iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%83+5.9Momentum penalty87−1.3Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 28%
4.9★★★★★1,379 Google reviews · 23 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers highlight professional auto body repairs, competitive pricing, and proactive communication as primary strengths. Customers frequently note that staff keep them informed throughout the process and deliver vehicles on time with high-quality results. However, low-star reviews cite recurring issues with missed completion dates, poor communication regarding delays, and unsatisfactory repair quality that required multiple returns.
Google rating: 4.9 out of 5 from 1,379 reviews (95% five-star).
Reviews on this page: 1,378 Google reviews (1,054 with written comments, 38 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 22, 2026.
Service: Auto Body Shop serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Harvey's Collision CentersAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Harvey's Collision Centers: 82/100 on this factor. Category median: 89.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Harvey's Collision Centers: 71/100 on this factor. Category median: 86.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Harvey's Collision Centers: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Harvey's Collision Centers: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Harvey's Collision Centers: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Harvey's Collision Centers: 83/100 on this factor. Category median: 65.A
83
Bar = this company · dark tick = category median.
Star ratings
1,378 Google reviews we collected
4.9of 5
5 stars1,30395%
4 stars292%
3 stars30%
2 stars111%
1 star322%
Praise vs complaints
Phrases our text analysis found in 1,054 written reviews
96%praise
Praise1,94096%
Complaints774%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3636%
Reasonable5454%
Overpriced22%
Not sure88%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results44522%
Staff & attitude42221%
Would recommend30815%
Speed & response26513%
Communication25813%
Price & value22711%
Honesty & trust925%
What customers talk about
We read 1,054 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was understanding communicated thoroughly about the integrity of the company.”
“The final solution offered did not resolve the issue, and I was told to pick up the vehicle.”
“Tony was very helpful and got my car back to me after 1 week.”
“Greeting for customers when they walk in because mine was rude and additionally remind customers when their car is ready not to forget about the metho…”
“I would definitely recommend Harvey’s to anyone needing car repairs, it was overall a smooth and easy process!”
“I dont recommend this place for anyone to get anything done i wanted my lights done here and they had my car there for two week and they couldn't get…”
“Harvey’s were friendly and fairly quick in getting it all done, and the result is beautiful.”
“Delays can happen with vehicle repairs, but customers deserve honest communication, accurate information, and reasonable updates.”
“Kept me updated on all the things as we went through.”
“And the reason why they didn’t have an insurance check is because they kept not communicating with the insurance company as they found new problems.”
“Harvey’s was very accommodating and affordable compared to other quotes I got in the area.”
“Over priced and longer then usual service time”
“Tony and Melvin were incredibly helpful throughout the process, and I’m genuinely so thankful for their help.”
“When I picked my car up again more unwarranted feedback telling me that there were a lot of notes on my account that said “fraud”.”
People customers mention
Paint41 reviews
Julie23 reviews
Body20 reviews
Adolfo19 reviews
Jordan16 reviews
Tim16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Harvey's Collision Centers for 8 kinds of job. Pick one to see what they paid and said.
LarryLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Professional estimator made the job simple. Clean office and shop. Very competitive pricing. Repairs delivered on time with great results.
Reasonable priceBody & Trim
Joe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tony was amazing to speak to. He seen I had a dent in my car and represented Harvey's very well. He was understanding communicated thoroughly about the integrity of the company. Whenever I get my bumper fixed I am highly leaning towards going to Harvey's
Dan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kept me updated on all the things as we went through. Very proactive, helpful and friendly.
Steering & suspension repair
Brandon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I could not be happier with the repair on my truck. I was rear-ended causing quite a bit of damage. Tony Carrabba at the Maple location made sure everything was repaired correctly the first time.
Great priceExhaustPaintingBody & Trim
Charmaine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jordan , you took good care of me from beginning to end. Kudos to you and your staff, my vehicle looks great, like it never happened.
Charmaine
Great priceExhaustPaintingBody & Trim
Arden3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Took my car in for some damage as pictured. Tony was very helpful and got my car back to me after 1 week. Harvey’s was very accommodating and affordable compared to other quotes I got in the area. The woman at the front desk was also very nice and helpful with answering my questions. I would definitely recommend…
Professional estimator made the job simple. Clean office and shop. Very competitive pricing. Repairs delivered on time with great results.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 21 hours ago
Thank you, Larry! We're glad to hear that our estimator made the process easy for you and that you were satisfied with the clean environment and competitive pricing. Your feedback on timely repairs and great results is greatly appreciated!
Francis hubach5 reviewsiTotal number of Google reviews Francis has written across all businesses on Google Maps, not just this one.
Tony was amazing to speak to. He seen I had a dent in my car and represented Harvey's very well. He was understanding communicated thoroughly about the integrity of the company. Whenever I get my bumper fixed I am highly leaning towards going to Harvey's
Response from the owner · a week ago
Thank you, Joe! We're glad to hear you had a great experience with Tony and that he represented us well. We appreciate your support and look forward to helping you with your bumper repair at Harvey's!
Dan Shupp4 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Kept me updated on all the things as we went through. Very proactive, helpful and friendly.
Services: Steering & suspension repair
Response from the owner · a week ago
Thank you, Dan! We appreciate your kind words and are glad to hear that you found our team proactive, helpful, and friendly. Your feedback means a lot to us!
Brandon Schwarzentraub2 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
I could not be happier with the repair on my truck. I was rear-ended causing quite a bit of damage. Tony Carrabba at the Maple location made sure everything was repaired correctly the first time.
Price assessment: Great price
Services: Exhaust, Painting, Body & Trim, Welding
Response from the owner · a week ago
Thank you, Brandon! We're so glad to hear that Tony made sure your truck was repaired correctly. Your satisfaction means a lot to us!
Charmaine McGinnis2 reviewsiTotal number of Google reviews Charmaine has written across all businesses on Google Maps, not just this one.
Jordan , you took good care of me from beginning to end. Kudos to you and your staff, my vehicle looks great, like it never happened.
Charmaine
Price assessment: Great price
Services: Exhaust, Painting, Body & Trim
Response from the owner · a week ago
Thank you, Charmaine! We're so glad to hear that Jordan and the team provided excellent care and that your vehicle looks fantastic. We appreciate your kind words!
Blade Estr3 reviewsiTotal number of Google reviews Blade has written across all businesses on Google Maps, not just this one.
Took my car in for some damage as pictured. Tony was very helpful and got my car back to me after 1 week. Harvey’s was very accommodating and affordable compared to other quotes I got in the area. The woman at the front desk was also very nice and helpful with answering my questions. I would definitely recommend Harvey’s to anyone needing car repairs, it was overall a smooth and easy process!
Price assessment: Great price
Services: Body & Trim
Response from the owner · a week ago
Thank you, Arden! We're glad to hear that Tony and our front desk staff were able to assist you and that you found our service accommodating and affordable. Your recommendation means a lot to us, and we're happy to know your experience was smooth and easy.
Will Handy9 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
I got sideswiped - nasty scratches and dents from the bumper to the passenger door of my 2025 Prius. Harvey’s were friendly and fairly quick in getting it all done, and the result is beautiful. I couldn’t ask for better.
Price assessment: Not sure
Services: Painting, Body & Trim
Response from the owner · a week ago
Thank you, Will! We're glad to hear that Harvey and the team were able to help you with your Prius and that you're happy with the results. Your satisfaction means a lot to us!
Steve Levy8 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Harvey’s Body Shop does high quality work every time I get bumps and scrapes on one of my cars. They do the best job at reasonable prices.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · 5 years ago
Steve, thank you for your business and trusting Harvey's with your vehicle again! Your recommendation means a lot to our business and we appreciate your confidence! Thanks
