muy amigables y muy profesionales. Mi Husky es horrible de inquieto para cortarle las uñas. Y con ellos fue totalmente diferente! Agradecido por sus servicio!
Price assessment: Great price
Services: Dog nail trimming
Gloria Torres3 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
I recommend! Very satisfied with the grooming service and loved that I was able to get a same day appointment! Staff very nice and welcoming as well! Will be coming back
Price assessment: Great price
Services: Dog full service grooming
T HLocal Guide · 13 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
My girlfriend and I have a standard 10 month old poodle, and while finding a decent groomer period is a challenge for any dog owner, it’s twice as hard if you have a poodle. Many places even charge a premium for poodles specifically, and their results often don’t justify the cost.
The opposite can be said about Happy Pet Spa. After today, they have gained our love, support, and loyalty for many years to come.
Gabriel’s attention to detail comes from his love for these animals, and the results are incredible.
Needless to say, we’re very happy with the entire experience.
So if you’re looking for AKC standard grooming without breaking the bank, I HIGHLY recommend you take your fur baby(s) here.
Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Karen Quezada7 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Excellent service. Got an appointment fast, groomers were super nice and I loved the haircut. Prices are also very reasonable. 10/10 can’t recommend them more!
Price assessment: Great price
Services: Dog grooming
Ver Sace6 reviewsiTotal number of Google reviews Ver has written across all businesses on Google Maps, not just this one.
I am so glad the place I usually go to was closed. Came back to this spot not knowing how it was going to be and they exceeded my expectations. The care and love they have for Dogs is evident and they are artists! Will be a client for life. They even gave me pictures in a frame! Thank you guys… see yall soon
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
