Is Henson Mechanical Heating Air and Plumbing any good?
Our verdict: solid, not standout — #26 of 67 HVAC contractors, better than 61%. Customers single out its momentum and craft & service; accountability is where it trails.
Momentum — better than 95% of peers
Craft & service — better than 90% of peers
Track record — better than 83% of peers
Satisfaction — 32th percentile
Accountability — 19th percentile
Henson Mechanical Heating Air and Plumbing for a/c system repair
Clear ✕163 customers reviewed a a/c system repair job here and rated it 4.93★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #13 of 57 HVAC contractors we track.
All 163 Google reviews tagged “A/C system repair” · showing 20
Jeremy did a great job! Professional, to the point and got it done! No surprises!
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
Great service! Dry knowledgeable
Steve was awesome and a super nice guy. I have been doing business with them for over 6 years. Steve got my problem fixed.
Jake showed up on time and figured out the problem and ordered part. Fixed 2 days later as we were not in a hurry.
Justin Smith was courteous and professional during the process of getting the problem taken care of.
Thanks so much for your quick response at a time when you guys were having so many calls at the hottest time of our summer!!!!!!! Super JOB
The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker
THE company to choose for your HVAC and plumbing needs. Awesome company!
Sean was on time, courteous and professional. He completed the checkup of the inside unit and quickly identified the problem was outside. The compressor was reading at 8 rather than 40. He had the necessary part in the van. He quickly replaced it and rechecked everything to make sure it was functioning properly.…
Thank you!!! Justin was very professional and courteous. He took his time explaining the deficiencies with my AC system and what he would be doing to repair it. He broke down costs(which are very reasonable), and gave me pointers on keeping my system healthy with the right maintenance. Thank you, Justin. I’d also…
I called with the hopes of having someone come out the following day for an a/c unit that wasn’t cooling, but Henson sent someone right away and Jake had the house’s cold air back in about 2 hours. Great service and great employees. Thank you!
Justin did a great job with my repair. He was very knowledgeable about the process.
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
One Hour always gives the best customer service and are very eager to find the problem and fix it. Always on time and their technicians are very polite and professional. We’d highly recommend them!!!
Scotty was amazing and efficient with getting my AC issue resolved! He also explained everything clearly that I would understand! His knowledge and understanding was excellent!!!! Thank you Scotty! The price to repair the piece was a bit steep, but we understood why!
Justin was professional and knowledgeable. He arrived as scheduled, determined the problem and took care of it! We are cool again! Thank you Justin
Professional,quick and on time. Good customer service as well.
Great service, Jake replaced a motor of the ac unit. He checked everything was working properly and didn’t leave until the temperature of the house was down to where needed to be.
Scott did a great job coming out late and fixing our Nest schedule allowing my wife to sleep through the night with constant cool air !
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Henson Mechanical Heating Air and Plumbing
Is Henson Mechanical Heating Air and Plumbing good?
Yes by most measures: 4.9★ from 1,846 Google reviews and an Experts Score of 56/100 (grade C), #26 of 67 HVAC contractors we track. 1.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Henson Mechanical Heating Air and Plumbing charge?
Customers reported a typical bill of $248 (middle half $83–$478), 23% below the HVAC contractors median of $322.
What do customers hire Henson Mechanical Heating Air and Plumbing for?
Mostly HVAC system maintenance (294), a/c system maintenance (188), HVAC system repair (183), a/c system repair (162).
Does the owner respond to complaints?
The owner replied to 46% of 1–3★ reviews (category: 63%).
