Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts

Experts Reviews · Company report
Heritage Hardwood Floors LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%57+13.8Value 14%92+13Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Heritage Hardwood Floors LLC

Lexington, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 hardwood flooring dealers · 4.7★ from 35 Google reviews

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Report card

Percentile vs other hardwood flooring dealers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heritage Hardwood Floors LLC is better than 76% of hardwood flooring dealers.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 57% of hardwood flooring dealers.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heritage Hardwood Floors LLC is better than 98% of hardwood flooring dealers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 92% of hardwood flooring dealers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heritage Hardwood Floors LLC is better than 100% of hardwood flooring dealers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 90% of hardwood flooring dealers.A
90

Reviews for your job

Customers hired Heritage Hardwood Floors LLC for 6 kinds of job.

Heritage Hardwood Floors LLC for floor refinishing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Floor refinishing”

Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This review is (long) overdue, but I would absolutely recommend Heritage Hardwood Floors!! Jesse and Kathryn were very friendly, professional, courteous, timely, and their team did an excellent job. We had about 1800~ SF of hardwood floors sanded, stained, and sealed, and we also installed LVT in two bathrooms and a…

Customer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's review
Floor refinishingFloor tile installationInstall flooring+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They treated us very well, and our newly refinished hardwood flooring is beautiful! I highly recommend.

Floor refinishingInstall flooringWood floor repairs+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring5—
Repair flooring4—
Wood floor installation3—
Laminate floor installation2—
Floor refinishing2—
Wood floor refinishing2—

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