HVAC CONTRACTORS · TAMPA, FL
Hawkins Service Co. logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Hawkins Service Co.

Better than 10% of HVAC contractors · #60 of 67

4.9★5,790 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
43%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Hawkins Service Co. for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.189
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$955
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.87%

All 189 Google reviews tagged “HVAC system repair” · showing 20

★★★★★ Dave · Edited 11 hours ago

Jordan did a great job. He is knowledgeable, polite and explained what was wrong with the unit. Very pleased with Hawkins

HVAC system repairSwimming pool equipment repairService not listed
★★★★★ Matthew · a day ago

Very responsive. They came out on the weekend and fixed our system quickly.

HVAC system repair
★★★★★ Kevin · 3 days ago

Hawkins Service Co. came to my house and took their time to diagnose my A/C problem correctly. The replaced the defective part under warranty and made sure the system was working properly, explaining all the work that was done, including before and after photos. A very trustworthy company!

HVAC system repair
★★★★★ Cindy · 5 days ago

I wish I could remember the name of the gentleman that came out to do our service. He was very clear on everything that he was doing and explain things to us step-by-step. He was also very personable and friendly. If I could request him to be our tech every time!!!!

Great priceHVAC system repair
★★★★★ Sandra · a week ago

Jeremy was excellent and was able to stop the leaking. He was also very knowledgeable, and professional. I highly recommend him.

HVAC system repair
★★★★★ Sarah · a week ago

Jeremy was excellent! Was right on time, put on shoe covers, worked quietly while my son was napping, and was great with my dog. Would highly recommend to anyone who needs AC services.

Great priceHVAC system repair
★★★★★ Sarah · Edited a week ago

Nick took care of everything with a positive, outgoing attitude.

Paid $1,800–2,000Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Mitchell · Edited a week ago

Cannot go wrong with Hawkins!

Paid $1–200Great priceHVAC system repair
★★★★★ Linda · Edited a week ago

Jesse was great, as usual. Service rep was very polite and helpful.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Stitch · Edited a week ago

Jeremy in HVAC was so helpful in determining our issue, ordering parts and returning promptly to fix us all up! Thank you!

Paid $400–600Reasonable priceHVAC system repair
★★★★★ Nicole · a week ago

I live in FL and my AC was intermittently shutting off. Needless to say, living in FL I personally cannot have my AC not working properly. So, I called Hawkins Service Co. They sent someone out the same day. The technician, Simon Luke, was professional, courteous and extremely knowledgeable. I ended up doing a…

Paid $1,200–1,400Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Grace · a week ago

Hawkins Service is an excellent contractor. We purchased an installation from another company and only had nightmare service problems due to shoddy installation. Had Hawkins to do a complete reinstallation with Ervin and his helper and now runs perfect. Love dealing with Jared, Manager and his service techs like…

HVAC system repair
★★★★★ Susan · Edited a week ago

Timely, polite, friendly, efficient, knowledgeable, not pushy about trying to choose the priciest option

HVAC system repairA/C system repair
★★★★★ Ronald · Edited 2 weeks ago

I’ve received great service from Hawkins AC. Professional and well-trained technicians. Eric did a great job on the service call this afternoon.

Paid $200–400Reasonable priceHVAC system repair
★★★★★ David · Edited 2 weeks ago

Hawkins always does good work. I've used them for gas lines, pool repair and AC work. This time it was an issue with my mini-split AC. Christopher showed up on time, resolved my issue quickly and it was a great experience. Thank you Christopher D. for your professionalism!

Reasonable priceHVAC system repair
★★★★★ Kent · 2 weeks ago

Anthony B was thorough and professional. Super impressed.

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Annette · 3 weeks ago

We love Brian White! He is the best tech ya'll have!!

Great priceWater heater installationElectrical repairHVAC system repair
★★★★★ evette · 3 weeks ago

Great service

Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenance
★★★★★ Wayne · Edited 3 weeks ago

Most conscientious, knowledgeable and technician you could ask for!

Reasonable priceHVAC system repair
★★★★★ Philip · Edited 3 weeks ago

Adnother great service call from Hawkins. Chance and Omar put in a new HVAC condensation line. They were patient and thorough with all our questions. I feel confident calling Hawkins.

HVAC system repair

Show more HVAC system repair reviews (169 more) →

vs category

Blue = Hawkins, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.86★ (147 reviews)2024-Q2: 4.90★ (401 reviews)2024-Q3: 4.94★ (207 reviews)2024-Q4: 4.82★ (231 reviews)2025-Q1: 4.91★ (421 reviews)2025-Q2: 4.85★ (437 reviews)2025-Q3: 4.85★ (513 reviews)2025-Q4: 4.89★ (421 reviews)2026-Q1: 4.88★ (404 reviews)2026-Q2: 4.94★ (428 reviews)2026-Q3: 4.87★ (655 reviews)2026-Q4: 4.90★ (276 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$529+64% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 59%Overpriced 7%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
20
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
17
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
14
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
4
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
84
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
96
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
17

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+572 / −10
Professionalism
+790 / −12
Responsiveness
+619 / −7
Punctuality
+613 / −3
Value
+388 / −8

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