Analyzing 8,150,4798.2M ReviewsFor 23,05223.1K Experts

Experts Reviews · Company report
Hawaiian Pools and Landscape logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty0−10Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Hawaiian Pools and Landscape

Germantown, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.6★ from 112 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawaiian Pools and Landscape is better than 71% of swimming pool installation services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawaiian Pools and Landscape is better than 67% of swimming pool installation services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawaiian Pools and Landscape is better than 0% of swimming pool installation services.F
0
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 41% of swimming pool installation services.C
41

Reviews for your job

Customers hired Hawaiian Pools and Landscape for 8 kinds of job.

Hawaiian Pools and Landscape for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 37/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Cleaning”

cliff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Hawaiian pool company built our pool 21 years ago and have maintained it since it was finished. They have provided excellent weekly service taking care of cleaning and maintaining chemical balance. Each year in the fall they close the pool and in the spring the same group opens the pool. This has been done for 21…

Reasonable priceGeneral constructionInground pool installationCleaning
MichaelLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have been extremely happy with Hawaiian Pools! Jason, Hannah, and the entire team have been thoughtful, responsive, and professional. They completed the work on-time and on-budget and with a high level of quality. The team has always been available to answer our questions and to make sure that we fully understand…

Great priceGeneral constructionInground pool installationCleaning
Jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I have used this company on and off for the last 15 years. Their service team is almost always rude, late and do poor quality work. They do not communicate with each other and are one of the most frustrating companies to work with. Their only redeeming quality is their sales team when you have water samples tested.…

CleaningSwimming pool filter repairGeneral repairs & maintenance− Punctuality− Professionalism
DavidLocal Guide · 179 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Hawaiian Pools has changed. We were pleased for years, but there’s been some recent developments and we no longer can feel good about them or recommend them. For years, they offered biweekly service at $75 per visit, during the busy summer. This worked well for us and they took pretty good care of us. Lately,…

CleaningGeneral repairs & maintenanceSwimming pool water analysis− Responsiveness− Punctuality
dixie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Hawaiian Pools was 100% the best choice for installing our new pool! Our pool is beautiful and everyone was a joy to work with. From design to final inspection, Hawaiian Pools was responsive, knowledgeable, friendly, and professional. The crew truly went above and beyond during install from the first dig to…

CleaningGeneral constructionDesign+ Responsiveness+ Punctuality+ Quality
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They did everything I expected and more. The sales process was so easy and Jason was very knowledgeable and pleasurable to work with. The service guys went over and beyond our expectstions. We had them change a few things and they were very polite and accommodating. By far the best pool company we have ever worked…

CleaningGeneral constructionDesign+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Inground pool installation22—
General construction14—
Design12—
Remodeling9—
General repairs & maintenance8—
Cleaning6—
Swimming pool water analysis5—
Swimming pool filter repair4—

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