Experts Reviews · Company report
Hawaiian Pools and Landscape logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty0−10Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Hawaiian Pools and Landscape

Germantown, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.6★ from 112 Google reviews

Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawaiian Pools and Landscape is better than 71% of swimming pool installation services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawaiian Pools and Landscape is better than 67% of swimming pool installation services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawaiian Pools and Landscape is better than 0% of swimming pool installation services.F
0
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 41% of swimming pool installation services.C
41

Reviews for your job

Customers hired Hawaiian Pools and Landscape for 8 kinds of job.

Hawaiian Pools and Landscape for general construction

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “General construction”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “General construction”

cliff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Hawaiian pool company built our pool 21 years ago and have maintained it since it was finished. They have provided excellent weekly service taking care of cleaning and maintaining chemical balance. Each year in the fall they close the pool and in the spring the same group opens the pool. This has been done for 21…

Reasonable priceGeneral constructionInground pool installationCleaning
JohnLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

We contracted with Hawaiian Pools to build a new gunite pool in the spring of 2024. It was supposed to be finished by August or September, but it wasn’t actually done until spring of 2025. We now have a beautiful pool. There were two big problems during building, though. The concrete around the pool was not done…

General constructionInground pool installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Customer Success at its Best! Jason and the entire team delivered an above-and-beyond experience during our pool installation. Every crew that came out was professional, took the time to explain our options clearly, and asked thoughtful questions to ensure the final product truly met our expectations. If you want…

Great priceGeneral constructionInground pool installation
MichaelLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have been extremely happy with Hawaiian Pools! Jason, Hannah, and the entire team have been thoughtful, responsive, and professional. They completed the work on-time and on-budget and with a high level of quality. The team has always been available to answer our questions and to make sure that we fully understand…

Great priceGeneral constructionInground pool installationCleaning
JoeLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Expertise, quality, and no nonsense process. Best buying experience by far for an outdoor kitchen. ASK FOR KENT! He and his team of professionals will set your dream outdoor space based on YOUR input, not just what they want to sell. 10/10 experience

General constructionDesign
Stephen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hawaiian Pools is a highly proficient and efficient and professional company. They get the job done. Kent of Hawaiian Pools is a man of is "Word " He gave me his word that he would have my in ground pool complete in three months and he did just that. When there was a problem with the jacuzzi, they worked…

General construction+ Punctuality+ Quality+ Value
Kristy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the planning, selections, and construction, Kent and team did a phenomenal job. Details and updates were communicated clearly. I have a beautiful oasis in my backyard.

General construction+ Responsiveness+ Quality+ Professionalism
Shelley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We decided on Hawaiian Pools for the new construction build of our pool and it was the best decision we could of made! The first time we met Kent we were sold on his professionalism, funny personality and his knowledge of pools. They started the pool construction exactly when they said they would which was December…

General constructionDesign+ Responsiveness+ Punctuality+ Quality
K.A.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I used them to construct a new high end custom gunite pool which they guaranteed, in writing, would be timely completed ASAP. They came highly recommended from my awesome builder Magnolia Homes. Lots of promises and guarantees on the front end but as soon as the contract is signed and they obtain most of the…

General constructionDesign− Responsiveness− Punctuality
Christie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I can not recommend them enough! They are one of the most professional contractors we have ever worked with! From the start with sales and Paul through our almost completed pool and construction manager Kent, they have done everything above and beyond! They send me a schedule the week prior and their crews are here…

General construction+ Responsiveness+ Punctuality+ Quality
dixie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Hawaiian Pools was 100% the best choice for installing our new pool! Our pool is beautiful and everyone was a joy to work with. From design to final inspection, Hawaiian Pools was responsive, knowledgeable, friendly, and professional. The crew truly went above and beyond during install from the first dig to…

CleaningGeneral constructionDesign+ Responsiveness+ Punctuality+ Quality
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They did everything I expected and more. The sales process was so easy and Jason was very knowledgeable and pleasurable to work with. The service guys went over and beyond our expectstions. We had them change a few things and they were very polite and accommodating. By far the best pool company we have ever worked…

CleaningGeneral constructionDesign+ Responsiveness+ Punctuality+ Quality
austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General constructionJetted lap pool constructionRemodeling+ Responsiveness+ Professionalism
Harry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General constructionDesign+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

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