Massage spa · Philadelphia, PA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty84−1.6Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 64 spasiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★547 Google reviews · 24 photos
94%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Healing Spa of Philly 4.8/5 based on 547 reviews, with the owner responding to 81% of comments. Customers frequently praise the skilled therapists, affordable pricing, and clean environment for services like full-body massages, foot treatments, and facials. However, low-star reviews cite issues with poor communication regarding appointment delays, inconsistent front desk service, and isolated instances of staff ignoring client boundaries or preferences.
Google rating: 4.8 out of 5 from 547 reviews (94% five-star).
Reviews on this page: 547 Google reviews (436 with written comments, 49 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 24, 2026.
Service: Spa serving Philadelphia, Pennsylvania.
Data from Google, last updated November 1, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Healing Spa of PhillySpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Healing Spa of Philly: 78/100 on this factor. Category median: 95.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Healing Spa of Philly: 60/100 on this factor. Category median: 92.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Healing Spa of Philly: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Healing Spa of Philly: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Healing Spa of Philly: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
547 Google reviews we collected
4.8of 5
5 stars51394%
4 stars71%
3 stars31%
2 stars102%
1 star143%
Praise vs complaints
Phrases our text analysis found in 436 written reviews
94%praise
Praise39694%
Complaints256%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4452%
Reasonable3845%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17642%
Would recommend9021%
Quality & results6114%
Price & value4611%
Speed & response225%
Honesty & trust174%
Communication92%
What customers talk about
We read 436 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of that, the entire staff is exceptionally professional and nice, making the whole visit comfortable from start to finish.”
“It felt very unfair and unprofessional, so we ended up leaving without receiving any service.”
“Highly recommend either an hour for full body or half an hour for feet and other services.”
“We did three services in total, and one of them was the best – I highly recommend the acupuncturist!”
“Tony is fantastic—his technique is top-notch, and he completely melted away all the tension in my back.”
“he messed up my neck badly… it was by far the worst massage ever i had a migraine for 3 days after.”
“They have very affordable prices and the service is wonderful and professional.”
“I’m giving two stars because I felt misled about the pricing.”
“The ladies who worked on me were able to identify the problem areas right away and were able to treat it during my entire session.”
“I arrived 15 minutes early and waited another 20 minutes after my appointment time, I wasn’t informed of the delay at any point during this 35 minutes.”
“I would honestly sign up for a monthly membership if that was a thing here!”
“I can’t explain it but this is not like regular massages you will actually feel your body release the tension, pain and muscle soreness.”
“Bad experience today with the front desk staff, zero communication that the therapist I booked was running behind.”
People customers mention
Chinese14 reviews
Jack12 reviews
Chinatown8 reviews
Shirley6 reviews
Eva6 reviews
Lisa5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Healing Spa of Philly for 1 kind of job. Pick one to see what they paid and said.
YYu-TingLocal Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’m no expert but my massage felt life changing. Could feel the expertise my masseuse, Frank, had. He was amazing, will def come again and bring other friends
AAlaya4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Really kind and professional staff. I got a 30min massage and it was a relaxing experience. Will go here again for other offerings 10/10!
Reasonable priceService not listed
AAlexaLocal Guide · 223 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
I can’t say much because I booked the appointment for my girlfriend and I waited in the lobby area.
The prices for each service are very cheap. I think walk ins are accepted as well. You will have to walk up the second floor of a building to get there as well.
I think there’s only one person there who speaks a bit…
Great priceService not listed
AAlexis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best massage of my life! I was relieved of pain in spots I didn’t even know were hurting, and the hot stones literally felt like heaven. Definitely worth the price 🦦❤️
AambiLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the absolute best experience. The therapists take great pride in what they do. This was absolutely the best massage I’ve ever had. I will recommend this place to anyone
Great price
GGishyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Clean, friendly, and accommodating staff. Leo is a muscle-relaxing magician. He always excavates the stress/tension from my body.
I’m no expert but my massage felt life changing. Could feel the expertise my masseuse, Frank, had. He was amazing, will def come again and bring other friends
Response from the owner · a week ago
Yu-Ting Wang, thank you so much for your wonderful review. We’re thrilled to hear your massage felt life changing and that Frank’s expertise stood out to you. We truly appreciate your support and would be delighted to welcome you and your friends back again soon.
F
Felipe Santiago4 reviewsiTotal number of Google reviews Felipe has written across all businesses on Google Maps, not just this one.
I finally found the right place, this guy's know what they doing!
Response from the owner · a week ago
Felipe Santiago, thank you so much for the kind words and for sharing that you finally found the right place. We’re glad to hear our team knew what they were doing and that you had a great experience with us. We truly appreciate your support and look forward to welcoming you back again soon.
K
Kaylee Jiayun5 reviewsiTotal number of Google reviews Kaylee has written across all businesses on Google Maps, not just this one.
Kaylee Jiayun, thank you so much for your kind words and for sharing your experience. We’re glad to hear your visit felt professional and soothing for your muscles, and we truly appreciate your support. We look forward to welcoming you back again soon.
A
Alaya Martin4 reviewsiTotal number of Google reviews Alaya has written across all businesses on Google Maps, not just this one.
Really kind and professional staff. I got a 30min massage and it was a relaxing experience. Will go here again for other offerings 10/10!
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 2 weeks ago
Alaya Martin, thank you so much for your kind words and for sharing your experience. We’re glad you enjoyed your 30-minute massage and found our team kind and professional. We truly appreciate your support and look forward to welcoming you back for more of our offerings soon.
A
Alexa KentLocal Guide · 223 reviewsiTotal number of Google reviews Alexa has written across all businesses on Google Maps, not just this one.
I can’t say much because I booked the appointment for my girlfriend and I waited in the lobby area.
The prices for each service are very cheap. I think walk ins are accepted as well. You will have to walk up the second floor of a building to get there as well.
I think there’s only one person there who speaks a bit of English but it wasn’t that difficult to get everything set up.
We booked the ear picking which was $30. My girlfriend said she liked the experience but she felt like her hearing was worse after. They did give her tea when she was finished though. There’s also tea in the lobby as well.
Price assessment: Great price
Services: Service not listed
Payment method: Debit card
A
Alexis Velez3 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Best massage of my life! I was relieved of pain in spots I didn’t even know were hurting, and the hot stones literally felt like heaven. Definitely worth the price 🦦❤️
Response from the owner · a month ago
Alexis Velez, thank you so much for your wonderful review and kind words. We’re thrilled to hear your massage was the best of your life and that the hot stones felt amazing while helping ease those sore spots. We truly appreciate your support and look forward to welcoming you back to Healing Spa Of Philly again soon.
A
ambi bambiLocal Guide · 14 reviewsiTotal number of Google reviews ambi has written across all businesses on Google Maps, not just this one.
I had the absolute best experience. The therapists take great pride in what they do. This was absolutely the best massage I’ve ever had. I will recommend this place to anyone
Price assessment: Great price
Response from the owner · a month ago
ambi bambi, thank you so much for your wonderful review and kind words. We’re thrilled to hear this was the best massage you’ve ever had and that you appreciated the pride our therapists put into their work. Your support means a lot to our team, and we look forward to welcoming you back again soon.
G
GishyLocal Guide · 14 reviewsiTotal number of Google reviews Gishy has written across all businesses on Google Maps, not just this one.
Clean, friendly, and accommodating staff. Leo is a muscle-relaxing magician. He always excavates the stress/tension from my body.
Price assessment: Reasonable price
Response from the owner · a month ago
Gishy, thank you so much for the wonderful review and for highlighting our clean, friendly, and accommodating team. We’re especially glad to hear Leo helped work out the stress and tension, and we truly appreciate your support. We look forward to welcoming you back again soon.
J
Jackie WashingtonLocal Guide · 64 reviewsiTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Hands down a 5-star experience at Healing Spa. Tony is fantastic—his technique is top-notch, and he completely melted away all the tension in my back. I walked in feeling stiff and sore, and walked out feeling like a new person. On top of that, the entire staff is exceptionally professional and nice, making the whole visit comfortable from start to finish. Spotless environment and great hospitality all around. Highly recommend！！！
Response from the owner · a month ago
颜一鸣, thank you so much for the wonderful review and for recommending Healing Spa Of Philly. We’re thrilled to hear Tony helped melt away the tension in your back and that you enjoyed our professional team, spotless environment, and warm hospitality. We truly appreciate your support and look forward to welcoming you back again soon.
