Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

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Hearthstone Communities

Assisted living facility · Mount Clemens, MI · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%83+48.7Reliability 26%70+18.3Value 15%78+11.9Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 36 nursing homesPosition by Experts Score among all companies we track in this category. · better than 57%
4.8 ★★★★★ 20 Google reviews · 23 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
Jul 2026latest review
📞 Call (586) 276-5993Request a call backWebsite ↗

Hearthstone Communities at a glance

Google reviewers rate Hearthstone Communities 4.8 out of 5 based on 20 reviews, with owners responding to forty percent of feedback. Positive comments highlight compassionate staff, clean homelike environments, home-cooked meals, and prompt attention to medical needs. Recurring themes include the facility's welcoming atmosphere and individualized care for residents. However, one low-star review cites concerns regarding language barriers, medication errors, and unresponsive communication with family members.

  • Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
  • Reviews on this page: 20 Google reviews (17 with written comments).
  • Owner responses: the business replied to 40% of reviews.
  • Most recent review: July 16, 2026.
  • Service: Nursing Home serving Mount Clemens, Michigan.

Data from Google, last updated October 28, 2026.

Score profile vs other nursing homes

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction83Reliability70Craft & service–Value78Momentum100Replies to reviews–Satisfaction: 83 (median 82)Reliability: 70 (median 71)Value: 78 (median 81)Momentum: 100 (median 100)
Hearthstone CommunitiesNursing Homes median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hearthstone Communities: 83/100 on this factor. Category median: 82.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hearthstone Communities: 70/100 on this factor. Category median: 71.B
70
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hearthstone Communities: 78/100 on this factor. Category median: 81.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hearthstone Communities: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
–

Bar = this company · dark tick = category median.

Star ratings

20 Google reviews we collected

  • 5 stars1995%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star15%

Praise vs complaints

Phrases our text analysis found in 17 written reviews

  • Praise1895%
  • Complaints15%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price133%
  • Reasonable267%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1158%
  • Would recommend526%
  • Quality & results211%
  • Speed & response15%

What customers talk about

We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The Hearthstone team is very kind and professional.”
  • “I highly recommend this community for your loved one.”
  • “The caregivers in the these homes are committed to providing excellent service and build real relationships with their residents.”
  • “All of her medical concerns are addressed promptly and I am notified of any follow up.”

People customers mention

  • Mom 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Ariana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Hearthstone team is very kind and professional. They always provide warm, compassionate care and make residents feel valued, comfortable, and well cared for

VALERIA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My grandmother lives at Hearthstone, and our family could not be more grateful for the care and attention she receives every day. The staff is truly wonderful—kind, attentive, and always willing to help. They not only provide a safe and welcoming environment, but they also make residents feel valued, respected, and…

Great price
NatoshaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing source of comfort in this trying time. Staff is great and Mom is well take care of!

Reasonable price
Jon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hearthstone Communities - Sterling Heights is a wonderful organization that we have utilized and relied on for excellent care for multiple elders within our family. Hearthstone provides safe, fun, and caring service and a nice community for our loved ones to live. The caregivers in the these homes are committed to…

ken8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My father has lived here for 2 years and is in final stages of his journey with Hospice. It’s an at-home environment in a lovely neighborhood. The care, attention and love he’s received from all of the caregivers has been everything we could possibly hope for. His quality of life in these homelike surroundings is…

MaryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

I DO NOT RECOMMEND THEM! There is a language barrier, they get medication mixed up, and if you express your concerns they will tell you they can't do it. It's too much work and don't be loud they call protective services on you. They caused so much undo stress on my family. The case was unfounded. Filed a…

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Photos

Customer reviews

4.8 ★★★★★ 20 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Cristian Núñez1 reviewTotal number of Google reviews Cristian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It has been a good place for my mom. I truly recommend it.

  • Price assessment: Reasonable price
Ariana Candeo1 reviewTotal number of Google reviews Ariana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Hearthstone team is very kind and professional. They always provide warm, compassionate care and make residents feel valued, comfortable, and well cared for

VALERIA CANDEO1 reviewTotal number of Google reviews VALERIA has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My grandmother lives at Hearthstone, and our family could not be more grateful for the care and attention she receives every day. The staff is truly wonderful—kind, attentive, and always willing to help. They not only provide a safe and welcoming environment, but they also make residents feel valued, respected, and loved. It brings us great comfort knowing that my grandmother is surrounded by such dedicated and compassionate people. Hearthstone has truly become a home for her, and that means so much to our family

  • Price assessment: Great price
Luz Esquivel2 reviewsTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy bien

Natosha MatteLocal Guide · 29 reviewsTotal number of Google reviews Natosha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing source of comfort in this trying time. Staff is great and Mom is well take care of!

  • Price assessment: Reasonable price
Jon Alter3 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hearthstone Communities - Sterling Heights is a wonderful organization that we have utilized and relied on for excellent care for multiple elders within our family. Hearthstone provides safe, fun, and caring service and a nice community for our loved ones to live. The caregivers in the these homes are committed to providing excellent service and build real relationships with their residents. They do a great job bringing in talented musicians and performers on a regular basis and host lovely gatherings for special occasions like holidays and birthdays. We are grateful to know that our loved ones are in a safe and happy place where they are well cared for at Hearthstone Communities.

Response from the owner · 3 years ago

❤️❤️❤️❤️ thank you 😊

ken alter, actor8 reviewsTotal number of Google reviews ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My father has lived here for 2 years and is in final stages of his journey with Hospice. It’s an at-home environment in a lovely neighborhood. The care, attention and love he’s received from all of the caregivers has been everything we could possibly hope for. His quality of life in these homelike surroundings is far superior to what he would have received in a large facility. The ratio of caregivers to residents is so much better than at a “corporate” facility, without a doubt, (at approximately 1:2) When it’s my time, I want to be in a residential environment like this. 5 stars.

Mary SoulesLocal Guide · 22 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I DO NOT RECOMMEND THEM! There is a language barrier, they get medication mixed up, and if you express your concerns they will tell you they can't do it. It's too much work and don't be loud they call protective services on you. They caused so much undo stress on my family. The case was unfounded. Filed a complaint with the state. Amazing no reviews before mine ? Now all good ones

Response from the owner · 4 years ago

Hi Mary, It’s time to move on!!! People love what we do! I’m so sorry hate has consume you. God bless you always, and might fill your heart with Joy.

Chuck Nevin4 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owners and staff here who are compassionate, dedicated and experienced, treat everyone like members of their own families. Therefore, I highly recommend their communities.

Tom Alter5 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have cared for my father since 2020 and provide kind attention and care.

Response from the owner · 4 years ago

❤️❤️❤️❤️

Hearthstone Communities on Google Maps →

Business details