Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the punctuality, thoroughness, and professional communication of technicians performing general pest, ant, and mosquito treatments. However, recurring criticisms highlight missed appointments, incomplete services such as untreated spider webs, and unresponsive customer service regarding billing disputes and account cancellations.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
526 Google reviews we collected
Phrases our text analysis found in 371 written reviews
Price verdicts customers left with their Google review
Middle half of what 50 customers paid ($45–$89) · gold mark = category median.
How often each topic comes up in the written reviews
We read 371 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Drew is a friendly, polite and efficient service man.”
“I would absolutely not recommend this company simply because they are not professional, timely, responsive or honest.”
“Michael did a great job clearing the weapons in a barrier on the outside of our”
“I called to cancel because they charge a premium price monthly for a poor service and awful customer service.”
“He listened to my concerns, answered my questions and did a very thorough job.”
“As I mentioned above, we opted to delay the cleanup part they have never followed up to schedule that.”
“very knowledgable, quick and efficient at what he does and passionate in taking care of my concerns!”
“I really appreciated his great service and would definitely recommend him!”
“I would not recommend Hawx to others, as their actions not only disrupted my day but also showed a disregard for the impact on the community.”
“Very friendly, honest, knowledgeable and informative.”
“Stay Away from this place, salesman are fraud, he told me to sign one time service document and now saying it was a yearly contract and has to pay ear…”
“They are highly professional, consistently responsive, and offer really good value for the money.”
“However, mice and rodent abatement at my grandmother’s house is another story, which Hawx had all sorts of very expensive suggested work.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Hawx Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Good morning , just want to inform you that our ant problem in the kitchen is at 5 times the amount Drew took care of yesterday, huge swarms of ants all over counters dishes etc, please contact me if you can come by this afternoon, my wife won’t stay in the house if the ants are contrlelled, thank you for your…
Drew is a friendly, polite and efficient service man. I REALLY APPRECIATE the treatments that Hawx performs keeping my home pest free. 10/10 for Drew!
Michael is great! Went around the house thoroughly to check for ants and other small pests and diligently sprayed potential entrances and insect spots. Appreciate the help!!
The service man was very polite and seemed to be doing everything right, but I am still getting eaten by mosquitos in my yard and house. I need a more comprehensive service.
Michael is a great person very professional. He stayed awhile doing general pest control. Some employes does not stay that long but, he did. I am so glad I have him today for my general pest control.
Second time Edgar was here to assist us. Today it was for roaches and microscopic ants. Very professional and clear about what he was doing.
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 56 | $68–$116 |
| Bug & insect extermination | 49 | $71–$126 |
| Spider extermination | 41 | $79–$141 |
| Mosquito extermination | 41 | $58–$99 |
| Home inspection | 26 | $68–$146 |
| Hornet & wasp extermination | 25 | $83–$246 |
| Ant extermination | 24 | $63–$194 |
| Rodent extermination | 22 | $88–$323 |
4.8 ★★★★★ 526 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Michael did a great job clearing the weapons in a barrier on the outside of our
Good morning , just want to inform you that our ant problem in the kitchen is at 5 times the amount Drew took care of yesterday, huge swarms of ants all over counters dishes etc, please contact me if you can come by this afternoon, my wife won’t stay in the house if the ants are contrlelled, thank you for your attention to this matter. Edward Espinoza contact me at this number. Thanks
Edward, thank you for letting us know about the situation. Please contact us directly so we can address the ongoing ant issue.
Gerardo informed me when to expect his arrival which gave me time to clear the areas that needed to be treated. He is very courteous and knowledgeable. He listened to my concerns, answered my questions and did a very thorough job. Would highly recommend him.
We're so pleased to hear about your positive experience with Gerardo. His attention to detail and courteous nature are truly valued. Thank you for recommending him!
0/10 would not recommend. I called to cancel my account and I am still being charged "late fees". The customer service representative blamed their use of AI technology, and refused to answer any questions. Just kept repeating "I understand you're frustrated". I called to cancel because they charge a premium price monthly for a poor service and awful customer service. I would still see pests and bugs all over the house and had to call almost weekly because their solution was so weak and ineffective. Do not use this service, they have their call center employees in Utah anyway, not even local people. Did not provide the service they are obligated to do.
We're sorry to hear about your negative experience with our service and billing process. It's important to us that our customers receive effective pest control and clear communication. We apologize for any inconvenience caused and would like to review your account to resolve these issues. Please contact us at [email protected]. Thank you for your feedback, and we hope to improve your experience.
Shawn does an amazing job and goes above n beyond.
We're thrilled to hear that Chris provided you with excellent service! His dedication to going above and beyond is truly appreciated. If you know anyone else who could benefit from our service, consider referring them to us at https://referral.hawxpestcontrol.com/ for a $50 gift card and $50 off your bill. Thank you for your positive feedback!
Lot of spider webs left untouched
Thank you for your feedback, Halleigh. We apologize for not meeting your expectations with the spider webs. Our goal is to ensure a comprehensive service, and we regret any inconvenience caused. Please contact us at [email protected] so we can look into your account and resolve this matter. We appreciate the chance to improve your experience.
Always great! Has been treating my yard now, and does a great job.
Thank you for sharing your positive experience with us! We're thrilled to hear that you're satisfied with the treatment of your yard. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations.
Drew is a friendly, polite and efficient service man. I REALLY APPRECIATE the treatments that Hawx performs keeping my home pest free. 10/10 for Drew!
Thank you, Susan, for sharing your positive experience with Drew! We're thrilled to hear that his friendly and efficient service has made a difference in keeping your home pest-free. Your 10/10 rating means a lot to us, and we'll be sure to pass along your kind words to Drew. We look forward to continuing to provide you with excellent service.
Thank you Gerardo!
We're so glad Gerardo could help you, Sarah! Thank you for taking the time to leave a review.
Super nice very friendly. I scared him by accident. We actually kind of startled each other. It was funny and then my son stepped out and they talked briefly about a friend of his that works at disneyland because my son's going there tomorrow
Thank you for the wonderful review, August! It's heartwarming to know that our technician was able to share a light-hearted moment with you and your son. We hope your son's visit to Disneyland is filled with fun and excitement!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
