Experts Reviews · Company report
Hawaiian Pools and Landscape logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%71+38.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty0−10Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

Hawaiian Pools and Landscape

Germantown, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.6★ from 112 Google reviews

Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hawaiian Pools and Landscape is better than 71% of swimming pool installation services.B
71
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hawaiian Pools and Landscape is better than 67% of swimming pool installation services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hawaiian Pools and Landscape is better than 0% of swimming pool installation services.F
0
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hawaiian Pools and Landscape is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hawaiian Pools and Landscape is better than 41% of swimming pool installation services.C
41

Reviews for your job

Customers hired Hawaiian Pools and Landscape for 8 kinds of job.

Hawaiian Pools and Landscape for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Remodeling”

Killer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I cannot recommend Hawaiian pools enough. They not only had extremely competitive prices, they installed this pool so fast people thought we were joking when we said we were swimming in only 2 weeks! We got more than 5 other quotes and Hawaiian did everything in house. Excavation, install, plumbing, electrical, concrete, fencing.

Customer photo from Killer's review
Great priceInground pool installationRemodelingSwimming pool light repair
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We recently hired Hawaiian Pools to breathe new life into our 20-year-old gunite pool, and we couldn't be happier with the results! After two decades of use, it was showing its age and in desperate need of a full resurface and new waterline tile. From the initial consultation to the final cleanup, the team at…

Remodeling
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kent and the Hawaiian Pool team were great. Complete replaster and tiling of our pool as well as new coping and adding a pool shelf. They also installed a brand new outdoor kitchen. Kent kept us updated throughout and the project timing of completion was great amd the finished project is amazing. We are already…

Reasonable priceRemodeling
Rod10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hawaiian Pools did an excellent job on our pool. We did a complete makeover; added a shelf in the shallow end, raised the deep end to 6 ft, and new tile and plaster. They were great to work with, completing the job timely and keeping us updated. We couldn’t be more pleased with the outcome! Thanks Kent Erwin and team!!

Customer photo from Rod's review
Reasonable priceRemodelingPump repairs & installationSwimming pool light repair
Warren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had older pool re-tiled and re-surfaced. Now looks new, great job and professionally done. Love the result.

Remodeling
nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Liner replacement and fiberglass stair replacement with brick trim added

Swimming pool filter repairRemodelingSwimming pool equipment maintenance+ Responsiveness+ Punctuality+ Quality
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They did everything I expected and more. The sales process was so easy and Jason was very knowledgeable and pleasurable to work with. The service guys went over and beyond our expectstions. We had them change a few things and they were very polite and accommodating. By far the best pool company we have ever worked…

CleaningGeneral constructionDesign+ Responsiveness+ Punctuality+ Quality
Raymond1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceRemodeling
austin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General constructionJetted lap pool constructionRemodeling+ Responsiveness+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 42%Overpriced 0%Not sure 0%

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