Experts Reviews · Company report
Hawaiian Pools and Landscape logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty0−10Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Hawaiian Pools and Landscape

Germantown, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.6★ from 112 Google reviews

Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawaiian Pools and Landscape is better than 71% of swimming pool installation services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawaiian Pools and Landscape is better than 67% of swimming pool installation services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawaiian Pools and Landscape is better than 0% of swimming pool installation services.F
0
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 41% of swimming pool installation services.C
41

Reviews for your job

Customers hired Hawaiian Pools and Landscape for 8 kinds of job.

Hawaiian Pools and Landscape for inground pool installation

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Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Inground pool installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Inground pool installation” · showing 20

Britt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason and his team did a great job building our pool. We sit in front of our waterfall every morning and afternoon. The waterfall is the best. The pool was built to our exact specifications. Great price.

Great priceInground pool installation
cliff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Hawaiian pool company built our pool 21 years ago and have maintained it since it was finished. They have provided excellent weekly service taking care of cleaning and maintaining chemical balance. Each year in the fall they close the pool and in the spring the same group opens the pool. This has been done for 21…

Reasonable priceGeneral constructionInground pool installationCleaning
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had a great experience with Hawaiian Pools. The timeline was spot on. The crews were right on schedule and lined up perfectly so there was very little downtime between work being done. Kent & Jason are great to work with. The backyard was cleaned up nicely when everything was done. And the ladies in the office are wonderful too!

Reasonable priceInground pool installation
Killer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I cannot recommend Hawaiian pools enough. They not only had extremely competitive prices, they installed this pool so fast people thought we were joking when we said we were swimming in only 2 weeks! We got more than 5 other quotes and Hawaiian did everything in house. Excavation, install, plumbing, electrical, concrete, fencing.

Customer photo from Killer's review
Great priceInground pool installationRemodelingSwimming pool light repair
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Could not have asked for a better experience. Jason listened to what we wanted and gave us that and more! Kent has answered any and all questions (IMMEDIATELY) we had along the way and after the process. If you ever consider getting a pool, Hawaiian pools is the way to go!

Great priceInground pool installation
JohnLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

We contracted with Hawaiian Pools to build a new gunite pool in the spring of 2024. It was supposed to be finished by August or September, but it wasn’t actually done until spring of 2025. We now have a beautiful pool. There were two big problems during building, though. The concrete around the pool was not done…

General constructionInground pool installation
Sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

What can I not say about Hawaiian Pools and Landscape…from the inception of this pool design Kent and his team have been everything you could ask for when making such a huge investment in your home. Kent is extremely approachable and easy going but never lets that get in the way of professionalism. He has also…

Customer photo from Sandra's review
Reasonable priceInground pool installation
GregLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I had a pool 20 yrs ago. It was gunite in Collierville. My brother built it. It was nice. I spent my career (45 yrs) in the pool business. I wanted a pool again and looked for an east Memphis home. Found one with a 3 yr old Hawaiian vinyl pool. 12 x 26 with deck jets, gray step and ladder and coping … UV light…

Inground pool installation
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’ve had nothing but great experiences with Hawaiian Pools. They keep their promise to warranties and have serviced our pool with promptness and kindness every time.

Great priceInground pool installationGeneral repairs & maintenanceSwimming pool water analysis
Alicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jason goes above and beyond the expectation of the experience.

Great priceInground pool installation
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Truly can’t say enough about Jason and Team with Hawaiian! When deciding on the design, we had quite a few changes/requests and Jason was quick with responding and so easy to work with! Their communication is 10/10 and quite possibly the most effective group we’ve seen. They work hard, keep a tidy space, respectful…

Great priceInground pool installation
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Customer Success at its Best! Jason and the entire team delivered an above-and-beyond experience during our pool installation. Every crew that came out was professional, took the time to explain our options clearly, and asked thoughtful questions to ensure the final product truly met our expectations. If you want…

Great priceGeneral constructionInground pool installation
William9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Exceptional experience from first quote to finished pool. Competitive pricing, a patient and helpful design team, and a build crew that took genuine pride in their work — correcting small issues on their own before I ever had to mention them. The all-in-one package (permitting, plumbing, electrical, equipment, and…

Great priceInground pool installationDesign
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I cannot say enough good things about Jason and his team. They exceeded all of my expectations throughout the entire process. From the initial meeting to the completion of the pool. I am a not a very trusting soul but Jason made me comfortable and he kept his word on every detail. I would highly recommend Jason…

Customer photo from Larry's review
Great priceInground pool installation
Jason1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I was very pleased with the product, communication was very good, quality of workmanship was great, if I ever have the need build another pool, Hawaiian will do it

Reasonable priceInground pool installation
MichaelLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have been extremely happy with Hawaiian Pools! Jason, Hannah, and the entire team have been thoughtful, responsive, and professional. They completed the work on-time and on-budget and with a high level of quality. The team has always been available to answer our questions and to make sure that we fully understand…

Great priceGeneral constructionInground pool installationCleaning
Museon105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ten Years Later — Still Our Favorite Part of Home! It’s been 10 years since Hawaiian Pools built our backyard pool, and it’s still the highlight of our home. From the start, their team helped us choose the perfect size and design to match our taste and lifestyle. They even guided us on selecting the right shrubbery…

Reasonable priceInground pool installationDesign
Will7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job! On time and under budget!

Reasonable priceInground pool installation
Elmer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you’re looking into transforming your backyard into an oasis with a custom pool built, I can’t recommend Jason Arwine from Hawaiian Pools and Landscape enough. They were the perfect solution for any home owners looking to expand and build a pool. Jason and his crew did a phenomenal job and was extremely…

Inground pool installation
sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are headed into our second season with our outstanding inground pool by Hawaiian Pools. Just a few shout outs…Adam was an amazing part of the construction team during our installation. Kent and Jason worked hard to get the pool layout we wanted and have answered tons of our questions even a year after completion…

Inground pool installation+ Responsiveness+ Punctuality+ Quality

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

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