Analyzing 5,508,6255.5M ReviewsFor 14,95715K Experts

Henson Mechanical Heating Air and Plumbing logo
Henson Mechanical Heating Air and Plumbing
Atlanta, GA · 4.9★ (1,846)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56
RankPosition by Experts Score among all companies we track in this category.#26
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$248
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.1.2%

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Henson Mechanical Heating Air and Plumbing for a/c system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.188
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 188 Google reviews tagged “A/C system maintenance” · showing 20

ALLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thanks Sean and your co-workers help with my units preciate both of you

Paid $1–200Reasonable priceA/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
JaniceLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very nice and professional. Did a great job.

Paid $1,000+Reasonable priceA/C system maintenanceHeating system maintenance
Sandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jeremy did a great job! Professional, to the point and got it done! No surprises!

InstallationA/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Sean arrived on time and was very professional. He went above and beyond what I expected. I will definitely be using this company again.

A/C system maintenance
Floyd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional, knowledgeable and personable. Competitive pricing

A/C system maintenance
Alexandra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…

Customer photo from Alexandra's review
Great priceHVAC system maintenanceA/C system maintenancePlumbing leak detection
Adrianne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional and fast service.

Paid $200–400A/C system maintenance
richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Justin Smith was courteous and professional during the process of getting the problem taken care of.

Not sureA/C system maintenanceA/C system repairA/C preventive maintenance
william1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

My son was there when your person came. As far as I know from my son stated that everything went ok.

Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
Betsy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
MicheleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Called early morning and Sean was out there in no time at all. Worked very hard to get our air conditioning running. Henson Mechanical is now our place to go for our electrical and plumbing needs. My husband and I would definitely recommend this company. Thank you again Sean for hard work you did to get our unit running

Great priceHVAC system repairA/C system maintenance
Joey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Jake did a great job alleviating my AC that was cut off due to a blocked pipe, causing the emergency shut off to trigger. Along with advising me of some helpful maintenance tips! Especially being a same day service when i called in the issue.

A/C system maintenanceCleaning
NadeemLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great work by Caleb. Worked diligently and performed routine maintenance on the HVAC. I am glad I have maintenance contract with Henson Mechanical.

A/C system maintenanceCleaning
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Justin was great. Down to earth and explained things well! I appreciate all your help!

A/C system maintenance
AaronLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I am a small business owner (A&T Plumbing Services). I built my business on excellent customer service and I really appreciate it when I receive the same treatment I give my customers. You get to see a company’s true colors when things don’t go right. Well that’s what happened with Steve over at Henson Mechanical.…

HVAC system maintenanceA/C system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality
DesmondLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always satisfied with and appreciative of the service provided by Henson. 👍🏾

HVAC system repairHVAC system maintenanceA/C system maintenance
KatieLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

THE company to choose for your HVAC and plumbing needs. Awesome company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Scotty came out to fix my shower tonight he was very professional. He communicated with me throughout the night, and now the shower is working properly. I highly recommend using Henson for plumbing, heating and air conditioning service. 5-star service!!!

Paid $400–500Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Miles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★

Much better experience this time customer service was a lot better.

Not sureA/C system maintenance+ Professionalism
HichamLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance

Show more a/c system maintenance reviews (168 more) →

Why it scores 56How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%32+11.2Reliability 15%44+6.6Craft & service 20%90+18Value 10%63+6.3Momentum 8%95+7.6Track record 7%83+5.8Accountability 5%19+1Experts Score= 56Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction32
Reliability44
Craft & service90
Value63
Momentum95
Track record83
Accountability19

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