Flooring contractor · Lexington, NC · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%57+13.8Value 14%92+13Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 20 hardwood flooring dealersiPosition by Experts Score among all companies we track in this category. · better than 11%
4.7★★★★★35 Google reviews · 24 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Heritage Hardwood Floors LLC handles hardwood refinishing, installation, and repair projects with professional crews, competitive pricing, and clear communication throughout the process. Reviewers frequently note punctual scheduling, minimal dust control, and the company's ability to source specific materials or correct previous contractor errors. One criticism involves a driver’s reckless behavior on the road, though this did not seem to impact the quality of the flooring work itself.
Google rating: 4.7 out of 5 from 35 reviews (91% five-star).
Reviews on this page: 35 Google reviews (31 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 18, 2026.
Service: Hardwood Flooring Dealer serving Lexington, North Carolina.
Data from Google, last updated October 26, 2026.
Score profile vs other hardwood flooring dealers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Heritage Hardwood Floors LLCHardwood Flooring Dealers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heritage Hardwood Floors LLC: 76/100 on this factor. Category median: 92.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heritage Hardwood Floors LLC: 57/100 on this factor. Category median: 88.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heritage Hardwood Floors LLC: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heritage Hardwood Floors LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC: 90/100 on this factor. Category median: 47.A
90
Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.7of 5
5 stars3291%
4 stars00%
3 stars13%
2 stars00%
1 star26%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
97%praise
Praise5797%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1322%
Quality & results1220%
Staff & attitude1220%
Speed & response814%
Communication610%
Price & value610%
Honesty & trust23%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This review is (long) overdue, but I would absolutely recommend Heritage Hardwood Floors!”
“Great job with cleaning up afterwards which is so appreciated!”
“Heritage did a very professional job and kept us informed every step of the way.”
“Jesse and Kathryn were very friendly, professional, courteous, timely, and their team did an excellent job.”
“The guys were wonderful, kept everything clean and kept us updated on everything they were doing.”
“I would recommend Heritage Hardwoods to anyone that wants a quality job at a reasonable price.”
“They were very timely and upfront they have their own installers and sub- contractors.”
People customers mention
Kathryn6 reviews
Jesse5 reviews
Hardwoods3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Heritage Hardwood Floors LLC for 6 kinds of job. Pick one to see what they paid and said.
keri4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Recently had hardwood floors redone—sanded and stained. VERY pleased with the result! Heritage did a very professional job and kept us informed every step of the way. Great job with cleaning up afterwards which is so appreciated! Very reasonable—-highly recommend!!
Reasonable price
Wes5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I have used Heritage for flooring projects at both my home and my office. For my home, they were able to find a unique sized white oak plank that suited our space perfectly. No one else around could find what we were looking for. We recently refreshed our breakroom kitchen at our office building as well, and…
MikeLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was getting quotes to rip out carpet, add hardwood, and restain / finish the old hardwoods with the new wood to match. Heritage Hardwoods price was competitive but they didn’t just ask what I wanted, they made recommendations and guided me through the process. They have their own crews instead of subbing out,…
Monique1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent to work with! I had two bedrooms that needed wood flooring to match the pre-finished wood floors in the rest of my house. Heritage was very patient with me as I tested various samples. Their installer was top notch! I would use them again without hesitation.
DONALD15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jesse, Kathryn and their staff are very professional, knowledgeable and friendly. They take pride in their work and strive to make the customer happy and satisfied! Our floor and steps look wonderful! I would highly recommend Heritage Hardwood Floors!
ErinLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
After I made a little "oops" w some Bona floor polish, I was so upset... didn't want to have to re-finish all my floors just because of my ridiculous mistake. We had used Heritage Hardwood Floors at the recommendation of a friend to refinish the floors in a renovation house we purchased. So when I made my "faux…
Recently had hardwood floors redone—sanded and stained. VERY pleased with the result! Heritage did a very professional job and kept us informed every step of the way. Great job with cleaning up afterwards which is so appreciated! Very reasonable—-highly recommend!!
Price assessment: Reasonable price
Response from the owner · 2 months ago
Thank you for trusting us with your flooring project & for taking the time to provide us with a review. We are delighted that you are happy with your floors & our services. It was a true pleasure working with you!
Wes Johnson5 reviewsiTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
I have used Heritage for flooring projects at both my home and my office. For my home, they were able to find a unique sized white oak plank that suited our space perfectly. No one else around could find what we were looking for. We recently refreshed our breakroom kitchen at our office building as well, and Heritage found and installed a great LVP product that looks amazing and will be extremely durable. Could not be happier with the knowledge and professionalism of the owners and staff. From start to finish, everything went smoothly. Doing business with them was SO MUCH better than a big box store. Highly recommended.
Thanks for taking time to leave us a review; we know how valuable your time is, especially running your own business! We truly appreciate your trusting us with all of your flooring projects & thank you for being a repeat client. Please reach out to us with anything going forward, we are always here to help. Thanks again, for everything!
Mike PollerLocal Guide · 14 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
I was getting quotes to rip out carpet, add hardwood, and restain / finish the old hardwoods with the new wood to match. Heritage Hardwoods price was competitive but they didn’t just ask what I wanted, they made recommendations and guided me through the process. They have their own crews instead of subbing out, which is a plus in my book. The end work was fantastic and they were there to answer questions throughout the process. I’d use them again if I needed to.
Response from the owner · a year ago
We really appreciate you leaving us a review! We are so glad that you are happy with our services - Ultimately, That Is Our Goal! Thanks again for trusting us with your flooring project & don't hesitate to reach out with any questions or concerns.
Monique Joannette1 reviewiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Excellent to work with! I had two bedrooms that needed wood flooring to match the pre-finished wood floors in the rest of my house. Heritage was very patient with me as I tested various samples. Their installer was top notch! I would use them again without hesitation.
Response from the owner · a year ago
We truly value your feedback of our services, so thank you for taking the time to do so. We are thrilled that you are happy with everything & you were such a pleasure to work with as well! Please reach out to us if you have any questions or concerns going forward. We value your business & thank you for trusting us to complete your flooring project for you!
DONALD RICHARDS15 reviewsiTotal number of Google reviews DONALD has written across all businesses on Google Maps, not just this one.
Jesse, Kathryn and their staff are very professional, knowledgeable and friendly. They take pride in their work and strive to make the customer happy and satisfied! Our floor and steps look wonderful! I would highly recommend Heritage Hardwood Floors!
Response from the owner · 2 years ago
Thank you so much for taking the time to leave us review! We are so glad that you love your floors & were happy with our services! Please let us know if we can be further assistance & thanks for trusting us to complete your flooring project!
Erin KalajianLocal Guide · 23 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
After I made a little "oops" w some Bona floor polish, I was so upset... didn't want to have to re-finish all my floors just because of my ridiculous mistake. We had used Heritage Hardwood Floors at the recommendation of a friend to refinish the floors in a renovation house we purchased. So when I made my "faux pas" it made sense to call them. James came out and was able to remove the mistake I made w the polish. Then we were able to re-polish the affected area with really good results. He didn't even charge us ! When the time does come for us to re-finish our floors in our main residence, Heritage Hardwood Floors will be the only place we will call. I cannot recommend them highly enough.
Response from the owner · 2 years ago
Thank you for taking time out of your busy schedule to leave us a review! We are happy that we were able to resolve your flooring issues & that you are happy with our services. We really appreciate you trusting us with your flooring needs. Please reach out with any other questions or concerns in the future.
Kari Stevens8 reviewsiTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
From the estimate to completion of my floors was totally professional! The guys were wonderful, kept everything clean and kept us updated on everything they were doing. My floors are extremely beautiful and we couldn’t be happier!! This is definitely the company to call for your flooring needs!
Response from the owner · 2 years ago
Thank you for taking the time to leave us a review! We are thrilled that you love your new floors & that you are happy with our services. It is always a pleasure to work with such wonderful clients, like yourself. Please let us know if we can be of further assistance or have any concerns going forward. Thanks again for your business!
Jerry Kalajian6 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Heritage Hardwood Floors was recommended to us from some friends who were VERY happy with their floors. SO GLAD WE WENT WITH HERITAGE!
This is an older home and the floors are oak and pine, and were rough.. In a word the result was BEAUTIFUL. Beyond the end result there was virtually NO dust. Unbelievable. The floors were ground and sanded and 1st coat in 1 day. Heritage came back and put on a 2nd coat then a 3rd coat of poly and I could not be happier with the end result.
James [Sales] and Shawn [Finisher lead guy] were just great to deal with. We has 1 small issue with a threshold going into a bathroom and Shawn was back the following day and made it right.
PS: A shout out to Kathryn in the office who kept me up to date what was going on..
Side Note:
We were going to go the LVP route.. So glad we went with Heritage refinishing the floors. The house is old but now the floors have a nice warm look and feel vs the commercial hotel room look!
Response from the owner · 2 years ago
Thank you so much for taking time to leave us a review. We value our clients' feedback, positive & negative. All of it helps us to be better! We are tickled that you love your hardwood floors & were pleased with our services. We truly appreciate your business & positive review! Please reach out to us with any questions or concerns going forward.
david oest3 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
A++++
Easy to work with and good communication during the entire process. Highly recommended.
Services: Wood floor installation
Response from the owner · 3 years ago
Thank you for taking the time to leave us a review. We are thrilled that you were happy with the services we provided. We strive to exceed our clients' expectations. We truly appreciate your business!
Greg Webb4 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Sales staff was very knowledgeable, friendly and helpful. Project manager did an excellent job in managing the install, communicating and responded to any questions. Installers did an excellent job and I am very pleased with the finished work. They were very friendly, courteous and respectful of my property.
We know how valuable your time is, so we truly appreciate your taking the time to leave us a review. We are so pleased that you are happy with your floors & the services we provided. You were a great pleasure to work with as well! If there is anything we can do for you, please let us know. Again, we are thankful for your business.
