HVAC CONTRACTORS · TAMPA, FL
Hawkins Service Co. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Hawkins Service Co.

Better than 10% of HVAC contractors · #60 of 67

4.9★5,790 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
43%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Betty · 8 hours ago

Hawkins Service Company did a Fantastic job with my plumbing needs. They came on time and were extremely knowledgeable and helpful! Daniel Menhart explained things and was very courteous! He took care of toilet repairs.

Paid $200–400Reasonable priceToilet repair
★★★★★ Evelyn · 11 hours ago

Hawkins plumbing was so easy to work with my technician Jacob was awesome. I would highly recommend this company. Kept me posted and updated every bit of the way.

Paid $200–400Reasonable price
★★★★★ Steve · Edited 12 hours ago

Nick, just like the other two Hawkins employees we've had come to our house, was great! Very friendly and knowledgeable, who went to great lengths to help us update our house to fix a current problem and prevent future ones! Nick was really awesome!

Paid $800–1,000Reasonable priceA/C system maintenanceHVAC duct & vent repairService not listed
★★★★★ M · Edited a day ago

Alex did a fantastic job reinstalling an outlet in a tight spot and installing a ceiling light that had a difficult wiring connection — top notch!

Paid $1–200Great priceElectrical repairHVAC duct & vent installation
★★★★★ Tonya · Edited a day ago

I have been very happy with the service from Hawkins. They communicate well, arrive on time and are very thorough. They are also transparent with their pricing. Arthur performed an inspection and maintenance on our pool equipment today. He was polite, thorough and explained everything well.

Paid $1–200Great priceSwimming pool equipment repair
★★★★★ gladys · a day ago

I had a great experience with this company. It was very easy to schedule an appointment over the phone. They were able to schedule me quickly. The technician, Arturs, was very professional, knowledgeable, and did a great job replacing my Jandy pool filter and power pak. He communicated well, showed up as expected,…

Paid $2,000+Swimming pool filter repairPool plumbing repair

vs category

Blue = Hawkins, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.86★ (147 reviews)2024-Q2: 4.90★ (401 reviews)2024-Q3: 4.94★ (207 reviews)2024-Q4: 4.82★ (231 reviews)2025-Q1: 4.91★ (421 reviews)2025-Q2: 4.85★ (437 reviews)2025-Q3: 4.85★ (513 reviews)2025-Q4: 4.89★ (421 reviews)2026-Q1: 4.88★ (404 reviews)2026-Q2: 4.94★ (428 reviews)2026-Q3: 4.87★ (655 reviews)2026-Q4: 4.90★ (276 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$529+64% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 59%Overpriced 7%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
20
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
17
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
14
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
4
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
84
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
96
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
17

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+572 / −10
Professionalism
+790 / −12
Responsiveness
+619 / −7
Punctuality
+613 / −3
Value
+388 / −8

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