Analyzing 9,869,9949.9M ReviewsFor 27,78627.8K Experts

Experts Reviews · Company report
Heavenly Nail Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%67+18.9Replies to reviews 8%85+7Momentum penalty90−1Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Heavenly Nail Spa

Mountain View, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 89 nail salons · 4.8★ from 1,184 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Nail Spa is better than 79% of nail salons.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Nail Spa is better than 67% of nail salons.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavenly Nail Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavenly Nail Spa is better than —% of nail salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Nail Spa is better than 90% of nail salons.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Nail Spa is better than 85% of nail salons.A
85

Reviews for your job

Customers hired Heavenly Nail Spa for 8 kinds of job.

Heavenly Nail Spa for eyebrow waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Eyebrow waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7

All 7 Google reviews tagged “Eyebrow waxing”

ElizabethLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I visited this nail salon two weeks ago on my birthday and treated myself to a full set of gel-X nails and an eyebrow wax. Tammy did my nails and a wonderful lady with short blonde hair did my eyebrows and I love how both my services turned out. I’ve never been to a salon that offered complimentary champagne, which…

Paid $100–120Sculpted nailsNail paintingNail designs
JamieSummer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did a great job I love my eyebrows. Toes came out so cute as well

Paid $60–80PedicureEyebrow waxing
HeidiLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love this place! The staff is very welcoming. They executed my designs flawlessly with just me explaining what I wanted with a few examples. They are very hospitable with drinks and snacks for all(and a little extra drinks for the adults! I’ll definitely be back! Worth the 20-40 min drive

Paid $80–100PedicureManicureSculpted nails
TalLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

A great spot for all your beauty needs! Mimi is so talented and professional

Hair straighteningEyebrow waxingHaircut
Emiko7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome experience. I came back two weeks later because the service was immaculate and my nails were super beautiful. If you’re in the MountainView, Ca area, you should definitely stop by. You will not regret it! Love, love, love this place.

PedicureFoot massagesSculpted nails
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great place! The boss lady really cares about customer’s’ experience

Paid $80–100PedicureManicureFoot massages
Lizette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

This is my second time getting my toes done here and so far have not been disappointed. The experience and friendliness of staff is great. I also decided to get my eyebrows waxed today and they look amazing. Definitely will be coming back to try other services as well:)

PedicureEyebrow waxing

Price

$80+13% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure279$45–$73
Manicure245$45–$73
Nail art165$61–$96
Nail extensions140$58–$86
Nail painting85$48–$81
Foot massages69$45–$79
Gel manicures68$50–$91
Sculpted nails45$45–$73

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