Sonny Leandro4 reviewsTotal number of Google reviews Sonny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, fast and reliable!
HHR Towing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%87+13.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 60 towing servicesPosition by Experts Score among all companies we track in this category. · better than 76%
5.0 ★★★★★ 32 Google reviews · 19 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Oct 2026latest review
HHR Towing at a glance
HHR Towing holds a 5.0 rating from 32 reviews, with the owner responding to 97% of feedback. Customers frequently praise the company for fast response times, fair and transparent pricing, and professional communication during roadside assistance and vehicle relocation. Staff members are noted for handling vehicles with care, maintaining clean trucks, and providing courteous service, including transporting customers to their drop-off locations. All available excerpts are positive, with no recurring criticisms identified in the provided data.
- Google rating: 5.0 out of 5 from 32 reviews (100% five-star).
- Reviews on this page: 32 Google reviews (32 with written comments).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: October 23, 2026.
- Service: Towing Service serving McKinney, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.HHR Towing: 99/100 on this factor. Category median: 92.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.HHR Towing: 96/100 on this factor. Category median: 89.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.HHR Towing: 87/100 on this factor. Category median: 100.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.HHR Towing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
- 5 stars32100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 32 written reviews
- Praise7799%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price250%
- Reasonable250%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1621%
- Speed & response1621%
- Would recommend1317%
- Quality & results1215%
- Price & value1013%
- Communication68%
- Honesty & trust56%
What customers talk about
We read 32 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His professionalism turned a bad night into a smooth, hassle-free experience.”
“He was right on time and communicated well with what he was going to do.”
“I highly recommend HHR; their service is outstanding.”
“Great service, great prices and great customer service”
“Very good customer service and the pricing was reasonable for us.”
“Chris arrived when he said he would and took the time to explain the entire process clearly.”
“He was transparent right from the start, giving me an upfront cost so there were no surprises.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was late. Gave me a really good price. No issues with the tow. Christan is the GOAT! If you're thinking about getting a tow. Call him first. Very professional.
Great price
Joshua10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Five Stars. Zero Complaints. Saving their phone number- best tow company I’ve ever used.
Judy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Needing a tow at night for the very first time was stressful, but Chris completely put me at ease. He was transparent right from the start, giving me an upfront cost so there were no surprises. Chris arrived when he said he would and took the time to explain the entire process clearly. His professionalism turned a…
Reasonable price
Dora3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Christian was so nice. He was right on time and communicated well with what he was going to do. I told him he was very sweet he quoted me one price and I gave him a little more just because he was nice and didn’t try to over charge me because I am a woman. And plus it was hot. I would highly recommend this towing company
Reasonable price
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great communication and extremely friendly staff. I also haven’t seen a tow truck driver take as much pride in his work as this guy did. Even though my car is essentially an old pile of metal he made sure to still load and unload my vehicle with more care than I probably would have. I hope I don’t need a tow truck…
Mauricio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Muy buen servicio, rápido y profesional y eficiente, muchas gracias HHR por rescatarme, realmente recomiendo HHR muy buen servicio
Photos
Customer reviews
5.0 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Josh Norton5 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service at a fair price.
Response from the owner · 4 days ago
Josh, thanks for your review. We prioritize straightforward service and keeping our rates reasonable, so we appreciate you letting us know we hit the mark. Take care!
anthony jimenez6 reviewsTotal number of Google reviews anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was late. Gave me a really good price. No issues with the tow. Christan is the GOAT! If you're thinking about getting a tow. Call him first. Very professional.
- Price assessment: Great price
Response from the owner · a week ago
Anthony, thanks for the review. We’re glad we could get to you quickly and offer a fair price when you needed it. Take care!
Joshua D Nie10 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFive Stars. Zero Complaints. Saving their phone number- best tow company I’ve ever used.
Response from the owner · 3 weeks ago
Joshua, thanks for the review. We look forward to being there for you if you need a hand down the road. Take care!
Eli J (EJ)1 reviewTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlesuper reliable definitely recommend 👌🏾
Response from the owner · a month ago
Eli, thanks for the review. Our team strives to be there whenever a reliable hand is needed, and we’re glad we could assist you. Take care!
Noah Martinez1 reviewTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, great prices and great customer service
- Price assessment: Great price
Response from the owner · a month ago
Noah, thank you for the review. We are dedicated to efficiency with fair pricing, so we appreciate you letting us know we hit the mark. Take care!
Francisco Hidalgo1 reviewTotal number of Google reviews Francisco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper professional! Highly recommend
Response from the owner · 4 months ago
Francisco, thank you for your review. We're glad our service met your expectations. Have a great day!
Judy Carroll13 reviewsTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNeeding a tow at night for the very first time was stressful, but Chris completely put me at ease. He was transparent right from the start, giving me an upfront cost so there were no surprises. Chris arrived when he said he would and took the time to explain the entire process clearly. His professionalism turned a bad night into a smooth, hassle-free experience. I have already saved his information just in case I ever need his help again!
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Judy, thank you for your review. We understand that needing a tow, especially at night, can be stressful, and we’re glad Chris was able to make the process clear and straightforward for you. We're here to help if you ever need us again.
Dora Jackson3 reviewsTotal number of Google reviews Dora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristian was so nice. He was right on time and communicated well with what he was going to do. I told him he was very sweet he quoted me one price and I gave him a little more just because he was nice and didn’t try to over charge me because I am a woman. And plus it was hot. I would highly recommend this towing company
- Price assessment: Reasonable price
Response from the owner · 2 months ago
Dora, thank you for your review. We are happy to hear that Christian provided helpful, transparent service. We appreciate your business!
Dennis Griffin1 reviewTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood folks to do business with.
Response from the owner · 3 months ago
Dennis, thanks for the review! We're glad you were happy with our service. Take care!
Business details
- Phone: (214) 735-7744
- Website: hhrtowing.com
- Service area: McKinney, TX