iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%84+5.9Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★126 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Heilman Deck & Fence Experts 4.9 out of 5 stars based on 126 reviews, with the owner responding to 80% of feedback. Customers frequently cite clear communication, fair pricing, and punctual installation for decks, fences, and railings. Recurring themes include professional craftsmanship, daily site cleanup, and helpful design guidance. One review noted a minor scheduling delay due to vehicle issues, though the company remained transparent about the situation.
Google rating: 4.9 out of 5 from 126 reviews (97% five-star).
Reviews on this page: 126 Google reviews (113 with written comments, 21 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Heilman Deck & Fence ExpertsPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heilman Deck & Fence Experts: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heilman Deck & Fence Experts: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heilman Deck & Fence Experts: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heilman Deck & Fence Experts: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heilman Deck & Fence Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heilman Deck & Fence Experts: 84/100 on this factor. Category median: 51.A
84
Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
4.9of 5
5 stars12297%
4 stars22%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
99%praise
Praise29799%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price627%
Reasonable1673%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6020%
Would recommend5920%
Quality & results5217%
Speed & response5117%
Communication3913%
Price & value3010%
Honesty & trust103%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Amanda was very helpful and Tim does great work, as does the others that also worked on the project.”
“I like using a female owner and she will be highly recommended to anyone looking for a fence job.”
“I had a great experience working with Andy and his team.”
“…realized that we had missed one panel of the fence, they were super quick to respond, update the cost and someone was out to fix it within days.…”
“…n), Andy just handled it — added a beam, footings, and posts without delay or extra cost.…”
“When it came time for the installation, there was a slight delay due to some car troubles, but they were very clear and open about it and kept me in the know.”
“…summer that was not their fault, but they did the repairs for a very reasonable price and did it even though they were extremely busy and was not on t…”
“From the beginning, they were upfront and clear about pricing and what to expect, as well as what options were available and what they recommended.”
People customers mention
Andy24 reviews
Amanda11 reviews
Construction9 reviews
Tim8 reviews
Chris5 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heilman Deck & Fence Experts for 8 kinds of job. Pick one to see what they paid and said.
MMillie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had Heilman Deck and Fence come out and install a new fence for me. From the beginning, they were upfront and clear about pricing and what to expect, as well as what options were available and what they recommended. I never felt upsold or pressured to go with them. When it came time for the installation, there was…
KKimberly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Andy Heilman is wonderful to work with. He is professional and responsive. He helped us immensely in trying to find the perfect new design. The quality of work is outstanding. We love our new deck!
GGayle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We have used Heilman Fence twice now to replace our 25 YR. + fencing. We will be hiring them again to complete the front this Spring. Amanda is wonderful; gave us some great ideas we hadn't thought of, ditto for her crew as well. I like using a female owner and she will be highly recommended to anyone looking for a fence job.
RRick11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
This is a great company, the original work was great, priced fairly and dependable. I had a problem in late summer that was not their fault, but they did the repairs for a very reasonable price and did it even though they were extremely busy and was not on the schedule. I’m an owner of a family business and…
Great priceCustom fabricationFence building
HHayleyLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a new fence put in - it was great working with Heilman deck and fence - Amanda was really responsive and they were able to schedule us quickly. We’re really happy with the finished product
RRyan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have spent every evening outside on our patio since Andy and the team built it in July (it's now mid-September). Heilman Deck & Fence built a fantastic product, with quality materials, at a fair price, communicated clearly, and showed up every day to work until it was done. There is nothing more one can ask for…
I had Heilman Deck and Fence come out and install a new fence for me. From the beginning, they were upfront and clear about pricing and what to expect, as well as what options were available and what they recommended. I never felt upsold or pressured to go with them. When it came time for the installation, there was a slight delay due to some car troubles, but they were very clear and open about it and kept me in the know. When they finished, and I realized that we had missed one panel of the fence, they were super quick to respond, update the cost and someone was out to fix it within days.
Overall, I am extremely satisfied with their work. I would recommend them wholeheartedly.
Response from the owner · 6 days ago
Thank you for the great review! We’re glad you had a positive experience with our team and appreciated our approach to pricing, communication, and recommendations. We’re always happy to help make adjustments when needed, and we appreciate you giving us the opportunity to get everything taken care of. Thank you for your trust and recommendation!
K
Kimberly Davis7 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Andy Heilman is wonderful to work with. He is professional and responsive. He helped us immensely in trying to find the perfect new design. The quality of work is outstanding. We love our new deck!
Response from the owner · a week ago
Thank you so much for the kind words Kim! It was a pleasure working with you to bring your vision to life and find the perfect design for your new deck. We’re thrilled to hear how much you love it! We take great pride in our craftsmanship and appreciate you trusting Heilman Deck and Fence with your project. Enjoy your new outdoor space!
G
Gayle Irion1 reviewiTotal number of Google reviews Gayle has written across all businesses on Google Maps, not just this one.
We have used Heilman Fence twice now to replace our 25 YR. + fencing. We will be hiring them again to complete the front this Spring. Amanda is wonderful; gave us some great ideas we hadn't thought of, ditto for her crew as well. I like using a female owner and she will be highly recommended to anyone looking for a fence job.
Response from the owner · a week ago
Thank you so much for your continued trust in Heilman Deck and Fence! Amanda and the team will be happy to hear your kind words. We take pride in helping our customers find the right design and delivering quality work, so it means a lot to know you’ve had such a positive experience. Thank you for recommending us!
R
Rick Johnson11 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
This is a great company, the original work was great, priced fairly and dependable. I had a problem in late summer that was not their fault, but they did the repairs for a very reasonable price and did it even though they were extremely busy and was not on the schedule. I’m an owner of a family business and appreciate when I have the opportunity to work with a good one. Amanda was very helpful and Tim does great work, as does the others that also worked on the project. This is a company you can depend on and wouldn’t consider using anyone else in the future. Rick
Price assessment: Great price
Services: Custom fabrication, Fence building
Response from the owner · 3 weeks ago
Thank you so much for the thoughtful review!
It means a lot to hear that you were happy with the original work and that we were able to help when an unexpected issue came up.
We’re fortunate to have a team that takes pride in their work and genuinely cares about our customers.
As a family-owned business ourselves, we especially appreciate your perspective as a fellow business owner. Thank you again for trusting Heilman Deck and Fence. We look forward to working with you again in the future!
H
Hayley Wurtz HuntLocal Guide · 31 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
We had a new fence put in - it was great working with Heilman deck and fence - Amanda was really responsive and they were able to schedule us quickly. We’re really happy with the finished product
Response from the owner · a month ago
Thank you so much for the positive review Hayley! It was great working with you and we hope this helps keep your puppy safe!
R
Ryan Southwick7 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
We have spent every evening outside on our patio since Andy and the team built it in July (it's now mid-September). Heilman Deck & Fence built a fantastic product, with quality materials, at a fair price, communicated clearly, and showed up every day to work until it was done. There is nothing more one can ask for and we are so pleased.
Thank you Andy and team! We will definitely be reaching out next year for our front deck. Or maybe sooner now that I'm writing this review!
Thank you so much for taking the time to share such a thoughtful review! It means a lot to Andy and the entire team to hear how pleased you are with your new patio.
We truly appreciate your kind words about our craftsmanship, materials, communication, and commitment to the project. Thank you for choosing Heilman Deck & Fence—we’re so grateful for your business and hope you continue enjoying your patio for many years to come!
K
Karl May1 reviewiTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Great customer service and an excellent final product. Very happy with our new deck!
Price assessment: Reasonable price
Services: Deck installation
Response from the owner · a month ago
Thank you so much for the wonderful review Karl! We’re thrilled to hear that you’re happy with your new deck and had a great experience with our team. We truly appreciate your business and hope you enjoy your new outdoor space for many years to come!
N
Natalie Campbell8 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I highly recommend Heilman Deck and Fence. Andy and Amanda and the whole crew that worked on the house were fantastic. Communication was easy and the work done was incredible. We are very happy with our new deck!
Services: Deck installation, Deck remodeling
Response from the owner · 2 months ago
Thank you so much for the wonderful review Natalie! We truly appreciate you taking the time to share your experience. It was a pleasure working with you, and we're thrilled to hear how happy you are with your new deck. We’ll be sure to share your kind words with the entire team. Thank you again for choosing Heilman Deck and Fence!
A
Adam Hierlihy6 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
I had a great experience working with Andy and his team. They were personable and trustworthy. They even offered more reasonable options then what was originally in the plans. I would work with them again in the future!
Price assessment: Reasonable price
Services: Construction management
Response from the owner · 2 months ago
Thank you so much for your kind words! It was a pleasure working with you, and we truly appreciate you trusting us with your project. Our goal is to make sure every project delivers the best long-term value without compromising on quality.
Thank you again for your recommendation.
H
Helen Holmes6 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Very pleased with our results and with the smoothness of the job overall. I appreciate Heilman accurately realizing my vision with minimal interaction required on my part.
Price assessment: Reasonable price
Services: Deck remodeling, Composite decks, Pergola construction
Response from the owner · 3 months ago
Thank you for the wonderful review Helen! It was a fun build, and it looks like your cat really enjoys it! :) Thank you so much for allowing us to help you!
