HVAC Contractors · Atlanta, GA

Is Henson Mechanical Heating Air and Plumbing any good?

Our verdict: solid, not standout — #26 of 67 HVAC contractors, better than 61%. Customers single out its momentum and craft & service; accountability is where it trails.

👍 Strengths

Momentum — better than 95% of peers

Craft & service — better than 90% of peers

Track record — better than 83% of peers

👎 Watch-outs

Satisfaction — 32th percentile

Accountability — 19th percentile

Henson Mechanical Heating Air and Plumbing for installation

Clear ✕

61 customers reviewed a installation job here and rated it 4.90★. Most paid $100–200 (category typical: $1.1k–$2.8k). For this job it ranks #14 of 36 HVAC contractors we track.

All 61 Google reviews tagged “Installation” · showing 40

★★★★★ Jessica · Edited a week ago

I have used One Hour for a few years now. They have always been professional, helpful, trustworthy, and efficient. I would recommend this company to anyone.

InstallationA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Sandra · Edited a month ago

Jeremy did a great job! Professional, to the point and got it done! No surprises!

InstallationA/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Betsy · Edited 3 months ago

Getting our appointment scheduled and completed was seamless! Jake was timely, knowledgable, and polite. He had us up and running in no time.

Paid $1–200Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Clara · Edited 3 months ago

The service I received today from Henson mechanical service today I rate as excellent, professional and a very friendly tech by the name Nick Walker

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenance+ Responsiveness
★★★★★ Desmond · Edited 4 months ago

Always satisfied with and appreciative of the service provided by Henson. 👍🏾

HVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Katie · 4 months ago

THE company to choose for your HVAC and plumbing needs. Awesome company!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Paul · Edited 5 months ago

He did a very good job

Reasonable priceCleaningHeating equipment repair & installationInstallation+ Responsiveness+ Quality+ Value
★★★★★ Larry · Edited 5 months ago

Sean was delightful! Early Monday morning service call and he was VERY alert and appeared to be happy to be at my house handling my service call. He did great job!!

HVAC duct & vent installationInstallation+ Responsiveness+ Quality+ Professionalism
★★★★★ Yue · 6 months ago

Jake from Henson Mechanical did a fantasic job as always. He's always very pleasant to work with and very helpful. Recommand!!

Reasonable priceHVAC system maintenanceA/C system maintenanceInstallation
★★★★★ Erwin · Edited 6 months ago

Very professional and a very good company to deal with I would recommend them to anyone family and friends

A/C system maintenanceInstallation+ Professionalism
★★★★★ Obby · Edited 6 months ago

Sean did our regular 6 month maintenance, added Freon and gave us an honest assessment of the system’s life expectancy. He installed a new thermostat and took time to explain everything. Thanks !

Paid $1–100Great priceHeating system maintenanceInstallationA/C preventive maintenance
★★★★★ Melissa · Edited 7 months ago

Jeremy was prompt and very helpful! I recently had a new HVAC system & thermostat installed and there were some issues with wiring. I called this morning and Jeremy was here with in 2 hours. I appreciated the quick response and correction of the problem!

Reasonable priceHeating system repairInstallationThermostat installation+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Chelsea · Edited a year ago

Scotty is the best! Always kind, efficient, knowledgeable, and professional.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Professionalism
★★★★★ J · Edited a year ago

Justin came late on a Friday, I loved that my problems were fixed before the weekend Update: Jake is great too

Install ACHVAC duct & vent installationHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ not · Edited a year ago

One hour air has taken care of my HVAC needs for several years. They are good. Jake did a great job today. He explained everything to me. He gave me four different options to choose from for a new furnace.

InstallationInstall thermostatHeating system maintenance+ Punctuality+ Professionalism
★★★★★ Bobby · Edited a year ago

Lane Utley and Nick removed our old, faulty HVAC system and installed a new one. They were both very professional, courteous and respectful. They put down heavy cloths to protect our floors. And they kept us informed of what they were doing. We are very pleased with our new HVAC system and recommend One Hour Hearing…

InstallationHeating system installationInstall AC
★★★★★ Luellen · Edited a year ago

I have not fully made a decision, however i am leaning heavily on using, ONE HOUR,heating&air conditioning services. Mr Art was excellent ,very professional in every way. My biggest problem is that due to coronavirus pandemic i suffered a great lost in business investments. Which left me with bad or no credit.

HVAC system maintenanceHeating system repairInstallation+ Punctuality+ Value
★★★★★ Judy · Edited 2 years ago

Nick was excellent- a VERY hard worker in this excruciating heat. Very cordial and very professional. He was patient in explaining the thermostat and using iPhone to raise or lower the temperature when away from home. This company is A+ in our opinion and we would recommend them for ALL heating/cooling needs !!

HVAC system repairInstallation+ Punctuality+ Quality+ Professionalism
★★★★★ Debbie · Edited 2 years ago

Steve is great.

HVAC system repairHVAC system maintenanceA/C system maintenance+ Professionalism
★★★★ Mehdi · Edited 2 years ago

He is a true, professional, knows what is needed, where and how! We are glad that we choose One Hour Heating & Air Conditioning, Snellville. They are good pros! Justin is best among all whoever came to work.

Installation+ Punctuality+ Quality
★★★★★ Gina · 2 years ago

Phenomenal and personable service, we will continue to use the company!!

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Bert · Edited 3 years ago

This is the second time I have used One Hour Heating & Air and for the second time in a row they exceeded my expectations and delivered above and beyond service. Jeremy was our technician again and hope next time he comes to service again. This install wasn’t without problems, but Jeremy and team ensured that we…

HVAC system repairInstallation
★★★★★ Chuck · Edited 3 years ago

I've used this company for a very long time. I've bought 2 furnaces from them for two different houses. They are always extremely professional and pleasant, friendly and knowledgeable. I will say that they always try to upsell and the furnaces were NOT cheap. But the service is top notch. Every technician I've had…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 3 years ago

“The best in the business”. Have no doubt that these guys are the best. They installed a new system in my home and in my business. After my experience I will use no one else. Steve (owner) and his son Jake care for their customers like family. They always go the extra mile to make sure the job is done right. Don’t…

A/C system maintenanceA/C system dismantlementHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★ Ben · Edited 3 years ago

We've had issues on and off with the unit that was installed. According to the techs they sent out it wasn't installed properly then when the warranty expired that's when the thing started falling apart. We got a different group to look at it and One Hour kept replacing parts with used parts. So now we're having to…

InstallationA/C system repair− Quality− Value
★★★★★ S · Edited 3 years ago

Steve was very Knowledgeable about the equipment and very thorough. He found the problem in no time. One Hour Heating and Air Conditioning team. 👍🏾😊

HVAC system repairInstallationA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Torestha · Edited 3 years ago

Jeremy did a great job I’m very thankful for him. He fixed the problem with my AC thanks again Jeremy. Torestha Hardial

HVAC system maintenanceHVAC system repairHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ LaTanya · Edited 3 years ago

This company trumps all heating and air companies in Ga! Wow! Incredible job on my installation and now services all of my maintenance. Reliable, trustworthy, punctual and everything in between. Hire them! You will not be disappointed!

A/C system maintenanceHVAC duct & vent cleaningHeating equipment repair & installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Carmella · Edited 3 years ago

Art was the Salesman who sold us our units in 2021 and he really took care of us! He was as a friend who wanted the best for us from beginning to end! The guys who did our installation were great! We have no complaints and you can't go wrong using One Hour Heating and Air! (This one should have been posted last…

Heating equipment repair & installationHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Paul · 3 years ago

Steve was very professional and knowledgeable. He came the day before and walked me through the entire install, what to expect during the install, how the unit was going to be installed. He addressed any and all concerns that I had. On the day of the unit installation everything went as planned. Steve and his…

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Sam · Edited 4 years ago

10/19 - 10/21 - Art Scott saved us from overspending at another HVAC on the services that we needed. He stayed in contact with us and explained everything that the technicians were going to do. The team came right in got to work and fixed issues caused by the shoddy work performed by 1st Estates Management and…

Heating equipment repair & installationInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Nicole · 4 years ago

Very professional team, knowledgeable and timely, replaced 3 hvac units in my home and all thermostats, provides check ups of units and impeccable customer service!

Heating system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ K · 4 years ago

A fantastic company to work with. They are flexible, professional, and communicate well with clients. I would recommend them to anyone. My home has used them for a number of different services and would use them again in the event we need the services. All the techs are great and thorough at what they do.

CleaningHVAC system maintenanceHVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
★★★★★ Shameka · 4 years ago

After meeting with several companies we decided to go with One Hour to replace our AC units and it was mostly because of Art! He was professional, on time and took the time to explain the installation, warranties & financing without a bunch of BS. Plus One Hour had serviced our unit in the past and had done a great…

A/C system maintenanceInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Lyndon · 4 years ago

Matt was awesome! Professional and courteous. He came on time, check out what he had to do and knocked it out. I will be using them again!!! Great job!!!

CleaningInstallationA/C preventive maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Heather · Edited 4 years ago

Great, prompt service. Very polite and explained everything and all of my options. Plus, it was the day before Thanksgiving.

Install ACInstallation
★★★★★ Teresa · Edited 4 years ago

The technicians arrived on time and prepared to work. My entire HVAC system needed to be replaced so the job took a bit longer than expected. These guys took the time to install, check and re-check to insure that everything was working properly. They explained everything that was done and showed me how to operate…

Heating system maintenanceInstallation+ Quality+ Value
★★★★★ DV · 4 years ago

I have had a different person come to my house every time and every single one has been professional, courteous and pleasant. A great group of people and I love my new HVAC system

A/C system maintenanceHeating equipment repair & installationHeating system maintenance+ Punctuality+ Quality+ Professionalism
★★★★★ Lyseenia · 5 years ago

Scott was very professional and thorough. He was extremely patient and answered all of our questions and concerns. He made sure we were completely satisfied. We find him to be a very trustworthy and honest person. The technicians that did the installations of our Air conditioner and furnace were very professional…

A/C system maintenanceHVAC duct & vent cleaningHeating equipment repair & installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Marie · 5 years ago

I will get the install done this month Mr art Scott was professional friendly and knowledgeable the best price was offered I pray that Goodman is a good quality brand it is not one advertised thx

Installation+ Punctuality+ Professionalism+ Value

Show more installation reviews (21 more) →

Price

$$$$
$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Questions about Henson Mechanical Heating Air and Plumbing

Is Henson Mechanical Heating Air and Plumbing good?

Yes by most measures: 4.9★ from 1,846 Google reviews and an Experts Score of 56/100 (grade C), #26 of 67 HVAC contractors we track. 1.2% of reviews in the last two years were 1–2★ (category average 2%).

How much does Henson Mechanical Heating Air and Plumbing charge?

Customers reported a typical bill of $248 (middle half $83–$478), 23% below the HVAC contractors median of $322.

What do customers hire Henson Mechanical Heating Air and Plumbing for?

Mostly HVAC system maintenance (294), a/c system maintenance (188), HVAC system repair (183), a/c system repair (162).

Does the owner respond to complaints?

The owner replied to 46% of 1–3★ reviews (category: 63%).

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