iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★120 Google reviews · 13 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Heavenly Touch Carpet Care five stars based on 120 reviews, with the owner responding to 83 percent of comments. Customers frequently cite prompt same-day service, effective removal of pet, food, and ink stains from carpets and upholstery, and friendly, professional conduct. Recurring themes include quick response times, clear communication, and affordable pricing for both residential and commercial clients. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 120 reviews (98% five-star).
Reviews on this page: 120 Google reviews (101 with written comments, 4 with photos).
Owner responses: the business replied to 83% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Heavenly Touch Carpet CareCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heavenly Touch Carpet Care: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heavenly Touch Carpet Care: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heavenly Touch Carpet Care: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heavenly Touch Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heavenly Touch Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
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Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
5.0of 5
5 stars11898%
4 stars22%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 101 written reviews
99%praise
Praise19799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5327%
Speed & response4322%
Staff & attitude3819%
Would recommend3719%
Price & value179%
Communication74%
Honesty & trust42%
What customers talk about
We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Call them today for a reasonable quote and an excellent job.”
“We found Heavenly Carpet a local small business, and Brian the owner came by same day to let me know they were able to clean our 13x9 rug without a problem!”
“James was quick, friendly, and did a fantastic job.”
“Well done and will use them again for wood floors and tile cleaning.”
“Great service, great value, and great quality of work.”
“Easy to work with and didn’t over charge for things he realized didn’t need done.”
“They were quick to respond, communicative, and found a way to make my rug look new for less.”
“Very honest.”
People customers mention
Brian8 reviews
James3 reviews
Eric3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heavenly Touch Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
AnnLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
After calling Ginger at INTERIOR CARE carpet cleaning, she stated she had absolutely no recommendations as who to use, as she was out of business. We found Heavenly Carpet a local small business, and Brian the owner came by same day to let me know they were able to clean our 13x9 rug without a problem!!! He even…
Carlene8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brian (the owner) and Jack are amazing. Pet, coffee, and orange soda stains...GONE! These guys are professionals and it shows in speed, quality and customer care. They use corner guards to protect walls and a zipper door to keep insects out and air in. Brian even cleaned the wet footprints on the laminate flooring on his way out.
Great price
KeithLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
James was quick, friendly, and did a fantastic job... And our house isn't easy with all of our dogs , but it still looks great!!! Thank you!!!
DebraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Fantastic! I have been using using these guys for many years and I love them all!
laura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
James did a fantastic job on a number of pieces that needed some TLC after a move from Nashville to Chattanooga. Would highly recommend Heavenly Touch Carpet Care and will definitely be a repeat customer ☺️
CristyLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
So thankful to have found someone who cleans rugs! My 8x10 rug got picked up, washed and was ready by the next day! Couldn’t have asked for a better job done.
After calling Ginger at INTERIOR CARE carpet cleaning, she stated she had absolutely no recommendations as who to use, as she was out of business. We found Heavenly Carpet a local small business, and Brian the owner came by same day to let me know they were able to clean our 13x9 rug without a problem!!! He even came back to make sure we were happy with the results! We SURE like doing business without involving a chain store. YOU WILL NOT BE DISAPPOINTED. Promise. Call them today for a reasonable quote and an excellent job. Well done and will use them again for wood floors and tile cleaning. Thanks 😊
Response from the owner · 5 months ago
Thanks so much for giving us a try after the referral didn't pan out! Brian loves making sure every customer is happy with the results, so hearing that means a lot. We look forward to helping with those wood floors and tile whenever you're ready.
Carlene Gooden8 reviewsiTotal number of Google reviews Carlene has written across all businesses on Google Maps, not just this one.
Brian (the owner) and Jack are amazing. Pet, coffee, and orange soda stains...GONE! These guys are professionals and it shows in speed, quality and customer care. They use corner guards to protect walls and a zipper door to keep insects out and air in. Brian even cleaned the wet footprints on the laminate flooring on his way out.
Price assessment: Great price
Keith WeaverLocal Guide · 45 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
James did a fantastic job on a number of pieces that needed some TLC after a move from Nashville to Chattanooga. Would highly recommend Heavenly Touch Carpet Care and will definitely be a repeat customer ☺️
Response from the owner · 6 months ago
Thank you so much for your review and recommendation.
Amauris Morales1 reviewiTotal number of Google reviews Amauris has written across all businesses on Google Maps, not just this one.
So thankful to have found someone who cleans rugs! My 8x10 rug got picked up, washed and was ready by the next day! Couldn’t have asked for a better job done.
Response from the owner · 6 months ago
Thank you Christy, so glad we could help with your rug!
JD M7 reviewsiTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
