Massage therapist · Rocky River, OH · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%11+0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★552 Google reviews · 23 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the Rocky River spa 4.9 out of 5 based on 552 reviews, highlighting consistent praise for professional staff, quiet environments, and effective deep tissue or reflexology services. Customers frequently note flexible scheduling and fair pricing for 30 to 90 minute sessions. However, lower-rated visits cite recurring issues with the facility's poor maintenance, including mold and smoke odors, alongside complaints about inexperienced therapists and aggressive tipping demands during checkout.
Google rating: 4.9 out of 5 from 552 reviews (97% five-star).
Reviews on this page: 552 Google reviews (315 with written comments, 8 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 12, 2026.
Service: Massage Therapist serving Rocky River, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
HAWAIIAN FOOT SPAMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HAWAIIAN FOOT SPA: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HAWAIIAN FOOT SPA: 93/100 on this factor. Category median: 94.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.HAWAIIAN FOOT SPA: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HAWAIIAN FOOT SPA: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HAWAIIAN FOOT SPA: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.HAWAIIAN FOOT SPA: 11/100 on this factor. Category median: 73.F
11
Bar = this company · dark tick = category median.
Star ratings
552 Google reviews we collected
4.9of 5
5 stars53597%
4 stars92%
3 stars10%
2 stars31%
1 star41%
Praise vs complaints
Phrases our text analysis found in 315 written reviews
98%praise
Praise25898%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2273%
Reasonable723%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude7729%
Would recommend6424%
Quality & results5822%
Price & value4718%
Speed & response83%
Honesty & trust83%
What customers talk about
We read 315 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone is so kind and it’s a quiet, relaxing environment to get a massage.”
“Been here multiple times never had any issues highly recommend!”
“Each session is delivered with a high level of skill and attention to detail in a calm, comfortable environment.”
“It's not fancy, but it is clean, good value for the price, and a convenient location.”
“They squeezed me in for a quick 30 min back massage and it was AMAZING.”
“The staff remain welcoming and highly professional, creating an experience that is relaxing, reliable, and genuinely restorative.”
People customers mention
Leslie12 reviews
Duke6 reviews
Cleveland6 reviews
Jason5 reviews
Tom4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TK10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My favorite self-care is coming to Royal Hawaiian Foot Spa for massages. Everyone is so kind and it’s a quiet, relaxing environment to get a massage. Duke is the best. He is such a hard worker and is always busy - you can tell everyone is so pleased with his work and comes back to him time and time again. Do…
Great price
StephenLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I just left my 90 minute massage with Duke, it was amazing relaxing. Vibe of the spot is quiet and peaceful with good music for relaxation. Duke is professional friendly. Once I was in the room, took off my shoes and socks down to my underwear and a T-shirt set on the table with a towel over me with my feet in a…
Michelle11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
This is one of the best massages my mom and I have ever gotten. I feel so much lighter now and relaxed. And they are super friendly. We will definitely be back!
+ Quality+ Professionalism
Tatiana3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★
I have conflicting thoughts about my visit. The location is a dump and the owner or the landlord needs to make a lot of repairs. I didn't want that to color my view of the actual massage, so I kept an open mind. My massage was kinda incredible. I had knots to be worked out and the lady focused on my issues. She…
Great price
AlishaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I’m never in this area but drove by and was curious about this place. When I saw that it had good reviews I swung in. They squeezed me in for a quick 30 min back massage and it was AMAZING. My therapist was Duke. The experience was so relaxing. Perfect and just what I needed.
Reasonable price
PackyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Fabulous foot massage... it included a scalp and neck massage along with the shoulders and arms. The 45 minutes put me in Lala land...I think I fell asleep. It was excellent.
My favorite self-care is coming to Royal Hawaiian Foot Spa for massages. Everyone is so kind and it’s a quiet, relaxing environment to get a massage. Duke is the best. He is such a hard worker and is always busy - you can tell everyone is so pleased with his work and comes back to him time and time again. Do yourself a favor and get the 90 minute combo. Going every 4-6 weeks, Duke has worked most of my shoulder and neck knots out that I’ve had for over 10 years. I am currently 6 months pregnant and just got the reflexology prenatal massage, which eased my swelling, aches and discomfort associated with late second trimester pregnancy. Thank you all so much for your hard work!
Price assessment: Great price
StephenLocal Guide · 17 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
I just left my 90 minute massage with Duke, it was amazing relaxing. Vibe of the spot is quiet and peaceful with good music for relaxation. Duke is professional friendly. Once I was in the room, took off my shoes and socks down to my underwear and a T-shirt set on the table with a towel over me with my feet in a bucket of warm water. I then was tilted back laying on my back as the massage started out with my feet and for 90 minutes was truly spectacular. I’ve been here several times and every time I come I remember why I love Hawaiian Foot Spa so much. Thank you so much Duke! I would refer Duke to anybody looking for a relaxing, hot stone full body massage. Cleansing my body of toxins. It was 100% worth the money.
Duke gives an amazing massage full body massage with hot stones and hot towels . This is much better value and you will be truly happy with his massage.
Claudia6 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
This is one of the best massages my mom and I have ever gotten. I feel so much lighter now and relaxed. And they are super friendly. We will definitely be back!
Positive: Quality, Professionalism
Tatiana Smialek3 reviewsiTotal number of Google reviews Tatiana has written across all businesses on Google Maps, not just this one.
I have conflicting thoughts about my visit. The location is a dump and the owner or the landlord needs to make a lot of repairs. I didn't want that to color my view of the actual massage, so I kept an open mind. My massage was kinda incredible. I had knots to be worked out and the lady focused on my issues. She really put effort into it. It was really firm deep tissue massage and I enjoyed it.
Price assessment: Great price
Alisha SlomersLocal Guide · 14 reviewsiTotal number of Google reviews Alisha has written across all businesses on Google Maps, not just this one.
I’m never in this area but drove by and was curious about this place. When I saw that it had good reviews I swung in. They squeezed me in for a quick 30 min back massage and it was AMAZING. My therapist was Duke. The experience was so relaxing. Perfect and just what I needed.
Price assessment: Reasonable price
Jennifer Lee4 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
