Is Henson Mechanical Heating Air and Plumbing any good?
Our verdict: solid, not standout — #26 of 67 HVAC contractors, better than 61%. Customers single out its momentum and craft & service; accountability is where it trails.
Momentum — better than 95% of peers
Craft & service — better than 90% of peers
Track record — better than 83% of peers
Satisfaction — 32th percentile
Accountability — 19th percentile
Henson Mechanical Heating Air and Plumbing for HVAC system maintenance
Clear ✕304 customers reviewed a HVAC system maintenance job here and rated it 4.94★. Most paid $1–200 (category typical: $37–$292). For this job it ranks #17 of 60 HVAC contractors we track.
All 304 Google reviews tagged “HVAC system maintenance” · showing 20
Caleb came by and almost immediately knew what the issue was. He was professional and adept at his job. He offered a maintenance plan that would keep my units running at peak performance. I recommend Henson Mechanical and Caleb as a tech.
He is very professional and explains things clearly
Justin was lovely! He came in, got straight to work, and took the time to explain everything to me. He was very professional, friendly, and made sure I understood what was going on throughout the process. I really appreciated his professionalism and great customer service. Thank you, Justin!
Thanks Sean and your co-workers help with my units preciate both of you
As usual, Justin was very professional and efficient in what he does/did. He quickly found and fixed the problem. In addition, he pointed out some potential trouble areas, with timely suggestions For prevention and recovery.
We just love Henson. They do such a great job serving our a/c units...and now they do plumbing too! Woodlake Baptist Church
Very nice and professional. Did a great job.
Quick response by a great tech! The two men who removed our old system and installed the new system did a great job!!! Now Bagby dud a check up on our system. Very professional, thorough, and efficient! A very happy customer for almost nine years!,,
Caleb was Amazing!!!! Best customer service ever and certainly knows his stuff! He took such good care of us!
Sean was polite, respectful and did a wonderful job with our ac maintenance! I hope he will be our service guy for our next maintenance service.
Justin did a Great job! Great personality. Arrived on time and got to work.
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
We have a three year-old and Work crazy hours and are never home. We’ve been having issues with our AC unit for about two weeks now on and off. One day it works, the next day it doesn’t. Two days ago it finally stopped working. I tried everything I could think of, because we all know googling can sometimes solve the…
Great service! Dry knowledgeable
No issues found . Scotty was very punctual, and polite.Professional and courteous as always.
Jake was awesome great customer service and professional and gave me great advice
Arrived at our condo and found water on the floor and AC unit not cooling. Henson air responded immediately over the weekend. Caleb came out and found the problem and was able to fix immediately. He went over and beyond and will always be our go to for anything in future. Highly recommend!!!
Sean came out this time and was very kind professional and courteous. Always a pleasure to work with this company
From the receptionist to the technician they were very pleasant. I spoke with Rachel who linked me to technician Caleb. He got in here and was very professional. He did his thing to cool off my hot home.
Kind and very professional. Will be out tomorrow to finish work.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Henson Mechanical Heating Air and Plumbing
Is Henson Mechanical Heating Air and Plumbing good?
Yes by most measures: 4.9★ from 1,846 Google reviews and an Experts Score of 56/100 (grade C), #26 of 67 HVAC contractors we track. 1.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Henson Mechanical Heating Air and Plumbing charge?
Customers reported a typical bill of $248 (middle half $83–$478), 23% below the HVAC contractors median of $322.
What do customers hire Henson Mechanical Heating Air and Plumbing for?
Mostly HVAC system maintenance (294), a/c system maintenance (188), HVAC system repair (183), a/c system repair (162).
Does the owner respond to complaints?
The owner replied to 46% of 1–3★ reviews (category: 63%).
