Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Reviewers frequently praise Hayward Elite Tow for its prompt arrival times, professional drivers, and fair pricing. Customers highlight effective communication via phone and text, as well as the company's ability to handle various towing and tiltbed needs efficiently. However, some low-star reviews criticize unprofessional behavior, rude interactions, and instances where the business failed to answer phone calls or delayed vehicle delivery to mechanics.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
199 Google reviews we collected
Phrases our text analysis found in 107 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 107 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They worked independently and made magic happen on time and affordable.”
“car, got to a destination, person who was supposed to accept the car was late 1 hour and 45 minutes, Driver arrived at the location 8pm, waited an ho…”
“We use them all the time and they are very professional and have always been able to meet our needs.”
“He asked me if I spoke English and I said no, or he hung up on me immediately.”
“Quick service, great quality and excellent customer service, highly recommend.”
“Zach and his team took on a major project for our law firm and did amazing work.”
“The worst company to ask for a tow.”
“They provided super fast and fair priced service and excellent communication.”
“fantastic customer service communication by phone and text.”
“We only trust Elite Tow for our towing / tiltbed needs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Hayward Elite Tow for 8 kinds of job. Pick one to see what they paid and said.
Zach and his team took on a major project for our law firm and did amazing work. They worked independently and made magic happen on time and affordable.
Excellent service as always. We only trust Elite Tow for our towing / tiltbed needs.
fantastic customer service communication by phone and text. our driver, omar was quick to arrive and to ride with to our drop off. reasonable price for my rv too. thank you!
Excellent service. I regularly book tow trucks in my line of work and Hayward Elite Towing lived up to the name. They provided super fast and fair priced service and excellent communication. I will be using them for any future tow needs in the area.
Me preguntó si a hablaba Inglés y le dije que no o me cortó la llamada de un solo
We use them all the time and they are very professional and have always been able to meet our needs.
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 89 | — |
| Special vehicle towing | 31 | — |
| Local hauling | 19 | — |
| Long distance hauling | 15 | — |
| Car lockouts | 11 | — |
| Battery | 8 | — |
| Battery service | 6 | — |
| Tire change | 6 | — |
4.9 ★★★★★ 199 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Zach and his team took on a major project for our law firm and did amazing work. They worked independently and made magic happen on time and affordable.
Top quality service with a smile. 10/10 would recommend!
Excellent service as always. We only trust Elite Tow for our towing / tiltbed needs.
fantastic customer service communication by phone and text. our driver, omar was quick to arrive and to ride with to our drop off. reasonable price for my rv too. thank you!
Super fast
Excellent service. I regularly book tow trucks in my line of work and Hayward Elite Towing lived up to the name. They provided super fast and fair priced service and excellent communication. I will be using them for any future tow needs in the area.
Me preguntó si a hablaba Inglés y le dije que no o me cortó la llamada de un solo
We use them all the time and they are very professional and have always been able to meet our needs.
Excellent job!!!
Excellent service and flexibility
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
