Is Henson Mechanical Heating Air and Plumbing any good?
Our verdict: solid, not standout — #26 of 67 HVAC contractors, better than 61%. Customers single out its momentum and craft & service; accountability is where it trails.
Momentum — better than 95% of peers
Craft & service — better than 90% of peers
Track record — better than 83% of peers
Satisfaction — 32th percentile
Accountability — 19th percentile
Henson Mechanical Heating Air and Plumbing for heating system repair
Clear ✕76 customers reviewed a heating system repair job here and rated it 4.99★. Most paid $200–400 (category typical: $228–$1.6k). For this job it ranks #1 of 51 HVAC contractors we track.
All 76 Google reviews tagged “Heating system repair”
Extremely pleased with Henson as company and with Jake Kitchens as the technician performing the service. The company is very responsive, schedules service very rapidly, and reasonably priced. Jake was very helpful and informative, and not only took care of my immediate issue but gave a lot of useful information…
Jeremy was very professional and thorough.
Justin was Great! They worked with me. Showed up promptly and after hours. Found the problem getting the part and coming back next day. They was no up sale . They said this is what is wrong and that was it. Even the owner showed up after hours Just to check on it. They were the only one that answered the phone after…
Awesome and always does good work
Great job by Justin…. Timely and professional.
THE company to choose for your HVAC and plumbing needs. Awesome company!
We had a great experience working with Henson Mechanical. Their team was professional, responsive, and knowledgeable throughout the entire process. From communication to the quality of workmanship, everything was handled efficiently and with attention to detail. It’s clear they take pride in their work and care…
Masterfully skilled, friendly, thorough, timely, knowledgeable and with the integrity to see the job through, both Scotty and Darrel took care of business and beyond including returning to the job to refine a small oversight. Priced at 'Reasonable Professional', One Hour heating comes highly recommended regarding…
Scotty is an outstanding service technician. Very knowledgeable and always keeps you informed on what’s going on!! The BEST!!
Jeremy was prompt and very helpful! I recently had a new HVAC system & thermostat installed and there were some issues with wiring. I called this morning and Jeremy was here with in 2 hours. I appreciated the quick response and correction of the problem!
Scotty did a great job. He’s a pro.
This was my Winter check up and my unit passed with flying colors
These guys are awesome! Very fair and honest! Reliable and professional!
I have not fully made a decision, however i am leaning heavily on using, ONE HOUR,heating&air conditioning services. Mr Art was excellent ,very professional in every way. My biggest problem is that due to coronavirus pandemic i suffered a great lost in business investments. Which left me with bad or no credit.
We need a new water heater... Everything was great from the beginning to completion. Thanks, Jack
Upon arrival Jake jumped right in to resolve our heating issues. His seriousness to get us back on line put us at ease. Last but not least, Jake was extremely kind, and he did not rush through answering the many questions that we had. To other homeowners, he is the real deal. He replaced the heating coil quickly, and correctly.
Very detailed and explains very well the problem. He did a great job.
Very professional and great service as always.
Scotty is a very friendly Service Tech and explains everything he does and what is needed in a very understandable manner!
Install new thermostat and replaced a capacitor.
“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…
Matt was a great serviceman he was professional communicated with me when on what the unit need and what had to be replace great job
This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!
Heater was not working now it's working. Trent did a Good job. I will hire again when I need a complete system. I got a complete system a couple of months after having my old furnace repaired. Even though it cost me more than the estimate a couple months before I was told by Art that this was because of a system…
Outstanding communication and timely to the appointment, professional all the way!
K.J. was the best! Just as I had given up hope and was expecting to have to replace my entire hvac heating system, they sent KJ out same day that I called. He spent an hour in the crawlspace doing maintenance and troubleshooting, and even changed my filter! Suddenly the heat started blowing and it was basically a…
Jack was knowledgeable and professional. He informed me of the problem and made me feel like family. I highly recommend and will be a returning customer!
As Always they tech (Jack ) was on time and provided thorough heating check quickly. Explained the possible issues clearly and quickly performed maintenance again! Have used these guys numerous times for multiple units.
I had two new outside AC units installed a new furnace down stairs and new coil upstairs. I am pleased with the units thus far and the company would recommend them to family and friends.
Quick service by an excellent tech!
Thanks Mr. Scotty Lowe ! I'm very appreciative to Mr. Lowe's professional approach to the service that One Hour Heating and Air Conditioning provides. Mr. Lowe, got my heat running, keeping me out of the cold and hospital. He was on time to provide service and a warm, friendly smile. Happy New Year ! Thank you, Mr.…
Driver was on time. Company kept in contact with me. Matt B. did an awesome job diagnosing the problem and finding a solution. Pricing is pretty good too.
Jack, the Technician excellent.
Super responsive. Jack came same day to fix our heating system. Came up with a quick fix to get our furnace up and running and saved us big time with the temps dropping to 10 degrees tonight. Thanks so much Jack and the rest of the team!
Justin Smith was on time, professional and a nice man!! Thank you Justin!!😊
Very knowledgeable and professional. Arrived early and went right to work. Gave me valuable information about my system while correcting my problem. Would use them again.
Great service
Awesome, on-time, great service !!!
Very professional team, knowledgeable and timely, replaced 3 hvac units in my home and all thermostats, provides check ups of units and impeccable customer service!
Art Scott was very helpful and professional
Tech came out and identified the problem within 5 mins, repaired the issue within 20 mins. Heat back flowing. Great service. Highly recommend
One Hour Heating & Air conditioning, hands down gave my Wife and I a very pleasant experience when it comes to TAKING CARE OF YOUR CUSTOMER! I want to thank Stephanie who answered the phone in a timely and professional manner, she LISTENED & ANSWER MY WIFE & I QUESTIONS with no HESITATION! 😄😄 Was able to get us…
Scotty was absolutely WONDERFUL and my 6yr old loved him!
Justin was on time very professional knew what he was doing. Great work.
I have been with this company for at least 5 years.. probably longer. They are very helpful and professional and really believe in taking care of their customers. My AC WENT OUT and they came out and fixed it right away. They service my hvac system to keep my home running smoothly. I recently got the UV ray…
Replaced leaking gas pipe to furnace
Scotty was great - diagnosed the problem in minutes - had the necessary part with him - and had it working very quickly. It was the coldest day of the year and One Hour was able to schedule Scotty's visit in a matter of hours. I couldn't be Happier!!!
Discovered heat was not working on Sunday 2.14.21... googled heating and air repair... found 1 Hour Heating & Air... scheduled for Monday am. When I tell you the service technician was on time... he was definitely on time. Jack was an absolute professional. He was personable, friendly and knowledgeable. I would recommend 1 Hour Heating & Air to anyone.
Jeremy from One Hour Heating and Air did a good job, was on time and very courteous. I will definitely use them again. The only complaint I had was that the service fee was not waived even though service was performed and charged. With other companies, the service charge is taken off if repairs are made. I will…
One Hour H&A is exceptional! They truly care about their customers. They take pride in a job well done and will do what it takes to get it right. They are professional, polite and honest. I highly recommend them!
I would have him come back and work on units in my house again! Very good worker.
Jeremy was on time and professional. He took the time to explain to me everything he was doing and as he was leaving a had a question so he came back in and checked my concern. When he left everything was working.
Scotty was very helpful and knowledgeable. And quick.
3 years ago they installed the unit. I had an issue with the evaporator. A technician came out and looked at it. Even though my labor warranty had expired they fixed the issue at no charge. I highly recommend that you call them for your HVAC needs. At least get an estimate from them as they do stand behind their work.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Henson Mechanical Heating Air and Plumbing
Is Henson Mechanical Heating Air and Plumbing good?
Yes by most measures: 4.9★ from 1,846 Google reviews and an Experts Score of 56/100 (grade C), #26 of 67 HVAC contractors we track. 1.2% of reviews in the last two years were 1–2★ (category average 2%).
How much does Henson Mechanical Heating Air and Plumbing charge?
Customers reported a typical bill of $248 (middle half $83–$478), 23% below the HVAC contractors median of $322.
What do customers hire Henson Mechanical Heating Air and Plumbing for?
Mostly HVAC system maintenance (294), a/c system maintenance (188), HVAC system repair (183), a/c system repair (162).
Does the owner respond to complaints?
The owner replied to 46% of 1–3★ reviews (category: 63%).
