Garage door supplier · Bondurant, IA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%88+12.4Replies to reviews 7%75+5.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 34 garage cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★1,737 Google reviews · 24 photos
96%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Hicklin Garage Doors 4.9 out of 5 based on 1737 reviews, frequently praising rapid scheduling, clear communication, and fair pricing for repairs and new installations. Customers often highlight the thoroughness of technicians who explain issues and provide maintenance tips. However, recurring complaints in low-star reviews cite post-installation system malfunctions, difficulty obtaining itemized work orders, and perceptions of upselling or pressure tactics during service calls.
Google rating: 4.9 out of 5 from 1,737 reviews (96% five-star).
Reviews on this page: 1,737 Google reviews (1,361 with written comments, 15 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 25, 2026.
Service: Garage Cleaning Service serving Bondurant, Iowa.
Data from Google, last updated October 27, 2026.
Score profile vs other garage cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyGarage Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Hicklin Garage Doors Des Moines: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Hicklin Garage Doors Des Moines: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Hicklin Garage Doors Des Moines: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Hicklin Garage Doors Des Moines: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Hicklin Garage Doors Des Moines: 75/100 on this factor. Category median: 85.B
75
Bar = this company · dark tick = category median.
Star ratings
1,737 Google reviews we collected
4.9of 5
5 stars1,66896%
4 stars342%
3 stars40%
2 stars50%
1 star261%
Praise vs complaints
Phrases our text analysis found in 1,361 written reviews
98%praise
Praise3,07198%
Complaints492%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2024%
Reasonable5567%
Overpriced22%
Not sure56%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response81626%
Staff & attitude75224%
Quality & results51817%
Would recommend39813%
Price & value2899%
Communication2789%
Honesty & trust692%
What customers talk about
We read 1,361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Hickins garage door returned my call promptly and diagnosed the problem with the garage door rapidly and accurately.”
“It's completely understandable that shipping takes awhile & that it can get delayed (some things are out of our control).”
“Fast service, professional and took care of all our needs!”
“…ed for an itemized list of what was done and the Secretary Mendy was rude and proceeded to tell me they don't have their technicians write up work ord…”
“I call Hicklin anytime my garage door has issues and they do great work.”
“…eed to call them again because Mendy is rude her customer service is horrible, I had ask for an itemized bill or work order that shows what they did a…”
“The service that was provided was superb in quality and in value, deserving 5 out of 5 stars”
“I would not recommend Hickman garage door services for service because I experienced a bad experience from a customer service.”
“If you are looking for a fair and honest company that does great work you should call Hicklin!”
“it’s been around a month since and while it was pricey it was definitely money well spent.”
“They even gave me a free battery after fixing the problem and explained what the problem was.”
“What's unacceptable is the complete lack of communication.”
“Super accommodating, informative, communicative and just genuinely a nice service.”
“Dishonest company, if I could I would give them zero stars.”
People customers mention
River42 reviews
Cody33 reviews
Ryan21 reviews
Delsin20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Hicklin Garage Doors Des Moines for 4 kinds of job. Pick one to see what they paid and said.
Hickins garage door returned my call promptly and diagnosed the problem with the garage door rapidly and accurately. They even gave me a free battery after fixing the problem and explained what the problem was. The service that was provided was superb in quality and in value, deserving 5 out of 5 stars
Great priceGarage door consultationGeneral repairs & installation
ClarkLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
John was fantastic! He explained everything to me about what went wrong with the garage door and what he did to fix it. Great customer service. Thanks!
Theresa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Bryan was great. He went above my expectations and I'm very happy with his work. Definitely using your company again and would highly recommend Hicklin.
Reasonable priceGeneral repairs & installation
gleedude781 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Bryan was awesome! Fixed my broken garage door cable quickly and made sure all components were working properly. He rebolted the spring which came loose when the cable broke and oiled all the hinges and joints on the garage door. Bryan was very professional and friendly. I call Hicklin anytime my garage door has…
Reasonable priceGeneral repairs & installation
JLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I messaged Hicklin Sunday evening and Blaine came out Monday morning. He was quick and efficient. This is the second time I've used Hicklin. Highly recommend!
S1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Hicklin Garage Door schedule my appointment quickly and Brian the service tech was outstanding!!!
Hickins garage door returned my call promptly and diagnosed the problem with the garage door rapidly and accurately. They even gave me a free battery after fixing the problem and explained what the problem was. The service that was provided was superb in quality and in value, deserving 5 out of 5 stars
Price assessment: Great price
Services: Garage door consultation, General repairs & installation
Response from the owner · a day ago
Thank you, Sagar, for your wonderful feedback! We're glad to hear that our team provided prompt and accurate service, and that you appreciated the free battery. Your satisfaction is our priority, and we truly appreciate your endorsement!
Clark McguireLocal Guide · 14 reviewsiTotal number of Google reviews Clark has written across all businesses on Google Maps, not just this one.
John was fantastic! He explained everything to me about what went wrong with the garage door and what he did to fix it. Great customer service. Thanks!
Response from the owner · 4 days ago
Thank you, Clark! We're glad to hear that John provided fantastic service and explained everything clearly. Your appreciation means a lot to us!
Theresa Wallace3 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Bryan was great. He went above my expectations and I'm very happy with his work. Definitely using your company again and would highly recommend Hicklin.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 4 days ago
Thank you, Theresa! We're delighted to hear that Bryan exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future!
gleedude781 reviewiTotal number of Google reviews gleedude78 has written across all businesses on Google Maps, not just this one.
Bryan was awesome! Fixed my broken garage door cable quickly and made sure all components were working properly. He rebolted the spring which came loose when the cable broke and oiled all the hinges and joints on the garage door. Bryan was very professional and friendly. I call Hicklin anytime my garage door has issues and they do great work. Highly recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 4 days ago
Thank you, Gleedude78! We appreciate your kind words about Bryan and are glad to hear he provided professional and friendly service. Your recommendation means a lot to us, and we're here whenever you need assistance with your garage door.
Carrie Briear2 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I messaged Hicklin Sunday evening and Blaine came out Monday morning. He was quick and efficient. This is the second time I've used Hicklin. Highly recommend!
Response from the owner · 6 days ago
Thank you, J! We're glad to hear that Blaine was quick and efficient during your visit. We appreciate your continued trust in Hicklin and your recommendation!
S Johnson1 reviewiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Hicklin Garage Door schedule my appointment quickly and Brian the service tech was outstanding!!!
Response from the owner · 3 weeks ago
Thank you, S! We're glad to hear that Brian provided outstanding service and that we could schedule your appointment quickly. Your feedback means a lot to us!
Nick Mustachio4 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Denzel and Ryan are team together they are quick and efficient and neat had new garage doors and tracks installed extremely happy with the install highly recommend Thank You!!!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a month ago
Thank you, Nick! We appreciate your kind words about Denzel and Ryan's work. It's great to hear that you're extremely happy with your new garage doors and tracks. Your recommendation means a lot to us!
Gregory Bertrand5 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
Garage door technician John did an EXCELLENT job repairing our garage door and taking care of my wife explaining what was done!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a month ago
Thank you, Gregory! We're glad to hear that John provided excellent service and took the time to explain everything to your wife. We appreciate your feedback!
D L (Themis88)Local Guide · 16 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
What an improvement! Love this new door because it fits the style of house and the insulation sure helps. I’m also getting compliments from the neighbors. The installation crew was great too!
Price assessment: Reasonable price
Services: Garage door consultation, General repairs & installation
Response from the owner · 2 months ago
Thank you, D! We're glad to hear you love the new door and that it fits your home's style. It's wonderful to know you're receiving compliments from your neighbors as well. We'll be sure to pass along your praise to the installation crew!
