Carpet cleaning service · Austin, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★485 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
56%reviews answered by the owner
$274typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise Hart's Steam Cleaning for punctual arrivals, professional conduct, and effective results on carpets, upholstery, and hard floors. The business offers transparent pricing and proactive communication, including pre-appointment reminders and real-time updates. While most reviews highlight thorough cleaning and friendly service, a few low-star ratings criticize specific instances of late arrivals, minor surface damage, and ineffective stain removal that did not justify the cost.
Google rating: 5.0 out of 5 from 485 reviews (98% five-star).
Reviews on this page: 485 Google reviews (423 with written comments, 16 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: September 10, 2026.
Service: Steam Cleaning Service serving Austin, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Hart's Steam CleaningSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hart's Steam Cleaning: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hart's Steam Cleaning: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hart's Steam Cleaning: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hart's Steam Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hart's Steam Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hart's Steam Cleaning: 78/100 on this factor. Category median: 86.B
78
Bar = this company · dark tick = category median.
Star ratings
485 Google reviews we collected
5.0of 5
5 stars47798%
4 stars51%
3 stars10%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 423 written reviews
99%praise
Praise96199%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price960%
Reasonable640%
Overpriced00%
Not sure00%
$274-8% vs typical steam cleaning services
Middle half of what 3 customers paid ($137–$410) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24826%
Staff & attitude22824%
Speed & response18019%
Would recommend13814%
Price & value10110%
Communication505%
Honesty & trust242%
What customers talk about
We read 423 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jerry did a great job cleaning my grout and tile floor.”
“We had horrible stains on a white chair, and he worked for about 1.”
“Jerry arrived right on time and was incredibly polite and professional.”
“They were prompt extremely professional, and so very very nice!”
“I’d definitely use Hart’s again and would recommend them.”
“I can't recommend them enough!”
“Pricing felt very reasonable compared to several other companies I had looked at, and everything looks great so far.”
“Given the outcome, I found the service to be poor value for the cost.”
“Overall, easy booking, great communication, fair pricing, and professional service.”
“They were prompt, reliable, and thorough in their work, and delivered excellent results.”
People customers mention
Rudy25 reviews
Harts18 reviews
Jerry15 reviews
David15 reviews
Parker14 reviews
Lopez5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hart's Steam Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Laurie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jerry was awesome! We had horrible stains on a white chair, and he worked for about 1.5 hours. The stains are almost invisible which is a surprise given how damaged the chair was. Very reasonable price and friendly, knowledgeable service. We had a remodel recently, and Jerry was by far the most diligent person who worked on the house. Thank you!
Paid $100–150Great price
RobbLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I am very impressed with Harts Steam Cleaning. On time and right price. Jerry did a great job cleaning my grout and tile floor. It looks as good as the day it was installed twenty years ago!
We booked online after emailing back and forth and the whole process was super easy from start to finish. You can get approximate quotes via email or even right on the website, and they send plenty of reminders and updates leading up to the appointment, even a day of notification letting you know your cleaner is on the way.
Jerry arrived right on time and was incredibly polite and professional. He wore booties to protect the carpet and was able to quote me on a king headboard and our dining room chair seats that didn’t really have preset pricing online.
In about 2 or so hours he cleaned 2 large rugs, a large sectional, dining room chair seats, and a king headboard. Pricing felt very reasonable compared to several other companies I had looked at, and everything looks great so far. The sectional especially looked brighter and the cushions felt more fluffed up afterward. We also had some bubbling in the rugs and the cleaning helped quite a bit with that.
The only odd thing I noticed was a slight oily-type smell during cleaning and when walking into the house after leaving and coming back, but it dissipated and none of the actual furniture smells like that. There really isn’t much of a scent at all. I think I was expecting some kind of fresh fragrance, but this was also our first time having furniture professionally cleaned, so maybe that’s not even a thing. 😂
Overall, easy booking, great communication, fair pricing, and professional service. I’d definitely use Hart’s again and would recommend them.
Price assessment: Great price
Price: $400–450
Laurie Going5 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Jerry was awesome! We had horrible stains on a white chair, and he worked for about 1.5 hours. The stains are almost invisible which is a surprise given how damaged the chair was. Very reasonable price and friendly, knowledgeable service. We had a remodel recently, and Jerry was by far the most diligent person who worked on the house. Thank you!
Price assessment: Great price
Price: $100–150
Pat HandLocal Guide · 46 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Third time using Hart's today and, as usual, it was fantastic! Rudy and the owner David both came out today to clean our carpet, instead of just Rudy, who is great, and it looks brand new! They were prompt extremely professional, and so very very nice! They are super reasonable & very quality oriented. Don't use anyone else!!! Really!! We were In the same business over 20 years so we ought to know.
Response from the owner · a year ago
Thank you for the great feedback! We're thrilled to hear that you're satisfied with Rudy's work and our service. It's always rewarding to know our customers appreciate our professional team and prompt service. We look forward to serving you again in the future!
Robb McKenzieLocal Guide · 19 reviewsiTotal number of Google reviews Robb has written across all businesses on Google Maps, not just this one.
I am very impressed with Harts Steam Cleaning. On time and right price. Jerry did a great job cleaning my grout and tile floor. It looks as good as the day it was installed twenty years ago!
Price assessment: Great price
Price: $250–300
EllenLocal Guide · 69 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
David came and cleaned the carpets in March and he did a fabulous job! The previous owner had several cats and the carpets look and smell so clean afterwards. They still look good! I highly recommend them.
JKL WLocal Guide · 13 reviewsiTotal number of Google reviews JKL has written across all businesses on Google Maps, not just this one.
Hart’s are true professionals who did a great job cleaning my carpets. They were prompt, reliable, and thorough in their work, and delivered excellent results. My carpets came out super clean and fluffy. I would definitely recommend them and hire them again. They also offered the best pricing.
Itala S8 reviewsiTotal number of Google reviews Itala has written across all businesses on Google Maps, not just this one.
Punctual, friendly and professional. Did a great job on my sofa ,love seat and carpet. Have hired them before and will continue to do so!
Response from the owner · 11 months ago
Thank you for your wonderful feedback, Itala! We're thrilled to hear that you're happy with our service and that you've chosen to work with us multiple times. Looking forward to your next visit!
nathan browder8 reviewsiTotal number of Google reviews nathan has written across all businesses on Google Maps, not just this one.
Rudy was great! Arrived on time. Very polite and professional. He took great care protecting my hard wood floors and corners. Very reasonable price. Carpets look new again and the smell is very pleasant. Highly recommend Harts Steam Cleaning.
Response from the owner · 11 months ago
Thank you, Nathan, for your kind words! We're thrilled to hear that Rudy provided excellent service and took great care with your home. It's wonderful that your carpets look and smell great again. We appreciate your recommendation and look forward to serving you again in the future!
Elaina Dillon5 reviewsiTotal number of Google reviews Elaina has written across all businesses on Google Maps, not just this one.
Hart's Steam Cleaning did a wonderful job cleaning and sanitizing our carpets! They were very receptive to an initial rescheduling, and arrived promptly at the appointment date and time. Jerry was very thorough in the cleaning process and careful around and under the furniture. I would definitely use Hart's Steam Cleaning services again and I highly recommend them above all other competitors.
Response from the owner · a year ago
Thank you for your positive feedback, Curtis! We're thrilled to hear that you were satisfied with our carpet cleaning and sanitizing services. It's great to know that Jerry provided thorough and careful service. We appreciate your recommendation and look forward to serving you again in the future!
