Analyzing 7,409,9737.4M ReviewsFor 20,94920.9K Experts

Experts Reviews · Company report
Heritage Hardwood Floors LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%57+13.8Value 14%92+13Replies to reviews 7%90+6.4Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Heritage Hardwood Floors LLC

Lexington, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 hardwood flooring dealers · 4.7★ from 35 Google reviews

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Report card

Percentile vs other hardwood flooring dealers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heritage Hardwood Floors LLC is better than 76% of hardwood flooring dealers.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 57% of hardwood flooring dealers.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Heritage Hardwood Floors LLC is better than 98% of hardwood flooring dealers.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 92% of hardwood flooring dealers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heritage Hardwood Floors LLC is better than 100% of hardwood flooring dealers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Heritage Hardwood Floors LLC is better than 90% of hardwood flooring dealers.A
90

Reviews for your job

Customers hired Heritage Hardwood Floors LLC for 6 kinds of job.

Heritage Hardwood Floors LLC for install flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Install flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8

All 5 Google reviews tagged “Install flooring”

Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This review is (long) overdue, but I would absolutely recommend Heritage Hardwood Floors!! Jesse and Kathryn were very friendly, professional, courteous, timely, and their team did an excellent job. We had about 1800~ SF of hardwood floors sanded, stained, and sealed, and we also installed LVT in two bathrooms and a…

Customer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's review
Floor refinishingFloor tile installationInstall flooring+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 150 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They treated us very well, and our newly refinished hardwood flooring is beautiful! I highly recommend.

Floor refinishingInstall flooringWood floor repairs+ Responsiveness+ Quality+ Professionalism
BriaLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did an amazing job refinishing the older hardwoods in my parents’ house that were horribly botched by a subpar contractor last year. Very high quality work and they finished ahead of schedule to my mom’s pleasant surprise. Do not hesitate to work with Heritage… she sure wishes she had the first go ‘round but…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
EllieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently moved into a new home and had all of the hardwoods downstairs sanded and refinished, and also had new hardwoods installed upstairs. Jesse and Kathryn were great and very easy to work with. Kathryn does all the scheduling and she is on top of things, and I appreciate how responsive she is. Their crew that…

Install flooring+ Responsiveness+ Quality+ Professionalism
Charlie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Heritage Hardwood Floors are very professional and one of the best values of the various flooring companies that we checked out. They were also very caring and helped us fix a mistake that a DIFFERENT company made. Before my wife and I moved into our new home, we had hired a different company to refinish the floors…

Install flooringRepair flooring+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Install flooring5—
Repair flooring4—
Wood floor installation3—
Laminate floor installation2—
Floor refinishing2—
Wood floor refinishing2—

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