Experts Reviews · Company report
Heavenly Nail Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%79+50.2Reliability 28%67+18.9Replies to reviews 8%85+7Momentum penalty90−1Experts Score= 75Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Heavenly Nail Spa

Mountain View, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.8★ from 1,184 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Nail Spa is better than 79% of nail salons.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Nail Spa is better than 67% of nail salons.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavenly Nail Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavenly Nail Spa is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Nail Spa is better than 90% of nail salons.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heavenly Nail Spa is better than 85% of nail salons.A
85

Reviews for your job

Customers hired Heavenly Nail Spa for 8 kinds of job.

Heavenly Nail Spa for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.68
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$93
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Gel manicures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#23 / 47

All 68 Google reviews tagged “Gel manicures” · showing 20

pegy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Daisy did an amazing job with my nail art. She listened to all my requests and did exactly as I wanted. She also surpassed herself with my toe nail ombre design as i have very short nails but she was still able to do it. I highly recommend her.

Nail artNail extensionsNail painting
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★

Loved it! Finally found my nail salon! Update, I went back and unfortunately it wasn't the same. I showed a picture and it looks nothing like it, not even close. I'm so disappointed. I hate spending that much money and not be happy with the final product. To be fair, I didn't get my prior tech, she was busy…

Gel manicures
Diana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Helen is amazing! She did an impeccable gel Manicure and the 10 min should massage was so rejuvenating.

Gel manicures
Brigid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Wonderful gel mani and dazzle dry pedi by Tammy!

PedicureManicureGel manicures
Moriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is such a cute nail salon amazing French toes done by Daisy !

Gel manicures
Hayley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Daisy was amazing - I was visiting from out of town and she improved my manicure beyond what my home salon had been doing!

ManicureGel manicures
Veronica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I will not be returning. Now I need to pay for someone to fix my nails.

Paid $140–160Gel manicures
Britt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This was my first time here & my daughter’s first service. Vivian & Lily were the best. They helped us pick our services to meet are needs and were outstanding. The hostess was very friendly and helpful. I live out of town but will be coming here for all my services. The atmosphere was very relaxing and inviting.

Paid $60–80PedicureGel manicures
Zeeba2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Love love love this place!!! Ask for Daisy, id interested in doing Gel or GelX. Everyone is warm, professional, and fun! Love them!!!!

Paid $100–120Nail artNail extensionsPedicure
Feyza8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I came here without appointment and they could take me immediately and I’m obsessed with my nails! Helen did exactly what I wanted. I would highly recommend!

Paid $60–80Gel manicures
Molly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My nails look amazing— Daisy was so accurate and detailed!! Totally recommend

Paid $80–100Nail artGel manicures
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My new favorite nail salon! Thank you Mai for my lovely manicure!

Paid $40–60Gel manicures
BeckieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Vivian did an amazing job on my nails today! I will for sure be back when visiting Palo Alto!

Paid $60–80Gel manicures
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Daisy was so kind and sweet and did a great job on my gel x!!

Nail extensionsGel manicures
Kylie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I walked in and was able to get an appointment quickly. The team was great and Lili did an amazing job of filling in my gel manicure and making my nails look brand new!

Paid $60–80Gel manicures
CassieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

It may be me and I am very picky when I get my nails done, but I just did not feel comfortable when the lady doing my nails. She kept on hitting my hands telling me I need to relax. During the whole appointment I’m sure she was watching a show as she was working on my nails but it was really rude for her to…

Paid $80–100Nail polish changesNail cut & filingGel manicures
LindaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

I had a mani/pedi which ended up being $195. I felt like there were adding services just to make a huge bill. While the mani pedi itself was good, I would not go back.

Paid $180–200PedicureManicureGel manicures
Sydney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Daisy here :) she was very kind and very skilled with the nail art I brought as inspiration! She was also gave great recommendations for what I should do. I would definitely come back to her to get more designs done 🫶

Nail artGel manicures
Diana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hidden gem with great service. Staff is so nice and nail art is on point. I highly recommend. 😍

Paid $100–120Nail artNail paintingNail designs
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tammy did amazing❣️She made my nail design EXACTLY how I wanted. Her work is always exceptional 💞

Nail artNail extensionsNail painting

Show more gel manicures reviews (48 more) →

Price

$80+13% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure279$45–$73
Manicure245$45–$73
Nail art165$58–$93
Nail extensions140$61–$88
Nail painting85$45–$79
Foot massages69$48–$86
Gel manicures68$50–$93
Sculpted nails45$45–$79

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