How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCOREHawkins Service Co.
Better than 10% of HVAC contractors · #60 of 67
Hawkins Service Co. for HVAC system repair
Clear ✕All 189 Google reviews tagged “HVAC system repair” · showing 80
Jordan did a great job. He is knowledgeable, polite and explained what was wrong with the unit. Very pleased with Hawkins
Very responsive. They came out on the weekend and fixed our system quickly.
Hawkins Service Co. came to my house and took their time to diagnose my A/C problem correctly. The replaced the defective part under warranty and made sure the system was working properly, explaining all the work that was done, including before and after photos. A very trustworthy company!
I wish I could remember the name of the gentleman that came out to do our service. He was very clear on everything that he was doing and explain things to us step-by-step. He was also very personable and friendly. If I could request him to be our tech every time!!!!
Jeremy was excellent and was able to stop the leaking. He was also very knowledgeable, and professional. I highly recommend him.
Jeremy was excellent! Was right on time, put on shoe covers, worked quietly while my son was napping, and was great with my dog. Would highly recommend to anyone who needs AC services.
Nick took care of everything with a positive, outgoing attitude.
Cannot go wrong with Hawkins!
Jesse was great, as usual. Service rep was very polite and helpful.
Jeremy in HVAC was so helpful in determining our issue, ordering parts and returning promptly to fix us all up! Thank you!
I live in FL and my AC was intermittently shutting off. Needless to say, living in FL I personally cannot have my AC not working properly. So, I called Hawkins Service Co. They sent someone out the same day. The technician, Simon Luke, was professional, courteous and extremely knowledgeable. I ended up doing a…
Hawkins Service is an excellent contractor. We purchased an installation from another company and only had nightmare service problems due to shoddy installation. Had Hawkins to do a complete reinstallation with Ervin and his helper and now runs perfect. Love dealing with Jared, Manager and his service techs like Christopher .
Timely, polite, friendly, efficient, knowledgeable, not pushy about trying to choose the priciest option
I’ve received great service from Hawkins AC. Professional and well-trained technicians. Eric did a great job on the service call this afternoon.
Hawkins always does good work. I've used them for gas lines, pool repair and AC work. This time it was an issue with my mini-split AC. Christopher showed up on time, resolved my issue quickly and it was a great experience. Thank you Christopher D. for your professionalism!
Anthony B was thorough and professional. Super impressed.
We love Brian White! He is the best tech ya'll have!!
Great service
Most conscientious, knowledgeable and technician you could ask for!
Adnother great service call from Hawkins. Chance and Omar put in a new HVAC condensation line. They were patient and thorough with all our questions. I feel confident calling Hawkins.
Anthony was great! He explained everything in detail. We discussed the issues, he walked through what he wanted to check, showed us readings and explained expectations vs reality. He went over what repairs/maint was needed/suggested and we separated it out into sections so that we could budget accordingly. I highly recommend Anthony.
I can't say enough about how great Anthony Blanco is! He quickly stopped my air handler from flooding my house, so I wouldn't be without ac during a hot weekend. He came back asap for a deeper fix to prevent another nightmare. Aside from his expertise, Anthony's kind and genuine demeanor is top tier.
Jake is very thorough and also pleasant to work with.
Anthony & Steven were great. Very thorough. Explained everything and gave me multiple options & exactly to what extent each option would address our issue. They both worked with the extenuating circumstances of our planed remodel & we love our final choice. We have booked Hawkins for our pool serving and electrical repair work as well. Thank you!!
Hard workers! No slack time, even in this heat
Martin
Used car salesmen tactics and a total scam! The “tech” rattled on and on about all the “problems” he found and then fast talked about financing and total cash trying to pressure me without telling me the full price he’s quoting! I had to open the quote he emailed to see he was proposing a $7k repair! I can get a new…
Sent someone out to fix the AC right away. Their techs were very knowledgeable and friendly. Gave an honest assessment and multiple options for repair and had everything fixed in a timely manner. Very happy with the service.
This is the second time Billy has come to our home and he is honest and does good work. He was able to fix and assess two issues we had.
Our household has been with Hawkins Service Company and under the Hawkins Service Protection Plan over the last 7 years and 3 homes. They have consistently provided top line service for my HVAC, Electrical, Plumbing and Pool services, as well as providing Subject Matter Expert Technicians that are extremely…
Billy is exceptional, patient, and educational. I have a Dakien I love it but I’ve come to notice that most companies in this area do not know how to work on these systems. I think we’ve found a new company to service our home.
Christopher D. was great. Very detailed and thorough, explained everything and resolved the issues.
Awesome service! Martin was patient and clearly explained all procedures! Amazing customer service.
Installation went exactly as planned. Polite & courteous installers. This was my 3rd experience with Hawkins and all have been very satisfying. Highly recommended company.
Anthony was ontime and quickly fixed our problem. He did an excellent job in communicating the problems he found and explaining what our next step to fix the AC. We like the quality of work and employees Hawkins Service continues to provide us.
Tuesday night we discovered that our air conditioning system was not cooling properly. After doing some research, we found that Hawkins Service Company received many very positive reviews. We noticed that Hawkins takes calls to set up service appointments on a 24/7 basis. So, I called that evening and reached…
Hawkins did an excellent job getting my AC up and running again. The technician, Jeremy was professional and knowledgeable.
Great team that have done warranty work on my pool equipment and AC system. Always on time and do quality work for a reasonable price. Sean was honest, helpful and didn't charge me for some work he did above the quote.
Friendly service
Had A/C system repaired by Sean. Excellent technician that corrected the coolant leaking issue with professionalism and expedience. He communicated with his supervisor at the office to ensure the repair was at no cost to the customer. Great job!
Jeremy was polite, efficient, and got the job done.
Our technician Chris Douglas was awesome. Very thorough and very professional was very honest with us
I was having major problems with my HVAC system, and reached out to several contractors. Jared got back with me immediately, and talked me through several different potential issues that could be affecting the systems efficiency. It was sporadic, so we didn’t do anything right away. Finally, I got to a point where…
I strongly recommend getting a second opinion before approving expensive repairs from Hawkins. We pay Hawkins monthly for HVAC maintenance and service. When our 5-year-old AC had trouble starting, their technician recommended up to $2,604 in repairs, including a capacitor, contactor, $500 hard-start kit, six pounds…
Jeremy was our technician and he was very helpful he took the time and explained to us what was going on with our A/C unit and what he needed to do to repair the it. Thank you very much Jeremy. Excellent job!
Chandler was professional and knowledgeable about our system. He explained all our options carefully to make sure we understood everything that we could do. Never pushed a sale or product on us. Great person to represent your business!
Hawkins replaced my system 5 years ago, with a high efficiency Trane units . The old air handler was above the garage ceiling, they installed the new on the garage floor . The installers were the best as all of Hawkins employees I have had experience with. My AC quit late Tuesday evening, I left a message and a Tech…
Chandler responded very quickly to our afterhours call and was super kind and professional. He explained everything in detail as well. Thanks, Chandler!
Jeremy was very knowledgeable of my AC system as well as other services the company offers. I also found him very pleasant to deal with.
Made an appointment, took of work to make time for them , the technician didn't show up but was nice enough to call and tell me he isn't coming, very unprofessional
Mr. Blanco is professional, courteous seemed knowledgeable & answered my questions.. He's an asset for your company.
Excellent service
Appeared to be a very knowledgeable and professional member of your team and we were very pleased with his service. Thank you for the 1st year service call!
Jeremy was sent out on short notice when my AC unit didn't seem to put out cold. He was efficient and quite professional as are all the service people that Hawkins sends out. He solved the problem quickly but went on to discover a marginal component and replaced it avoiding future problems. Anyone who avoids…
fast, flexible, and quality service. came on the hottest day of the year, after hours, which was a friday. Thank you so much for coming.
I called around like most do for quotes and when I spoke with Joe I knew instantly I was going with Hawkins. He was very informative, professional and provided everything I needed to know. He provided me with the best options that suited my AC needs and was not pushy at all. If you are looking to replace your AC…
Jordan was professional, knowledgeable and honest! Couldn’t ask for anything more. The appointment was handled all via text and AI assist. Seamless. Hawkins will be our A/C company going forward. Thanks so much!
Christopher our tech was personable, polite, trustworthy. Very professional. Excellent service.
This was just a quick visit, but Martin was friendly, professional, and very diligent. We will happily call again for future issues.
Blake was outstanding saved me from this hot weather.
Very responsive within hours it is repaired and back to cooling down the house. Friendly serviceman Jeremy. Informative and explained all charges before proceeding. From time of call to fixed - under 3 hours. Fabulous experience.
Worst company I never used.... My wife called to have Hawkins come out and provide an assessment of our two HVAC systems. Another company had given us dire news and we were not buying it. We wanted more opinions. From the first contact, they baulked at coming to Punta Gorda to give us a free system evaluation, but…
Jacob did an amazing job diagnosing an ongoing A/C challenge. He took the time to conduct a deep dive which uncovered some secondary issues and was very knowledgeable. I would highly recommend both Jacob and Hawkins service!
VERY GOOD JOB! Billy was very knowledgeable on fixing the Diakin problem. Not sure why Diakin has this communication problem and shut down the AC system, second time it occurred.
Great job. Looking forward to having Hawkins service company. Looking after our home needs maintenance.
Very pleasant and efficient.
The technician arrived in the time window presented to me. He was very professional and knowledgeable & arrived with a good attitude and seemed to enjoy his job & the work that he does. He had my house cooled down within the hour which was such relief on this 95-degree day.
Sean was very thorough with my a/c service. Explained everything and even showed me how to set up the Trane App on my phone. Very happy.
Another job VERY well done by Hawkins. Chad was extremely professional, polite and showed a genuine concern for our needs! He explained everything in detail and answered all of our questions. He was thorough and we are very pleased. Thank you!!
I was desperate to find a company that could fix my AC asap. William from Hawkns Service arrived when he said he would. He went to work right away and identified the problem. He replaced the fan motor and had us up and running.
Eric did an amazing job inspecting our HVAC system and completed all repairs the same day. The inspection was extremely thorough and uncovered several issues that were missed by the previous company that serviced our system. He took the time to clearly explain everything, showed us pictures of the problems, and made…
Joel was really professional and courteous on our service call. He explained in detail what was causing the air handler water leak - he is a great asset and adds true value to your company.
Billy is an outstanding technician and was able to trouble shoot and explain our problem with ease. He was able to identify an issue that was completely missed by another company we had previously hired. He really took the time to make sure our issue was resolved and that we were satisfied. We are truly appreciative of Billy.
I have been using this company for 20 yrs for electrical, hvac and pool repairs. The tech who came to my home was transparent, provided excellent education and was very professional. This was probably the best interaction I’ve ever had with one of their staff members.
Jake is very patient, he provided a great service. He shows the willingness to get to the bottom of things and explains everything to ensure you understand the issue and the remedy.
Jake was great! Absolute pleasure and very knowledgeable!
GREAT PERSON GOOD ATITUDE
Billy was exceptionally professional. Always so happy with Hawkins. Thank you!
Great removal and replacement of our HVAC. Techs were skilled. Replacement was quickly completed.
Hawkins Service Co. far exceeded my expectations! May in the office was extremely helpful and made signing up for a monthly maintenance plan a breeze. If that wasn't enough they were able to send an HVAC tech same day to do my regular service. Jake showed up promptly and did a fantastic job. I really can't recommend them enough.
vs category
Blue = Hawkins, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%20+7Reliability 15%17+2.6Craft & service 20%14+2.8Value 10%4+0.4Momentum 8%84+6.7Track record 7%96+6.7Accountability 5%17+0.9Experts Score= 27Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
