Flooring contractor · Belvedere, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty66−3.4Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★51 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hi Tech Hardwood Floors 4.9 out of 5 based on 51 reviews. Customers describe services including refinishing, repairing, and installing hardwood and cork floors, noting that the team is punctual, communicative, and detail-oriented. Recurring themes highlight clear explanations of options, adherence to schedules, and fair pricing without overselling. No common criticism is evident in the provided excerpts, as all listed reviews are five stars.
Google rating: 4.9 out of 5 from 51 reviews (98% five-star).
Reviews on this page: 51 Google reviews (42 with written comments, 6 with photos).
Owner responses: the business replied to 20% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Hi Tech Hardwood FloorsTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hi Tech Hardwood Floors: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hi Tech Hardwood Floors: 93/100 on this factor. Category median: 92.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Hi Tech Hardwood Floors: 66/100 on this factor. Category median: 99.B
66
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hi Tech Hardwood Floors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hi Tech Hardwood Floors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
4.9of 5
5 stars5098%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
97%praise
Praise10197%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable4100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2322%
Would recommend2322%
Staff & attitude1817%
Quality & results1313%
Communication1111%
Price & value1111%
Honesty & trust55%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up on time every day and worked efficiently.”
“If you’re looking for someone who is knowledgeable, trustworthy, detail-oriented, and takes pride in delivering quality work, I would highly recommend Harry.”
“Could not recommend them more!”
“They were professional and communicative throughout.”
“Very detail-oriented: they carefully protected our wall art, cabinets, and appliances, and even refinished the floor under the fridge and stove.”
“Harry's can-do attitude and clear communications sold me on choosing Hi-Tech Hardwood Floors.”
“Turns out Andy, the owner is very close by and gave us a fair estimate.”
“He took the time to assess the floors properly, explain the options, and provide honest recommendations rather than trying to upsell unnecessary work.”
People customers mention
Andy9 reviews
Harry8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hi Tech Hardwood Floors for 4 kinds of job. Pick one to see what they paid and said.
Ning12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Harry and his crew just finished refinishing our hardwood floors, and we couldn't be happier. They were professional and communicative throughout. Very detail-oriented: they carefully protected our wall art, cabinets, and appliances, and even refinished the floor under the fridge and stove. They showed up on time…
S1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great management and even better results!
Harry and team were terrific to work with. Harry's can-do attitude and clear communications sold me on choosing Hi-Tech Hardwood Floors. He walked me through all color/finish options and laid out the overall process in an easy to understand way, prior to the work starting.…
Hannah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Highly recommend this team! Quick, professional, high quality service from start to finish.
Reasonable priceFloor refinishing
Shirley4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The owner of Hi-Tech Hardwood Floors, Andy Tran, restored a 100+ years old bedroom floor that required replacing a portion of the wood to perfection. Upon first meeting him, it was evident he has an expertise and experience with wood flooring. My initial assessment was accurate and I am completely satisfied.
Reasonable priceFlooring repair
jshoe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We were looking for a local specialist and found Hi Tech Flooring from their great reviews. Turns out Andy, the owner is very close by and gave us a fair estimate. The job was a garden apartment that needed the concrete leveled for cork flooring. Andy and his team leveled the slab and installed the flooring…
Reasonable priceInstall flooring
Trevor13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They have another Google profile with all the reviews, but Harry was fantastic, professional, and delivered a beautiful floor. Would highly recommend and will definitely use them again if we need to
Harry and his crew just finished refinishing our hardwood floors, and we couldn't be happier. They were professional and communicative throughout. Very detail-oriented: they carefully protected our wall art, cabinets, and appliances, and even refinished the floor under the fridge and stove. They showed up on time every day and worked efficiently. We would hire them again in a heartbeat. Highly recommend!
John “Sotts” ForsythLocal Guide · 34 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great management and even better results!
Harry and team were terrific to work with. Harry's can-do attitude and clear communications sold me on choosing Hi-Tech Hardwood Floors. He walked me through all color/finish options and laid out the overall process in an easy to understand way, prior to the work starting. Once under way, they hit every benchmark and even came back afterwards for some minor touch-ups to really perfect the job. I couldn't be happier with the final outcome! So glad I went with Hi-Tech Floors, and I wholeheartedly give them my highest recommendation.
Harry and his team did an outstanding job on our hardwood floors. We had the floors cleaned, repaired, and coated with Bona Traffic HD, and the results exceeded my expectations.
From the beginning, Harry stood out from the other contractors I contacted. His quote was not the lowest, but after walking through the house with him, I felt confident that he knew exactly what he was doing. He took the time to assess the floors properly, explain the options, and provide honest recommendations rather than trying to upsell unnecessary work.
The quality of the work was excellent. The floors look beautiful, and I have not found a single issue with the finished product. What I especially appreciated was Harry’s attention to detail and professionalism. He repaired several floorboards, completed a few closets that we had not even specifically discussed, and took care of a couple of additional items he discovered along the way without making a big deal about it. Those small touches showed real pride in his work.
The project was completed on a tight timeline before our move-in, but Harry never gave the impression that he was rushing. Instead, he spent the time necessary to do the job correctly and delivered a result that genuinely transformed the floors.
If you’re looking for someone who is knowledgeable, trustworthy, detail-oriented, and takes pride in delivering quality work, I would highly recommend Harry. The experience was smooth from start to finish, and I would not hesitate to hire him again.
Services: Coating, Repair flooring
Shirley Sasaki4 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
The owner of Hi-Tech Hardwood Floors, Andy Tran, restored a 100+ years old bedroom floor that required replacing a portion of the wood to perfection. Upon first meeting him, it was evident he has an expertise and experience with wood flooring. My initial assessment was accurate and I am completely satisfied.
Price assessment: Reasonable price
Services: Flooring repair
Ted Nace3 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Andy and Harry of Hi Tech Hardwood Floors re-did the kitchen of our rental house as well as the main floor of our own house, both here in San Francisco. We were gone on vacation when the work happened, and a siding crew was also doing a project. That meant Hi Tech had to juggle all our furniture out to the deck and back, which was really above and beyond the call of duty. When we returned from our trip, we were astonished at the transformation. I was impressed with the overall quality and attention to detail. I've had other crews who either didn't care or didn't have the expertise to do things like this, but I could see that these guys both had the know-how and a very high standard. Three years later, it still looks amazing, as does the kitchen at the rental. This year, when I needed to repair a spot at our rental that a tenant had damaged, it was an easy decision to get Andy back for the work. I am a very satisfied customer and happy to sing the praises of Hi Tech.
jshoe conley2 reviewsiTotal number of Google reviews jshoe has written across all businesses on Google Maps, not just this one.
We were looking for a local specialist and found Hi Tech Flooring from their great reviews. Turns out Andy, the owner is very close by and gave us a fair estimate. The job was a garden apartment that needed the concrete leveled for cork flooring. Andy and his team leveled the slab and installed the flooring efficiently and completed the job to spec. I would recommend Hi Tech to anyone who is refinishing or replacing their flooring.
Price assessment: Reasonable price
Services: Install flooring
Trevor Sutley13 reviewsiTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
They have another Google profile with all the reviews, but Harry was fantastic, professional, and delivered a beautiful floor. Would highly recommend and will definitely use them again if we need to
