Swimming pool contractor · Germantown, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty0−10Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Customers frequently praise Hawaiian Pools and Landscape for competitive pricing, punctual construction schedules, and responsive communication during new pool builds and renovations. Recurring positive themes include thorough leak diagnosis, consistent long-term maintenance services, and professional cleanup after project completion. However, several low-star reviews highlight significant delays in project timelines, poor workmanship on concrete and liners, and a lack of responsiveness to phone calls or appointment confirmations for service repairs.
Google rating: 4.6 out of 5 from 112 reviews (88% five-star).
Reviews on this page: 112 Google reviews (99 with written comments, 32 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 21, 2026.
Service: Swimming Pool serving Germantown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other swimming pool installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Hawaiian Pools and LandscapeSwimming Pool Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawaiian Pools and Landscape: 71/100 on this factor. Category median: 79.B
71
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawaiian Pools and Landscape: 67/100 on this factor. Category median: 72.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawaiian Pools and Landscape: 0/100 on this factor. Category median: 78.F
0
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawaiian Pools and Landscape: 100/100 on this factor. Category median: 89.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawaiian Pools and Landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawaiian Pools and Landscape: 41/100 on this factor. Category median: 48.C
41
Bar = this company · dark tick = category median.
Star ratings
112 Google reviews we collected
4.6of 5
5 stars9988%
4 stars11%
3 stars22%
2 stars00%
1 star109%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
90%praise
Praise19190%
Complaints2110%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1158%
Reasonable842%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4622%
Would recommend4220%
Quality & results4019%
Speed & response3617%
Communication2612%
Price & value126%
Honesty & trust105%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, knowledgeable, and thorough, and they took the time to make sure they had identified the real problem before completing each repair.”
“Their communication is 10/10 and quite possibly the most effective group we’ve seen.”
“They came highly recommended from my awesome builder Magnolia Homes.”
“Jason and his team did a great job building our pool.”
“This is the worst company to deal with when it comes to your pool!”
“They not only had extremely competitive prices, they installed this pool so fast people thought we were joking when we said we were swimming in only 2 weeks!”
“They’re slow and unresponsive and don’t fully deliver.”
“Jason listened to what we wanted and gave us that and more!”
“We endured the same problems as another reviewer: they frequently ignored our phone calls and texts while they had disappeared for weeks at a time wit…”
“Competitive pricing, a patient and helpful design team, and a build crew that took genuine pride in their work — correcting small issues on their own…”
“They gave us $3,000 credit on our final bill for that deficiency, but it cost us about 3 times that much to fix it.”
“…icing, a patient and helpful design team, and a build crew that took genuine pride in their work — correcting small issues on their own before I ever…”
People customers mention
Kent14 reviews
Jason12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hawaiian Pools and Landscape for 8 kinds of job. Pick one to see what they paid and said.
Amy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had a great experience with Hawaiian Pools! Tracking down a pool leak can be frustrating, but they did an excellent job diagnosing issues in both our spa and our return systems and getting them repaired correctly, even though it took multiple visits. They were professional, knowledgeable, and thorough, and they…
General repairs & maintenance
Britt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jason and his team did a great job building our pool. We sit in front of our waterfall every morning and afternoon. The waterfall is the best. The pool was built to our exact specifications. Great price.
Great priceInground pool installation
cliff10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Hawaiian pool company built our pool 21 years ago and have maintained it since it was finished. They have provided excellent weekly service taking care of cleaning and maintaining chemical balance. Each year in the fall they close the pool and in the spring the same group opens the pool. This has been done for 21…
Reasonable priceGeneral constructionInground pool installationCleaning
ransom4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My biggest fear for putting in a pool was all of the problems that may occur.
Hawaiian Pools handled every detail with out any issues!!
No problems.
The entire staff were pleasant and polite
Answered all questions easily.
The pool is beautiful 🤩
Thank You
Jennifer8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a great experience with Hawaiian Pools. The timeline was spot on. The crews were right on schedule and lined up perfectly so there was very little downtime between work being done. Kent & Jason are great to work with. The backyard was cleaned up nicely when everything was done. And the ladies in the office are wonderful too!
Reasonable priceInground pool installation
Killer13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I cannot recommend Hawaiian pools enough. They not only had extremely competitive prices, they installed this pool so fast people thought we were joking when we said we were swimming in only 2 weeks! We got more than 5 other quotes and Hawaiian did everything in house. Excavation, install, plumbing, electrical, concrete, fencing.
Great priceInground pool installationRemodelingSwimming pool light repair
We had a great experience with Hawaiian Pools! Tracking down a pool leak can be frustrating, but they did an excellent job diagnosing issues in both our spa and our return systems and getting them repaired correctly, even though it took multiple visits. They were professional, knowledgeable, and thorough, and they took the time to make sure they had identified the real problem before completing each repair. Our pool and spa are back to working as they should. Great experience from start to finish!
Services: General repairs & maintenance
Response from the owner · 3 days ago
Mrs. Clunan, thank you so much for taking the time to share your experience with us! We know how frustrating pool leaks can be, and we truly appreciate your patience and understanding as our team worked through the process of identifying and repairing the issues. Our goal is always to get to the root of the problem and make sure the job is done right. We’re so glad to hear your pool and spa are back up and running as they should be! Thank you for trusting Hawaiian Pools and Landscape with your repairs.
Britt1 reviewiTotal number of Google reviews Britt has written across all businesses on Google Maps, not just this one.
Jason and his team did a great job building our pool. We sit in front of our waterfall every morning and afternoon. The waterfall is the best. The pool was built to our exact specifications. Great price.
Price assessment: Great price
Services: Inground pool installation
Response from the owner · a week ago
Thank you so much for the 5-star review! We’re thrilled to hear that Jason and the team brought your vision to life and that you’re enjoying the waterfall so much. There’s nothing better than knowing your pool has become a favorite place to relax. We truly appreciate you choosing Hawaiian Pools and Landscape!
cliff bumpers10 reviewsiTotal number of Google reviews cliff has written across all businesses on Google Maps, not just this one.
Hawaiian pool company built our pool 21 years ago and have maintained it since it was finished. They have provided excellent weekly service taking care of cleaning and maintaining chemical balance. Each year in the fall they close the pool and in the spring the same group opens the pool. This has been done for 21 straight years without failure and have provided excellent service while maintaining all aspects of our pool. I could not be more pleased with how they have taken care of the pool. Great company with the customer totally at the forefront of their business. Keep up the wonderful work.
Price assessment: Reasonable price
Services: General construction, Inground pool installation, Cleaning, Design, Pump repairs & installation, Swimming pool filter repair, General repairs & maintenance, Swimming pool cover repair, Swimming pool water analysis, Swimming pool light repair, Winterization
Response from the owner · 2 weeks ago
Mr. Bumpers, thank you so much for your continued trust and loyalty over the past 21 years! It truly means the world to us that you have allowed the Hawaiian Pools family to care for your pool for over two decades. We take great pride in providing consistent, dependable service, and we’re so glad our team has continued to meet your expectations year after year. Customers like you are the reason we love what we do! We sincerely appreciate your support and look forward to many more years of keeping your pool in great shape!
ransom edwards4 reviewsiTotal number of Google reviews ransom has written across all businesses on Google Maps, not just this one.
My biggest fear for putting in a pool was all of the problems that may occur.
Hawaiian Pools handled every detail with out any issues!!
No problems.
The entire staff were pleasant and polite
Answered all questions easily.
The pool is beautiful 🤩
Thank You
Response from the owner · a month ago
Mr. Edwards, we’re so happy to hear this! We know building a pool can feel like a big undertaking, so making the process as smooth and stress-free as possible is always our goal. It means so much to hear that our entire team made you feel comfortable, answered your questions, and took care of every detail along the way. We hope you and your family make many wonderful memories enjoying your beautiful new pool! Thank you for trusting Hawaiian Pools with your backyard!
Jennifer Smiley8 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We had a great experience with Hawaiian Pools. The timeline was spot on. The crews were right on schedule and lined up perfectly so there was very little downtime between work being done. Kent & Jason are great to work with. The backyard was cleaned up nicely when everything was done. And the ladies in the office are wonderful too!
Price assessment: Reasonable price
Services: Inground pool installation
Response from the owner · a month ago
We’re so thrilled to hear about your great experience with our team! Keeping everything on schedule and the process moving smoothly is something we work hard to do. Our crews, Kent and Jason, and the ladies in the office work hard to create the best experience for our customers! Thank you for trusting our Hawaiian Pools and Landscape team with your backyard!
Killer Sleeve13 reviewsiTotal number of Google reviews Killer has written across all businesses on Google Maps, not just this one.
I cannot recommend Hawaiian pools enough. They not only had extremely competitive prices, they installed this pool so fast people thought we were joking when we said we were swimming in only 2 weeks! We got more than 5 other quotes and Hawaiian did everything in house. Excavation, install, plumbing, electrical, concrete, fencing.
Price assessment: Great price
Services: Inground pool installation, Remodeling, Swimming pool light repair
Response from the owner · a month ago
We truly appreciate you sharing your experience! It means so much to our team to hear how happy you are with your new pool. We take pride in handling every step of the process and making it as smooth and efficient as possible. Getting your family swimming in just two weeks makes it even better! Thank you for trusting Hawaiian Pools & Landscape to bring your backyard vision to life. We hope you enjoy many years of memories by the pool!
Jean Sauls1 reviewiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Could not have asked for a better experience. Jason listened to what we wanted and gave us that and more! Kent has answered any and all questions (IMMEDIATELY) we had along the way and after the process. If you ever consider getting a pool, Hawaiian pools is the way to go!
Price assessment: Great price
Services: Inground pool installation
Response from the owner · a month ago
Thank you so much, Jean! We’re thrilled to hear you had such a great experience with Hawaiian Pools. Jason and Kent take a lot of pride in making sure our customers get exactly what they envision and have their questions answered throughout the entire process. We truly appreciate your trust in our team and your recommendation. We hope you enjoy your new pool for many years to come!
— The Hawaiian Pools Team
John BillsLocal Guide · 40 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We contracted with Hawaiian Pools to build a new gunite pool in the spring of 2024. It was supposed to be finished by August or September, but it wasn’t actually done until spring of 2025. We now have a beautiful pool. There were two big problems during building, though. The concrete around the pool was not done well and didn’t have the look and feel we were told by Jason we would have. We found someone who would grind the surface to smooth it, and it is good now. They gave us $3,000 credit on our final bill for that deficiency, but it cost us about 3 times that much to fix it. They were also supposed to get an iron fence and 4 gates around our pool. They had two different subs who canceled or failed to show up. It was taking months and no results. Out of exasperation we told them to just credit us the money back, and we hired our own fence company. But by far the biggest problem was the aggravation we had with Jason and Kent while the project dragged on forever. We endured the same problems as another reviewer: they frequently ignored our phone calls and texts while they had disappeared for weeks at a time with no work being done. They’re slow and unresponsive and don’t fully deliver. I cannot recommend them.
Services: General construction, Inground pool installation
Response from the owner · a month ago
Thank you for acknowledging that you ultimately have a beautiful pool. We are proud of the finished product, but we do feel several points in this review need clarification.
We agreed that the concrete finish did not meet expectations and made efforts to address the concern. Kent called multiple times and left messages attempting to meet with you regarding the concrete, but those calls were not returned. Ultimately, the remaining $3,000 balance on the pool contract was forgiven.
Regarding the fence, the original contract included a standard iron fence. After seeing the fence, you requested “puppy pickets” but did not want the standard screw-on style. Our fence contractor then spent considerable time creating multiple custom samples and going back and forth trying to develop an option you would be satisfied with. Eventually, he did not feel he could fabricate something that would meet your expectations. At that point, we mutually agreed that you could hire a fence contractor of your choosing and that portion of our contract would be credited back. And to say we had 2 contractors who didn’t show up is a little unfair. You were well aware of the unfortunate circumstances of our first contractor’s cancer diagnosis.
We certainly acknowledge that this project took longer than anyone wanted, and we understand the frustration that comes with delays. However, we do not believe the statement that we simply “disappeared” or refused to address issues fairly represents the circumstances or the efforts that were made throughout the project.
We also feel the timing of this review is relevant. Despite the experience described here, you continued to call Hawaiian Pools for service after the pool was completed. This one-star review was posted approximately a year and a half later, the same week we were attempting to collect payment for a service call that had remained unpaid for approximately two months despite multiple calls and emails.
We respect every customer’s right to share their experience, including criticism when we fall short. We also believe prospective customers deserve the full context. We stand behind the beautiful pool we built and the efforts we made to resolve the concerns that arose during the project.
Sandra Kelly Design8 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
What can I not say about Hawaiian Pools and Landscape…from the inception of this pool design Kent and his team have been everything you could ask for when making such a huge investment in your home. Kent is extremely approachable and easy going but never lets that get in the way of professionalism. He has also surrounded himself with sub contractors who he can call on for anything and everything the client needs to complete the pool design flawlessly!
We appreciate all he did and continues to do to make our pool design perfect! It’s so rare in life to where people do what they say they are going to do and actually deliver-he does that in spades!
The crew was always on time polite and kept the project site clean and organized.
If you are considering going with Hawaiian Pools run don’t walk!
UPDATE: Now that our pool project is complete, I wanted to come back and share the finished result! We are absolutely thrilled with our pool and so happy we chose Hawaiian Pools to bring this part of our backyard vision to life.
As an interior designer, I had a very specific vision for how I wanted the entire outdoor space to look and feel, and the pool became the beautiful centerpiece that brought it all together.
We couldn’t be happier with the finished result. Still 5 stars from us! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Reasonable price
Services: Inground pool installation
Response from the owner · 7 months ago
Thank you so much for the kind words and for trusting Hawaiian Pools & Landscape with your project. We truly appreciate you recognizing Kent and the team’s commitment to professionalism, communication, and quality. It means a lot to us that you had a great experience from start to finish. I have a feeling “Kelly Blue” will be a popular color going forward! Enjoy your new pool, and thank you again for the recommendation! 🌴🏊♂️
Greg RogersLocal Guide · 32 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I had a pool 20 yrs ago. It was gunite in Collierville. My brother built it. It was nice. I spent my career (45 yrs) in the pool business. I wanted a pool again and looked for an east Memphis home. Found one with a 3 yr old Hawaiian vinyl pool. 12 x 26 with deck jets, gray step and ladder and coping … UV light sanitizer, Jandy VS Flo Pro efficient pump. Love it, wife loves it , grand kids love it … blue mesh safety cover. Light color aggregate deck with well done finish … Hawaiian has been around for many, many years. This pool has a Dolphin Proteus DX3 robotic cleaner which is very impressive. Yet it also has a dedicated line for a Polaris pressure side cleaner. They did a great job on this pool during the COVID era when it was harder to get it done. Glad I found this home and with this well built Hawaiian pool. Well done team Hawaiian! Update. It’s 102* in August and Scottie Scheffler just won the Fed Ex St Jude tournament. My pool water is super clear and 82* thanks to the Raypak 65k btu heat/cool inverter heat pump. Keeps it where the grandkids can use the pool from April to October. And the Pentair Intelliflo3 VS pump is super efficient also. Both items are controlled from the phone app. Deck jets are great also.
