iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%85+22.2Value 15%100+15.2Craft & service penalty59−4.1Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 46 home buildersiPosition by Experts Score among all companies we track in this category. · better than 49%
4.8★★★★★45 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
High Bridge Development - Remodel Experts at a glance
Google reviewers rate High Bridge Development 4.8 out of 5 based on 45 reviews, with the owner responding to 60 percent of them. Customers frequently praise the company for punctuality, clear communication, and staying within budget during services like basement remodels, garage construction, and kitchen renovations. While most feedback highlights professional craftsmanship and timely completion, a few low-star comments criticize poor responsiveness and last-minute appointment cancellations.
Google rating: 4.8 out of 5 from 45 reviews (96% five-star).
Reviews on this page: 45 Google reviews (43 with written comments, 9 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 15, 2026.
Service: Home Builder serving Louisville, Kentucky.
Data from Google, last updated October 26, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.High Bridge Development - Remodel Experts: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.High Bridge Development - Remodel Experts: 85/100 on this factor. Category median: 86.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.High Bridge Development - Remodel Experts: 59/100 on this factor. Category median: 93.C
59
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.High Bridge Development - Remodel Experts: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.High Bridge Development - Remodel Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
4.8of 5
5 stars4396%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
98%praise
Praise10598%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable550%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2422%
Quality & results2321%
Would recommend1918%
Staff & attitude1817%
Communication1211%
Honesty & trust66%
Price & value55%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The job came in on time and on budget and they went out of their way to make sure we were not just happy, but thrilled about the job they did.”
“The process was timely & professional and the end product greatly exceeded our expectations.”
“I would recommend them strongly, without hesitation.”
“Their work was of the highest quality and all of their people were pleasant, courteous, and professional.”
“…lls were opened up, and Cassidy was excellent at keeping us informed, explaining our options, and helping us make the best decisions along the way.…”
“Every member of the crew was friendly, knowledgeable, and genuinely took the time to get to know our family.”
“Cassidy and crew are very knowledgeable about the project they’re working on and keep a clean space and complete the projects in reasonable timelines.”
People customers mention
Cassidy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired High Bridge Development - Remodel Experts for 8 kinds of job. Pick one to see what they paid and said.
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cassidy and his team at High Bridge are exceptional in every way. Our basement remodel experience could not have gone better. Their work was of the highest quality and all of their people were pleasant, courteous, and professional. The job came in on time and on budget and they went out of their way to make sure we…
Reasonable priceBasement remodeling
GaryLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cassidy and his team converted our screened-in porch into a new playroom. The process was timely & professional and the end product greatly exceeded our expectations.
Great priceHome renovations
M1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We used High Bridge's handyman service to help refresh a bathroom with new fixtures and paint. They even helped problem-solve a way to hard-wire an LED medicine cabinet. Jeremy was more than punctual and cleaned up the space beautifully afterwards. Plan to work with this company in the future!
Great priceBathroom remodeling
SophiaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a fantastic experience working with Cassidy on our full-scale remodel. He helped us take a nearly 100-year-old home and thoughtfully bring it into the modern day while still respecting the character of the house.
As with any older home, we ran into plenty of unexpected issues once walls were opened up, and…
Reasonable priceGeneral constructionTile work installationInstall flooring
DonnaLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a total unfinished basement completed. The project included a kitchen/bar, a billiard room, a full bathroom, a bedroom and an exercise room. The project went smoothly and was completed on time and on budget. We are very pleased with the results and highly recommend HighBridge.
Reasonable priceGeneral construction
Rob2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent communication throughout the full process. On time and everything was completed to a high standard. I would highly recommend and will use again for future projects.
Cassidy and his team at High Bridge are exceptional in every way. Our basement remodel experience could not have gone better. Their work was of the highest quality and all of their people were pleasant, courteous, and professional. The job came in on time and on budget and they went out of their way to make sure we were not just happy, but thrilled about the job they did. I would recommend them strongly, without hesitation.
Price assessment: Reasonable price
Services: Basement remodeling
Response from the owner · a week ago
Thank you, John! It was a pleasure working with you on your basement remodel in Louisville. We’re glad you’re thrilled with the finished space and that we delivered on time and within budget. We appreciate your recommendation and your trust in High Bridge Development!
Gary SmithLocal Guide · 20 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Cassidy and his team converted our screened-in porch into a new playroom. The process was timely & professional and the end product greatly exceeded our expectations.
Price assessment: Great price
Services: Home renovations
Response from the owner · a week ago
Thanks, Gary! It was a pleasure working with you to turn your screened-in porch into a playroom. I’m glad we exceeded your expectations, and I hope your family enjoys the new space for years to come. We appreciate your trust in our team and you sharing the photos!
M Helton1 reviewiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
We used High Bridge's handyman service to help refresh a bathroom with new fixtures and paint. They even helped problem-solve a way to hard-wire an LED medicine cabinet. Jeremy was more than punctual and cleaned up the space beautifully afterwards. Plan to work with this company in the future!
Price assessment: Great price
Services: Bathroom remodeling
Response from the owner · a month ago
Thank you for the great review! We’re glad Jeremy could help with your bathroom refresh and that everything was completed cleanly and professionally. We really appreciate you choosing High Bridge Development for your bathroom remodeling and handyman work, and we look forward to helping with your next project!
SophiaLocal Guide · 18 reviewsiTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
We had a fantastic experience working with Cassidy on our full-scale remodel. He helped us take a nearly 100-year-old home and thoughtfully bring it into the modern day while still respecting the character of the house.
As with any older home, we ran into plenty of unexpected issues once walls were opened up, and Cassidy was excellent at keeping us informed, explaining our options, and helping us make the best decisions along the way. He was always responsive and available to answer questions, which made such a large renovation feel much more manageable.
The quality of the work was excellent, and we really appreciated Cassidy’s attention to detail, communication, and commitment to making sure things were done right. He’s been terrific to work with, and we’ll absolutely be using him again for future projects on our home. Highly recommend!
Price assessment: Reasonable price
Services: General construction, Tile work installation, Install flooring, Home renovations, Bathroom remodeling, Tile work replacement, Building design, Exterior structural repairs, Painting, Repair water fixtures, Exterior painting, Remodeling, Home building, Drywall installation, Plumbing fixture installation, Custom home building, Gutter cleaning, Kitchen remodeling, Patio construction, Drywall repair, Home construction
Response from the owner · a month ago
Thank you so much for the thoughtful review! It was a pleasure working with you on your full-scale home remodel and helping transform the house into a space that better fits your family while preserving the character you loved.
Large home renovations always come with plenty of decisions and unexpected conditions, so we’re glad our communication, attention to detail, and problem-solving helped make the process easier.
Thank you again for trusting High Bridge Development with your Louisville home renovation. We’re proud of how the project turned out and truly appreciate the recommendation. We look forward to helping with your future remodeling projects!
Donna WisemanLocal Guide · 61 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
We had a total unfinished basement completed. The project included a kitchen/bar, a billiard room, a full bathroom, a bedroom and an exercise room. The project went smoothly and was completed on time and on budget. We are very pleased with the results and highly recommend HighBridge.
Price assessment: Reasonable price
Services: General construction
Response from the owner · 2 months ago
Thank you, Donna! It was a pleasure helping you transform your unfinished basement into a complete living and entertaining space. We’re thrilled to hear that you’re pleased with the finished kitchen and bar, billiard room, bathroom, bedroom, and exercise room. We truly appreciate your trust in High Bridge Development and your recommendation!
Rob Wainwright2 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Excellent communication throughout the full process. On time and everything was completed to a high standard. I would highly recommend and will use again for future projects.
Price assessment: Great price
Services: Home renovations
Response from the owner · 2 months ago
Thank you, Rob! We appreciate your kind words. Clear communication, staying on schedule, and delivering high-quality work are always top priorities for our team. We enjoyed working with you and look forward to helping with your future projects!
David14 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Diagnosed the problem, fixed the leak, and repaired our drywall and paint within a week. High quality work. Great communication and follow-up. Will be back for our next project!
Price assessment: Reasonable price
Services: Interior structural repairs
Rebecca Weible6 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
We recently had our kitchen renovated by Cassidy and his team at High Bridge Development, and the entire experience was exceptional from start to finish.
From the very beginning, Cassidy was incredibly thorough in developing the project plans. Every detail was clearly outlined, so we always knew exactly what to expect in terms of scope, materials, and timeline. His level of communication truly set him apart—he was consistently responsive, often replying to emails within minutes, even late in the evening. That level of accessibility gave us a lot of confidence and peace of mind throughout the project.
The work was completed within the agreed-upon timeframe, which we greatly appreciated. Just as impressive was how respectful the team was of our home. They kept the workspace neat and tidy every single day, which made a big difference in our day-to-day living during the renovation.
Every member of the crew was friendly, knowledgeable, and genuinely took the time to get to know our family. It’s clear they take pride not just in their work, but also in the relationships they build with their clients.
The craftsmanship itself was outstanding. From the carpentry to the painting and tile work, every detail was handled with care and precision. They even went above and beyond by repairing areas outside the immediate scope of the project—like laying new sod where their trucks had impacted the yard. It’s that level of thoughtfulness that truly impressed us.
Pricing was competitive with other quotes we received, but the quality of work and overall experience far exceeded our expectations. Cassidy and his team noticed and addressed details we hadn’t even considered, resulting in a finished space that is better than we imagined.
We wouldn’t hesitate to work with Cassidy and High Bridge Development again and highly recommend them to anyone looking for a contractor who delivers exceptional results with professionalism and integrity.
Price assessment: Reasonable price
Services: General construction, Tile work installation, Install flooring, Home renovations, Building design, Painting, Remodeling, Kitchen remodeling
Response from the owner · 6 months ago
Thank you so much for the thoughtful and detailed review—we truly appreciate you taking the time to share your experience.
It was a pleasure working with you and your family on your kitchen renovation. From the initial planning and design phase through construction, our goal is always to provide a clear, transparent process with consistent communication, so it means a lot to hear that came through.
We also take a lot of pride in maintaining a clean and respectful job site, especially during interior remodels where our clients are still living in the home. I’ll be sure to pass along your kind words to our team—they genuinely care about both the craftsmanship and the relationships we build along the way.
Thank you as well for recognizing the attention to detail. We believe it’s often the small things—both inside and outside the scope—that help elevate the final result and create a better overall experience.
We’re grateful for the opportunity to work on your home and are thrilled that the finished space exceeded your expectations. If you ever need anything in the future, whether it’s another remodeling project or ongoing improvements, we’d love to work together again.
Thanks again for your trust in High Bridge Development!
Amanda Penn5 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We worked with High Bridge Development on a new garage build in 2023 and a large kitchen / primary bed & bath remodel in 2025. We are so happy with how everything has turned out. Cassidy and his team are professional, reliable, and great to work with. I would highly recommend them for any project.
Services: General construction, Tile work installation, Install flooring, Home renovations, Bathroom remodeling, Painting, Remodeling, Drywall installation, Kitchen remodeling
Response from the owner · 6 months ago
Thank you so much for your kind words and for trusting High Bridge Development with your garage build and full kitchen and primary suite remodel here in the Louisville area.
It was a pleasure working with you on both projects, and we’re grateful for the opportunity to bring your vision to life right here in our local community. Our team takes pride in being a reliable, detail-focused remodeling contractor serving Louisville and the surrounding areas, so it means a lot to hear that reflected in your experience.
We truly appreciate your recommendation and the opportunity to be your go-to remodeler in Louisville. If you ever need anything in the future, we’re always here to help. Enjoy your new space!
Mary Light8 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Thank you for the kind words! We really appreciate you taking the time to leave a review. Attention to detail is a huge part of how we approach every home renovation and remodeling project, and we’re glad it showed. It was a pleasure working with you, and we’re grateful for the opportunity to serve homeowners here in Louisville and the surrounding areas. If you ever need help with another remodeling project, we’d be happy to help.
