Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
Hayward Elite Tow logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%23+1.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Hayward Elite Tow

Fremont, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #45Position by Experts Score among all companies we track in this category. of 60 towing services · 4.9★ from 199 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hayward Elite Tow is better than 83% of towing services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hayward Elite Tow is better than 79% of towing services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hayward Elite Tow is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hayward Elite Tow is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hayward Elite Tow is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hayward Elite Tow is better than 23% of towing services.D
23

Reviews for your job

Customers hired Hayward Elite Tow for 8 kinds of job.

Hayward Elite Tow for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 20

All 8 Google reviews tagged “Battery”

Nicholas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Five Stars:) Zack and Elite Towing staff where amazing! He arrived much faster than estimated. He took special care to ensure no further damage to my vehicle. I will absolutely call again. Can't say enough how thankful I am to Elite Towing and Zack the tow truck driver. Thank you for the times that you have helped me out

BatteryBattery serviceCar towing
Sandro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was waiting for 3.5 hours for a battery jump start from AAA. I called Zack from “Elite Tow,” and he arrived in 20 minutes just as promised. If I’m ever stuck with a dead battery I’ll know who to call to save time!

BatteryCar towing
Farida1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My battery died on my way to work and thankfully i got saved because of how professional and quick they were.

BatteryBattery service
Rafael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Muy buen servicio, rápido, amable y confiable. Zack es muy bueno en su trabajo y profesional.

BatteryBattery serviceCar towing+ Punctuality+ Quality+ Professionalism
tai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Zack at “Elite Tow” is the BEST…very professional and arrived on time as promised! I had a car issue on the freeway around midnight and had called my AAA insurance since I have the membership with them… waited for 1.5 hrs but still no driver show up ( AAA promised the maximum waiting time was 75 min as my case…

BatteryCar towing+ Punctuality+ Quality+ Professionalism
juan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Affordable price, hassle free! The tow truck driver was really professional and knowledgeable. Helped me get my Mercedes towed.

BatteryBattery serviceCar towing+ Punctuality+ Professionalism+ Value
Roadside1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

BatteryCar towingFuel delivery
Erwin4 years ago★★★★★

Rating only, no written review.

BatteryBattery service+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 29%Overpriced 14%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing89—
Special vehicle towing31—
Local hauling19—
Long distance hauling15—
Car lockouts11—
Battery8—
Battery service6—
Tire change6—

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