Heyn Brothers Service Roofing logo

Heyn Brothers Service Roofing

Roofing contractor · Waterloo, IA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 63 roof cleaningPosition by Experts Score among all companies we track in this category. · better than 84%
5.0 ★★★★★ 62 Google reviews · 15 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
$9.0ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Heyn Brothers Service Roofing at a glance

Google reviewers rate Heyn Brothers Service Roofing five stars based on sixty-two reviews, with the owner responding to fifteen percent of comments. Customers frequently describe the company as professional, punctual, and communicative, noting that staff provide clear explanations and fair pricing for roofing and siding services. Recurring themes include efficient work, thorough cleanup, and reliable scheduling, while no common criticisms emerge from the provided excerpts.

  • Google rating: 5.0 out of 5 from 62 reviews (100% five-star).
  • Reviews on this page: 62 Google reviews (23 with written comments).
  • Owner responses: the business replied to 15% of reviews.
  • Most recent review: June 11, 2026.
  • Service: Roof Cleaning Company serving Waterloo, Iowa.

Data from Google, last updated November 2, 2026.

Score profile vs other roof cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

Satisfaction100Reliability99Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 97)Reliability: 99 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
This companyRoof Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Heyn Brothers Service Roofing: 100/100 on this factor. Category median: 97.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Heyn Brothers Service Roofing: 99/100 on this factor. Category median: 97.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Heyn Brothers Service Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Heyn Brothers Service Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–

Bar = this company · dark tick = category median.

Star ratings

62 Google reviews we collected

  • 5 stars62100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 23 written reviews

  • Praise5198%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price975%
  • Reasonable325%
  • Overpriced00%
  • Not sure00%
$9.0k-12% vs typical roof cleaning

Middle half of what 6 customers paid ($1.1k–$13k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results1121%
  • Staff & attitude917%
  • Speed & response917%
  • Would recommend815%
  • Communication612%
  • Price & value612%
  • Honesty & trust36%

What customers talk about

We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Easy to work with got me a great quote and fantastic service!”
  • “Very Professional, listened to my needs and delivered a great roof.”
  • “From initial contact to receiving the bid, the process was seamless and timely.”
  • “I would recommend you contact this amazing business in a heartbeat.”
  • “Not only did they redo my roof, they explained what the previous owner had done cheaply to the roof and he fixed it so that my roof is now properly ve…”
  • “I like to work with people I can trust to answer my questions up front and deliver on the quality work I expect for a fair price.”
  • “Care, Dedication, Trust, and professionalism are the first words that come to mind when dealing with this amazing outfit.”

People customers mention

  • Ben 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Heyn Brothers Service Roofing for 3 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Philip5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ben and his Crew are amazing. Care, Dedication, Trust, and professionalism are the first words that come to mind when dealing with this amazing outfit. I would recommend you contact this amazing business in a heartbeat. Not only did they redo my roof, they explained what the previous owner had done cheaply to the…

Paid $10,000–12,000Great priceRoof repairRoof installation
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

We have used Service Roofing for the flat roofing on our church for many years and now that they do pitched roofing (shingles) we asked Ben Trogs to come out and look at our shingles where we had some issues. He explained what needed to be done to fix the problem. We then decided to have all the shingles replaced.…

Paid $20,000+Reasonable priceRoof inspection
Gerald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ben's realistic assessment was helpful. Honesty and integrity was what I was told would be found at Heyn Brothers. Indeed it was!

Paid $1–2,000Great priceRoof repairService not listed
curtis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They came out got set up quickly and went to work and did an amazing job with clean up and if they had questions they called right away

Paid $12,000–14,000Reasonable priceRoof repairRoof installation

Photos

Customer reviews

5.0 ★★★★★ 62 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Wendy StanfordLocal Guide · 120 reviewsTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were excellent. They got the job done immediately!

Response from the owner · 4 months ago

Thank you so much Wendy! It was a pleasure to work with you!

monty daniels6 reviewsTotal number of Google reviews monty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very Professional, listened to my needs and delivered a great roof.

  • Price assessment: Great price
  • Price: $6,000–8,000
  • Services: Roof repair
Kaleb Boleyn1 reviewTotal number of Google reviews Kaleb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Austin M. is the man!! Easy to work with got me a great quote and fantastic service!!

Ryleigh Lourdes3 reviewsTotal number of Google reviews Ryleigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast, professional, and high-quality work. The crew was respectful, cleaned up everything, and the roof looks great. Would definitely recommend!

  • Price assessment: Reasonable price
Ginger PoulosLocal Guide · 17 reviewsTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Working with Ben is great!

Marty HolubLocal Guide · 17 reviewsTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben has been taking care of people his entire life. When you call him or his office you'll get the same attention to detail and your needs for your home with the same effort he put into caring for every student he taught and school he ran. Your home is important to you and it's important to Ben. I like to work with people I can trust to answer my questions up front and deliver on the quality work I expect for a fair price. I'd recommend giving Ben at Heyn Brothers Service Roofing a call to see if there is a way he can help you with your home.

Chris Fischer10 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ben and the team at Heyn Brothers Service Roofing were amazing to work with! They made the whole process from inspection to final clean-up a breeze. We couldn’t be happier with the results, thank you.

  • Price assessment: Great price
  • Services: Roof inspection, Roof installation
Joshawa Dumas6 reviewsTotal number of Google reviews Joshawa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience from start to finish! Professional, Quality service, and knowledgeable staff. Highly Recommended!!!!

Sara Troge6 reviewsTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best around! I cannot recommend enough - you won’t be disappointed!

  • Price assessment: Great price
  • Services: Roof installation
Todd Russ9 reviewsTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I want to give a shout out to Ben and his team at Heyn Brothers. From initial contact to receiving the bid, the process was seamless and timely. Thank you for your help!

  • Price assessment: Great price
  • Services: Service not listed

Heyn Brothers Service Roofing on Google Maps →

Business details